The Requirements
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Provisioner II opportunity, you will have:- An associate's degree or higher in Business or Technology.
- 3+ years of experience in a Telecom Provisioner or related role; experience also with data centers/colocation is strongly preferred.
- General knowledge of circuit provisioning. Quick question for you - click here
- Knowledge of IXC/CLEC/inter-company operations and procedures.
- A demonstrated ability to work well in a team environment.
- Excellent written and oral communication skills.
- The ability to resolve customer problems effectively.
- A strong detail orientation.
Picture: Digital Realty's corporate HQ, San Francisco.
The Role
Reporting to the Provisioning Manager, you will join a team that includes nine other Provisioners. Your primary responsibilities will include managing customer communications and expectations for interconnection services. In addition, you will:- Learn and understand The Digital Realty Trust business model and daily operation.
- Track all Digital Realty Trust interconnection work orders from creation by the Provisioner to execution by the Technician.
- Generate and maintain accurate Digital Realty Trust customer interconnection inventories and communicate availability to Digital Realty Trust customers.
- Comply with all Digital Realty Trust emergency, safety and security procedures.
- Provide assistance to other Digital Realty Trust Management as required.
- Reviewing customer cross connect and disconnect requests utilizing a web-based ticketing system. Quick question for you - click here
- Generating circuit designs as needed.
- Verifying information in letters of authorization (LOAs) and ensuring accurate billing is applied as per customer contract
- Ensuring accuracy of customer interconnection inventory.
- Acting as primary point for various data entry projects.
- Learning and understanding the Digital Realty Trust business model through review of marketing materials to ensure the Provisioners knowledge of Digital Realty Trust.
Video: While each Digital Realty Datacampus is unique, this tour of Digital Chicago gives you an idea of the facilities, services and amenities that make us the data center provider of choice around the world.
What's in It for You
Professional developmentThere will be opportunities to expand your knowledge and skills in this role. For example, you'll share ideas and insights with a strong team in Provisioning, and also interact regularly with Technicians. We are committed to helping our people grow professionally, including providing training.
Top Team
This team is made up of professionals with long-tenure, and many were internal transfers. The team has a strong reputation across Digital Realty. We respect your efforts to achieve work/life balance and will grant you a degree of flexibility so you can take care of family, keep doctor appointments, etc.
Operational excellence
Your efforts will be backed by an operations organization that takes pride in performing at a high level. Across a number of industry standard metrics, we consistently deliver at a very high level. You'll find a commitment to customer service and satisfaction, driven by a culture that views every customer as a long-term partner.
Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally.
Growth without limits
We merged with DuPont Fabros Technology (DFT), effective in September 2017, accelerating our commitment to provide the most comprehensive set of data center solutions and expertise in the market. We now are able to support deployments ranging from single-cabinet colocation and interconnection to multi-megawatt to hyperscale. The combined company has an equity market cap of approximately $27 billion, and a total enterprise value of over $35 billion. According to industry analysts, the combined company will be the largest wholesale data-center REIT in the US.
Excellent compensation
In addition to a competitive salary and discretionary bonus program, we offer a comprehensive benefits package that includes medical, dental and vision plans; flexible spending plans for multiple purposes; a health savings account; a 401(k) plan with company match, and much more.
Keys to Success
To excel in this role you will demonstrate initiative in learning our process flow and databases so you can get up to speed quickly. You'll also need to get to know our customers and their preferences. With direct customer interaction being frequent, you’ll want to be specific and clear in your communication.To fit in well with the team, you should be willing to pitch in and help other Provisioners when their workloads spike, and they'll do the same for you. The team is dispersed across multiple locations but works well together. This requires a proactive approach to communicating with your Manager and teammates.
In addition, to be an outstanding Provisioner II, you will:
- Achieve goals independently, but also know when to ask for help.
- Remain open to learning new things as you start out and moving forward.
- Dig in to discover the cause of issues, and be creative in solving them.
- Demonstrate a strong sense of ownership and pride in your work.
- Pay attention to details while also grasping the big picture.