The Requirements
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Telecom/Data Center Technician II opportunity, you will have:- 3+ years of technical experience in a data center / telecom environment (e.g., call center, help desk or Network Operations Center).
- Proven strong problem determination/troubleshooting skills.
- Strong verbal and written communications skills.
- Proven interpersonal skills.
- The ability to follow established guidelines, policies, and procedures.
- The ability to work in a time-sensitive, dynamic environment and to adjust to priority changes.
- A commitment to quality and the motivation and ability to work well in a team environment.
- The ability to use hand tools (e.g., wire strippers, scissors, punch down tools).
- The ability to complete assignments requiring lifting or carrying equipment and frequent use of ladders.
- Experience with circuit testing and fiber, copper, DS3, T1, Ethernet.
- TCP/IP knowledge and basic knowledge of routing and troubleshooting. Quick question for you - click here
- Experience with servers, routers, switches, hubs and networking equipment.
- Experience with one or more of the following platforms: Windows, Linux, and/or UNIX.
- Familiarity with the Microsoft Office platform (Word, Outlook, Excel, etc.).
- Experience with SONET, ATM and Ethernet.
- Experience with ticketing software and/or CRM systems such as Salesforce.com.
- Familiarity with Aperture software.
- Understanding of network performance management techniques and software.
- Familiarity with network technology, data communications media installation (fiber, coax, copper).
The Role
The Data Center Services (DCS) team provides Digital Realty Remote Hands services at designated Digital Realty locations. As a Technician on the DCS Team in Ashburn, you will be responsible for installing and troubleshooting circuits and other equipment, tracking service requests from receipt to resolution, answering external and internal inquiries, and assisting with work and projects where their skill set can be of service. You will support two adjacent data centers. Quick question for you - click hereThis is a large data center environment which includes a variety of carriers and customers, and a core responsibility of our team is to provide cross-connects between two parties. You will spend your time running cross-connects and circuits (fiber, copper, etc.), handling disconnects, and troubleshooting issues a customer may have with their network equipment.
More specifically, your key activities will be to:
- Answer incoming emails/telephone calls.
- Verify access level via the customer access list.
- Unlock and lock customer cages and cabinets.
- Monitor incoming ticket queue.
- Follow the documented procedure for the customer trouble ticket lifecycle.
- Complete customer requests both verbal and written (tickets).
- Generate trouble tickets in accordance with standard operating procedures.
- Assist customers as needed (e.g., provide carts, provide approved tools, etc.).
- Perform collocation room inspections as required.
- Escort carrier representatives to the M.P.O.E. and Telco spine as needed.
- Install network media (cross-connects) as needed (e.g., fiber optic, Cat5e and coaxial cable).
- May occasionally install networking gear (e.g., servers, switches, routers, etc.).
- May train other Remote Hands personnel as needed on technical or non-technical matters.
- Perform other duties as assigned.
More Good Reasons
Professional developmentThis is a role where you will gain exposure to many different areas of the data center, including areas that are new to you. In addition, we are committed to helping our people grow professionally, including providing training opportunities. You'll work with a seasoned Manager who has a reputation as a strong leader and mentor.
State-of-the-art equipment
We are committed to staying on the cutting-edge of our industry. As such, you will be exposed to and work with top technology, keeping your skills polished and current.
Career options
While you could be challenged in this role for years to come, if you're driven to further advance your career, success in this position could set you up for a Technician II role. In time, you could work up to a leadership position. Your career opportunities will be determined by your talent, goals and success in your role.
Growth without limits
We merged with DuPont Fabros Technology (DFT) in September 2017, accelerating our commitment to provide the most comprehensive set of data center solutions and expertise in the market. We now are able to support deployments ranging from single-cabinet colocation and interconnection to multi-megawatt to hyperscale. The combined company has an equity market cap of approximately $27 billion, and a total enterprise value of over $35 billion.
Unique culture
We are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.
Excellent compensation
In addition to a competitive wage and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
Keys to Success
To excel in this position you will grasp the important role played by the equipment and infrastructure in this data center, and the critical role played by the data center in our customers' businesses. Billions and even trillions of dollars are transacted over the networks we support. Downtime of even a few minutes can cost millions. Digital Realty has achieved five 9s (99.999%) uptime in each of the last nine years, in no small part because of the dedication and passion of our technicians.To be successful on this team you'll need to see this as much more than a job -- you'll need to see it as a mission. It should be clear by now that this is a hands-on role; you'll need a foundation of knowledge and we'll provide you with the training and support you need to succeed. In addition, to be an outstanding Technician II, you will:
- Achieve goals independently, but also know when to ask for help.
- Remain open to learning new things, including the Digital Realty way of doing business.
- Be willing to dig in to discover the cause of issues, and be creative in solving them.
- Demonstrate a strong sense of ownership and pride in your work.
- Bring a commitment to teamwork.
About Us
Globally delivering the Right Workload, in the Right Place, at the Right Value℠.Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.
Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers" needs. We can connect them to the cloud and their critical partners on an open platform that includes 156 data centers in 33 global markets on 4 continents.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Our Mission
To provide our customers with the trusted foundation for the digital world
Our Vision
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Our Values
Guide our decisions and actions every day -- above all else, we value customers, excellence, talent, teamwork and success.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.