The Requirements
To meet the basic qualification for the Regional Manager, Data Center Operations, you will be legally authorized to work permanently in the United States for any employer, for any length of time, without requiring a visa transfer or visa sponsorship. To be a good fit for this opportunity you will have:- A bachelor's degree (BA/BS) and a minimum of 10 years of related experience, or 15 years of data center related experience in lieu of a bachelor’s degree Quick question for you - click here
- Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution Quick question for you - click here
- Strong supervisory skills, including experience directly or indirectly managing 15+ individuals
- Excellent understanding of various infrastructure redundancy configurations, and the related limitations of each
- A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy Quick question for you - click here
- The ability to:
- Manage multiple complex projects simultaneously
- Analyze and interpret complex project documents such as AutoCAD and Visio
- Analyze and propose solutions with limited information
- Interpret instructions furnished in written, oral, diagram or schedule form
- Advanced analytical and quantitative skills
- Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
- The ability to create effective presentations and communicate with both internal and external customers
- A demonstrated commitment to customer service for both coworkers and customers
- Experience developing operating and maintenance standards and project tracking/management documents
- Knowledge of applicable laws and ordinances in performing data, communications and MEP projects
- The skill to provide oversight to team members for guidance and coaching
- Experience working well under pressure with a proactive approach
- Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures
- Experience using Microsoft office tools like Excel, PowerPoint and Word to create presentations and reports
The Role
As Regional Manager, Data Center Operations, you’ll report to the Director - Data Center Operations, East Region, and be responsible for coordinating and managing the technical, mechanical, electrical, plumbing (MEP) and HVAC systems and operations for the Northeast Region property portfolio, including five energy-efficient sites in Boston, Trumbull and Toronto. Quick question for you - click here As part of your responsibilities, you will:- Conduct facility site visits to audit and analyze current status, and direct operations and engineering personnel to insure established processes and procedures are followed
- Collect and report operating metrics for sites to track and monitor site performance and efficiency
- Coordinate major activities among sites and track major outstanding issues to resolution
- Support the site team during construction, testing and commissioning of new data centers, to ensure that operational acceptance criteria are met
- Provide input for the development of facility improvement measurement plans to include accurate descriptions, savings potential and cost estimates
- Coordinate sales, design & construction, and onsite engineering staff in the development and installation of systems to meet customer expectations
- Develop operating standards, processes and procedures, rules and regulations
- Review drawings and perform site surveys to identify mechanical, electrical, and control systems and facility operational characteristics
- Manage relationships with customer, property management and sales teams
- Assist in the development and ongoing review of established standards for the installation of AC and DC power systems
- Manage construction projects for execution between internal and external customers
- Manage on-line project and assist in the preparation of monthly management reports
- Perform periodic audits of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards
- Perform periodic audits of site Change Management activity, to ensure accuracy of information and quality of supporting documentation
- Serve as 24/7 point of escalation and technical resource for customer-impacting events
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Pictured: data center located in Trumbull, CT.
Why Us
Outstanding opportunity -- with Digital Realty's stellar reputation and top position in the marketplace we've been able to hire and retain the best in the business. Earning a regional position with us will not only let you work with the best, it will demonstrate you are the best! It's also an excellent opportunity to stay on the cutting-edge and continue to evolve your skillset.Premier facility -- boasting 1.1 million square feet, the Cermak facility is one of the largest in the world. It boasts 24/7 engineering and security teams, serves high-profile enterprise and colocation customers​. This is a key Digital Realty property.
The “best of both worlds” -- you'll find that working for our company may be a little bit different. We are small enough, with over 800 employees worldwide, that your hard work will be visible throughout the organization, yet our extensive portfolio of services and solutions and proven track record of growth, stability and industry-leading innovation give you the resources and tools you need to be successful.
Strong culture -- at Digital Realty you'll join a great team made up of diverse personalities in an easy-going but results-oriented atmosphere. We value transparency and collaboration, and understand the value that each employee brings. We are collaborative and people-focused, with a dedication to quality and continuous improvement.
Stable profile -- our uncommonly strong balance sheet, investment-grade debt ratings and the ability to borrow in multiple currencies provide a global footprint for our customers and risk-reducing diversification for us. That puts us in an excellent position to grow the company, provide financing options for our customers, and continually invest in our properties.
Green standard for sustainability -- we are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices (pictured). Not only do we build to LEED and BREEAM certification requirements, but we also are pioneers in thinking about green data centers, including being a contributing member of The Green Grid.
Excellent compensation -- in addition to a strong salary and performance based bonus, we offer a comprehensive benefits package that includes medical, dental and vision insurances; flexible spending plans for multiple purposes; a health savings account; a 401(k) plan with company match and much more.
Keys to Success
To excel in this role you will need experience in data center facilities and understanding of mechanical, HVAC, electrical, large chillers, diesel generators, cooling towers, UPS systems, large batteries, and more. You will be in front of customers, so you’ll also need to be able to present yourself well and have great communication skills.To be an outstanding Regional Manager, Data Center Operations, you'll take full ownership of the properties for which you're responsible, thoroughly learning them and building relationships with the Real Estate Manager, Chief of Engineering and others with whom you'll work closely. It will be important to take a customer-centric approach, building a sense of teamwork and offering guidance and coaching. Because of the size of the properties and portfolio, the role may seem daunting at first. You'll find, however, that while there's a lot to learn and it's very busy, there is also ample opportunity to demonstrate your talent.
About Us
Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 1,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.