The Requirements
To be a good fit for the Implementation Services Engineer opportunity, you will have:- 10 years of experience in the design of data center infrastructure in a raised floor data center environment (preferably in the Telco, Colo, or Hosting industry). Quick question for you - click here
- Expert level knowledge of rack, cage, electrical distribution, and data cable infrastructure
- Expert level knowledge in creating construction plans, one-line drawings, and construction specifications
- Expert level proficiency with AutoCad (2D)
- Experience in customer deployments in Colo or Hosting industry
- A bachelor's degree (BSEE) or equivalent experience required Quick question for you - click here
- AutoCad certification strongly preferred
- BCSI or other data center specific certifications desired
- Expert level proficiency in the use of MS Productivity tools, including Visio, Word, Access and Excel
- Proven ability to independently manage design projects, and to take corrective action when needed
- Working knowledge of mechanical, electrical and plumbing systems supporting a critical environment
- Excellent verbal and written communications skills
- The ability to effectively respond, verbally or in writing, to sensitive issues, complex inquiries or complaints
- Customer service skills
- The ability to analyze and solve problems involving several options with limited information
- Advanced analytical and quantitative skills
- The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form, and to work independently
- A demonstrated ability to work effectively in a fast-paced, mission critical facilities environment
- Strong organizational skills, attention to detail and openness to new ideas and procedures
Video: Take a tour of Digital Ashburn, a Digital Realty Datacampus. The tour highlights Building G, our newest data center on campus. Digital Ashburn offers nearly 2 million square feet of data centers located in the second largest data center market in the U.S. Ideally, you'll be seated in our Ashburn corporate offices.
The Role
The Implementation Services Design Engineer's primary responsibility is design of customer implementations in a data center raised floor environment. This typically includes the layout of racks, electrical distribution, cages, containment systems, and data cable infrastructure. The result is a package of AutoCad sketches used to build the customer's data center environment. You will manage multiple design projects simultaneously across several data centers in your region using standard project management and design engineering best practices.The phrase "self starter" has real meaning here. You will be working independently in a fast-paced environment and it is crucial that you have the ability and the desire to grab projects and run with them without close supervision. The majority of your time will be spent using Auto-CAD to design custom environments and interacting with Project Managers on technical aspects.
You will also travel to Digital Realty operated facilities in the Eastern region, collecting field info, meeting with property managers, building engineers and vendors about what we're doing and how we're doing it. You will get to know the sites in your region quite well.
Additional specific responsibilities include:
Design Engineering
- Create a design package for each customer deployment
- Create, verify and crosscheck bills of materials, scope/spec, and customer requirements
- Coordinate the work with the regional project manager (SM) and local property team, ensuring the local team has all required information to bid and purchase any outstanding contracts
- Manage and balance time against outstanding projects/orders
- Collect and apply as-built drawings, post project
- Field measure spaces and documents as-build conditions
- Answer technical questions from vendors and contractors
- Approve design changes
- Provide a point of escalation for local property teams and provide support for vendor and contractor disputes and issues
- Provide Technical support to the property teams and data center managers
- Provide technology and process training for local teams
- Coordinate with vendors and contractors to provide trade and product specific training for local teams
- Provide issue resolution and facilitate cross functional communication such as coordination of customer change requests
Why Digital Realty
Make an Impact -- You'll enjoy the satisfaction that comes with knowing your efforts positively impact company growth and your professional career.The "best of both worlds" -- you'll find that working for our company may be a little bit different. We are small enough, with only 800 employees across our global portfolio, that your hard work will be visible throughout the organization. And yet, our extensive offering of services and solutions, proven track record of growth, stability and industry-leading innovation give you the resources and tools you need to take your career to the next level.
Growth and development -- the Technical Services Delivery group, like the company itself, is on the uptrend and you will play a critical role in its growth and development. This is a foundational role and once standards and the team are firmly in place and thoroughly tested via a significant number of build-outs, your role could move from a regional to national or global scope.
Unique culture -- we are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.
Strong foundation -- our financial strength and stability provide our customers with the assurance that Digital Realty will be their partner for current data center needs and those in the future, and our investment credit ratings provide us access to paths for more capital. We view each of our customers as a long-term partner.
Green standard for sustainability -- we are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices (pictured). We are pioneers in thinking about green data centers, including being a contributing member of The Green Grid.
Excellent compensation -- in addition to a strong salary and performance based bonus, we offer a comprehensive benefits package that includes medical, dental and vision insurances; flexible spending plans for multiple purposes; a health savings account; a 401(k) plan with company match and much more.
At Digital Realty the success of your business is our business.
Keys to Success
This is a role that requires strong technical skills, as well as deep knowledge of raised floor construction, You’ll leverage all of your skills on a daily basis working several projects simultaneously so the ability to do so is key. We’ve already said it but it’s worth repeating here – you must be a self-starter with a strong desire and ability to work independently on many projects.We are a collaborative environment and welcome creativity and new ideas. Having said that, we have rigid standards and, to be successful, you will be required to follow them.
Just as important as your technical skills will be your interpersonal and communication abilities; you’ll coordinate the work with the regional project manager and ensure that the local team has all required information to bid and purchase any outstanding contracts.
About Digital Realty
Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.