The Requirements
To be a strong fit for this opportunity you should have:- At least one year supporting Cisco networks in an Enterprise environment. Quick question for you - click here
- Knowledge of layer 2 and layer 3 switching / routing and all associated protocols.
- Experience managing Cisco firewalls.
- CCENT certification. Quick question for you - click here
- VOIP experience (ShoreTel experience preferred).
- Experience supporting and implementing EIGRP.
- Experience supporting and implementing IPSEC and GRE VPN.
- Familiarity with ITIL processes.
- Experience supporting Riverbed appliances.
- Experience supporting and configuring Windows servers and workstations.
- Experience supporting DAS, NAS, SAN, and ISCI storage devices.
- Logic and the ability to make good decisions.
- Developed interpersonal skills with the ability to calmly respond to stressful situations and shareholders with high expectations.
- Strong team orientation and the ability to work effectively with your peers.
- Learning agility.
- Multitasking skills.
- Excellent verbal and written communication skills.
- Self-motivation.
The Role
In this role you will report to and work closely with the Director, Infrastructure Systems. It will be your responsibility to provide general day-to-day support and troubleshooting for our global networks and VOIP telephony systems. While you will primarily be working on Cisco routers, switches, firewalls, WAPs, and ShoreTel VOIP equipment, you will also learn and support other technologies such as Windows Server Operating Systems, DAS, NAS, ISCI, Fiber Channel, and Disaster Recovery solutions. Though the core of your role will be network support across multiple data centers, you will also support trouble tickets, desktops, mailboxes and other day-to-day needs.Specifically, you will:
- Support all Digital Realty network connectivity and functionality.
- Be responsible for the configuration and deployment of Cisco routers, switches, firewalls, and WAPs.
- Work with various Telco providers to provide ISP connectivity for our corporate and other networks.
- Perform installation, troubleshooting, and maintenance on existing ShoreTel VOIP platforms. Quick question for you - click here
- Perform documentation of existing and new networks.
- Execute general troubleshooting and problem management for all network and related devices.
- Maintain and update all documentation requested by management, and improve such documentation as required.
- Recommend and implement enhancements to existing processes and procedures.
- Follow all established network and connectivity standards.
- Understand and work to existing standards and procedures.
- Perform documentation of existing and new networks.
- Work consistently and meet deadlines.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Pictured: Digital Realty data centers feature advanced technical systems to support the most demanding operations of our customers.
Why Digital Realty
Professional development -- your primary focus, of course, will be your network responsibilities and day-to-day support. In those daily duties, however, you’ll have the opportunity to broaden your skill set and further develop your talent, gaining experience in areas that are new to you. In addition, we are committed to helping our people grow professionally, including providing training opportunities.Career options – as demonstrated, this role can provide you with challenges and fulfillment. If you jump in with both feet, and have the aptitude and ambition, there’s room to continue to build a career with Digital. Our strong company growth will create advancement opportunities for strong performers. For example, you could continue on this path and advance to a Network Engineer role, or pursue another path within IT.
Great environment -- at Digital Realty you'll join a great team made up of diverse personalities in an easygoing but results-oriented atmosphere. We value transparency and collaboration, and understand the value that each employee brings. You’ll work with more than a dozen team members across the globe, allowing you a big picture view.
Stable profile -- our financial strength and stability provide our customers with the assurance that Digital Realty will be their data center partner for current data center needs and those in the future. Our investment-grade debt ratings provide us with access to capital to support the growth of our company, provide financing options for our customers, and continually invest in our properties. Perhaps our strength is best demonstrated by the fact that our business continued to grow and thrive even through the recession.
Excellent compensation -- at Digital Realty we provide competitive pay and benefits programs to attract and retain top talent and sustain our position as an industry leader. In addition to a strong salary and bonus incentive program, we offer a comprehensive package of benefits including a range of insurances such as medical, dental and life, a 401(k) plan, PTO and more. Coverage takes effect the first of the month following your date of hire, or the first day if beginning work on the first of the month.
Keys to Success
To find success in this role, not only will you need your technical skills, you’ll need strong learning agility and the desire and motivation to continue to develop your talent. This isn’t a 9 to 5 role where you can fully plan your day and work your plan. At times the hours can be long and the pace is always fast. Initially, perhaps the most challenging aspect to the position is understanding where everything is and how it is supported. Our company is global with 60 to 70 sites, many in Singapore and other countries. Once you understand our setup it will be easier to grasp the scope of your position.You’ll find your core attributes are as important as your skill. We’re all busy and working to our deadlines so you’ve got to be a person who can turn on a dime and calmly adjust when required. For example, perhaps you’re helping on a project with an end-of-month deadline and suddenly that deadline moves to the 15th. You’ll need to respond appropriately and effectively, moving the project faster without losing any quality. It takes a positive entrepreneurial attitude and drive. That doesn’t mean that every task is an emergency, but when it is, you must respond. To excel, you should not be afraid to take on a responsibility and should follow that task to the end.
In addition to your technical skills and drive, your communication and interpersonal skills will be central to your success. You should be able to communicate effectively with multiple levels and titles, and be someone with whom others want to work. There are a lot of talented people working at Digital Realty, and while we're strong in ability, we're low on ego. There is simply too much talent at work for anyone to believe that they hold the market as the top talent.
About Digital Realty
Since the Company's initial public offering in November 2004, Digital Realty Trust, Inc. has been a fast-growing leader in the design, development and operation of data centers worldwide. We focus on delivering customer driven data center solutions by providing secure, reliable and cost effective facilities that meet each customer's unique data center needs. Over 10% of Fortune's Global 200 companies rely on Digital Realty to provide solutions for their data center requirements. Our customers include domestic and international companies across multiple industry verticals ranging from leading media, financial services and communications companies to technology-based businesses.Digital Realty's portfolio is located in more than 30 markets across nine countries throughout North America, Europe, Singapore and Australia. Our global presence is supported by local experts in the markets we serve. We stand out in the marketplace by offering innovative solutions driven by customers who see data centers not just as a technical investment, but also as a strategic platform for success.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.