The Requirements
To be a good fit for the Deployments Coordinator opportunity you should have:- A bachelor's degree, preferably in technology or real estate; we also will consider candidates with a certificate or associate's degree in a relevant field, or an equivalent combination of education and experience.
- At least two years of related data center experience and/or training, such as technical customer support, data center technician, NOC technician, low voltage cabling technician, or similar.
- Solid customer-facing experience and a demonstrated ability to meet and exceed customer expectations.
- Experience managing projects, including coordinating internal teams and/or vendors.
- The ability to comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio, and PDF documents.
- Proficiency in MS Office Suite
- Basic knowledge of mechanical, electrical and telecommunication systems in a critical environment.
- Strong interpersonal skills, including the ability to influence and motivate others.
- Attention to details.
- Excellent verbal and written communications skills. Quick question for you - click here
- A self-starter attitude and the ability to work with minimum supervision.
- Strong organizational skills, including the ability to multi-task.
The Role
Reporting to the Deployments Manager, you will work cross-functionally with our Property Management, Technical Operations and Sales teams, coordinating the deployment and installation of equipment and infrastructure at 365 Main Street, San Francisco. You also will support deployment activities at 720 Second Street, Oakland. You will play a key role in supporting the deployment team's mission of ensuring these deployments are completed on time, on budget and error-free.The role includes supporting existing and new customer deployments, supporting customer cross-connect activities, maintaining electrical records, monitoring customer deployment tickets, and ensuring vendor schedules meet customer timeline and deliverables. Quick question for you - click here
You will invest a good portion of your time in creating change orders based on customer tickets, and in working with the sales team to build exhibits and bills of material for new customer proposals. You can expect to interact with existing and potential customers frequently.
Your specific activities will fall into four main areas. In the area of basic operations, you will:
- Prepare change orders for customer cross-connects and badge requests.
- Document and maintain facility power circuit as-builds and facility inventory of available space and power in the building.
- Monitor ticketing system to ensure that deployment tickets are being dealt with in a timely and professional fashion.
- Work with the Deployments Manager to compose customer notifications in conjunction to existing and new customer deployments.
- Work in a team environment to fulfill a common goal.
- Work closely with the Deployment Manager with existing and new customer deployments.
- Assist the Deployments Manager with providing support and communication for new and existing customers.
- Coordinate and oversee small deployment activities of new customers including moves/adds/changes for existing customers.
- Understanding all leases and basic lease terms.
- Responding to customer requests and needs in coordination with the Deployments Manager.
- Assisting the Deployments Manager in preparing license area exhibits for existing and new customers as requested by Asset Management and/or Sales team.
- Assist the Deployments Manager with obtaining quotes from vendors as required.
- Review vendor invoices with the Deployments Manager prior to providing approval for smaller deployments.
- Work with the Deployments Manager to ensure vendor schedules meet customer timelines and deliverables.
Why Digital Realty
Make an impact -- you'll collaborate with clients and cross-functional teams and see project through to implementation. This role offers the satisfaction that comes with knowing your efforts positively impact company growth and your professional career.Premier location -- 365 Main Street is one of the busiest facilities in our global portfolio, with some 150 unique customers. In addition, it's proximity to corporate headquarters (in Embarcadero Center) makes 365 Main a high profile site.
Professional development -- you'll expand your knowledge and experience as you interact with a variety of internal teams as well as directly with customers. Our track record of growth, stability, and industry-leading innovation means we can offer the resources and tools you need to take your career to the next level. In fact, this position is open because the incumbent was promoted.
The "best of both worlds" -- you'll find that working for our company may be a little bit different. We are small enough, with only 800 employees across the corporation, that your hard work will be visible throughout the organization. At the same time, we offer an extensive portfolio of services and solutions.
Unique culture -- we are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.
Stable profile -- our financial strength and stability provide our customers with the assurance that Digital Realty will be their data center partner for current data center needs and those in the future. Our investment-grade debt ratings provide us with access to capital to support the growth of our company, provide financing options for our customers, and continually invest in our properties.
Green standard for sustainability -- we are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices (pictured). Not only do we build to LEED and BREEAM certification requirements, but we also are pioneers in thinking about green data centers, including being a contributing member of The Green Grid.
Excellent compensation -- in addition to a strong salary and performance based bonus, we offer a comprehensive benefits package that includes medical, dental and vision insurances; flexible spending plans for multiple purposes; a health savings account; a 401(k) plan with company match and much more.
Keys to Success
Just as important as your technical skills will be your interpersonal and communication abilities. You'll build partnerships with colleagues in sales and property operations, and with vendors, and you'll need to be able to influence them, without formal authority, to deliver on projects and to ensure project teams meet technical standards. A team oriented, collaborative approach will work best.You also should be highly motivated to learn and grow. Within six months we'll expect you to be leading projects independently, which will require that you develop strong knowledge of raised floor construction and IT operations, as well as basic cost accounting principles. At any give time you will be managing multiple projects; each deployment is a small, specialized construction project and you'll be involved with virtually every aspect of each project from launch to close. That means you'll need exceptional organizational skills and the ability to track a large number of details.
About Digital Realty
Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.