The Requirements
To meet the basic qualification for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Director, Compliance & Quality Control opportunity you will also have:- 10+ years of quality and regulatory compliance experience, including proven success leading and mentoring teams and other leaders on quality systems and compliance programs Quick question for you - click here
- Advanced knowledge of Quality Control principles, concepts, industry practices, and standards
- Deep knowledge of external compliance programs (e.g. ISO, PCI, SOC2)
- Advanced knowledge of global regulatory compliance guidelines
- Strong computer skills including MS Office Suite applications
- Exposure to facility management, maintenance and/or security protocols is ideal
- A bachelor’s degree
- Superior leadership skills to manage direct reports and lead consultants and internal teams
- A mix of strategic and tactical abilities to see the big picture and manage the fine details
- Excellent written and verbal communication skills
- Strong interpersonal skills and the ability to work well with people at all levels of the organization, including leadership
- Outstanding customer service skills to interface with customers' compliance and audit teams
- A collaborative, team oriented approach
- Outstanding analytical and problem-solving skills
Ideally, you'll work out of our corporate office in San Francisco, however, you can work out of one of our facilities in any major market from Los Angeles to Dallas to Chicago to New York, etc.
The Role
Reporting to the Vice President, Portfolio Operations, as Director, Compliance & Quality Control, you will manage two direct reports (one in the U.S. and one in Europe) supporting external compliance programs. You will be responsible for overseeing all elements of our external compliance activities, in conjunction with your team, mitigating risk, helping site teams prepare for audits, reporting findings and more. In performing your role, you will leverage the breadth of your compliance system and reporting knowledge, including ISO, PCI and SOC2. Additionally, you will implement, lead and manage all internal programs, ensuring standardization and consistency across the portfolio, including global properties.You'll work heavily with leadership, site teams, consultants and other stakeholders as you create a standardized platform of checks and balances, ensure consistent execution, identify non-compliance risks and solutions and deliver quality reporting. You'll build quality systems that can scale as we grow, and add to your team as required to meet the demands of our rapid growth. Additionally, you'll work directly with our customers' teams as required to meet their needs.
More specifically, providing strategic, tactical and operational guidance you will:
- Develop, implement, maintain, and communicate the Operation organization’s quality strategy and programs Quick question for you - click here
- Provide leadership in ensuring continuous compliance with all applicable internal and external regulations, standards, policies, and procedures related to the quality, regulatory status, and performance of Company operations, processes, and products
- Ensure the Company is kept current with all new quality-related regulatory requirements, and provide guidance to senior and operational management on the implications of any new or updated requirements
- Maintain a world-class quality management system by directing, and providing oversight and input into the relevant quality systems and standards including:
- Change control
- Documentation systems
- Quality procedures, standards, and policies
- Product complaints
- Quality system reporting, and other related areas
- Coordinate activities and lead interactions during regulatory agency inspections and notified third-party audits
- Adjudicate issues with compliance concerns
- Schedule and supervise scheduled third-party audits by internal QC staff or external contractors
- Provide feedback to operational department heads regarding audits, plans, findings, and issue resolution
- Lead and direct QC staff in the preparation of the quality components of global regulatory submissions
- Ensure that company and departmental SOPs, job descriptions, and training documentation are current and relevant
- Manage final review and approval of Master Batch Records, Manufacturing Batch Records, SOPs, Change Control Documentation, Audit Reports, Validation Documentation, Product Specifications, Analytical Methods, and Contractor Qualifications
- Act as the subject matter expert (SME) for acquisition or optimization of new or existing products, processes, techniques, procedures or facilities/equipment to ensure compliance with quality criteria
- Prepare, review, and approve departmental budget and capital expenditures
- Support the Company’s project teams and assist with project scheduling to assure that timelines and deadlines are met in the most efficient and economical manner
- Provide regular updates and recommendations to Digital Realty’s senior management team regarding the status of objectives, projects, and goals relative to quality compliance objectives
- Hire, manage, and develop QC staff and secure sufficient resources to support the company’s goals and objectives
Why Digital Realty
Make your mark -- you'll make a good thing even better in terms of our external efforts and help build internal programs, activities and develop staff in order to mitigate risk and meet global regulatory requirements. This is a rare opportunity to be on point and manage all quality control and compliance programs at a respected company of choice.Visibility, impact & career growth -- this role is a prime platform for building your career at Digital Realty. It is a role that will enjoy visibility at the top and where your skill will be valued and your ideas can set the tone for multiple teams. As already noted, we're a rapidly growing company and that growth will lead to additional career opportunities for our proven performers. We expect your role to grow along with our portfolio and your team.
Tip of the spear -- you will enjoy working independently and developing strategy in your areas of expertise. We’ll look to you to stay abreast with where the industry in heading in terms of compliance, keeping us ahead of the curve. You’ll add tremendous value as you serve as the Company’s expert.
Exciting time to join -- with the acquisition of Telx, Digital Realty adds robust colocation, strategic network dense connectivity, a vast and open partner ecosystem and unmatched freedom of choice to one of the world's largest data center footprints.
The "best of both worlds" -- you'll find that working for our company may be a little bit different. We are small enough, with only 1200 employees across our global portfolio, that your hard work will be visible throughout the organization, yet our extensive offering of services and solutions and proven track record of growth; stability and industry-leading innovation give you the resources and tools you need to take your career to the next level.
Unique culture -- we are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.
Strong foundation -- our financial strength and stability provide our customers with the assurance that Digital Realty and Telx will be their partner for current data center needs and those in the future, and our investment credit ratings provide us access to paths for more capital. We view each of our customers as a long-term partner.
Green standard for sustainability -- we are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers and are also a Contributing Member of The Green Grid.
Excellent compensation -- in addition to a competitive salary and bonus incentive program, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
Video: while each campus and data center is unique, this virtual tour of Digital Realty Boston will give you an idea of the infrastructure and other amenities that help make Digital Realty the global leader. You can work out of any of our major markets.
Keys to Success
This is a critical position with a great deal of responsibility. You'll need high emotional intelligence and interpersonal finesse as you collaborate with a variety of stakeholders, both internally and externally. You'll achieve many of your goals by working with and through others, so relationship building and influencing skills will be paramount. Also important will be strong problem-solving skills and the ability to develop solutions that meet the needs of clients, regulators and Digital Realty.In addition, in order to be an outstanding Director, Compliance & Quality Control, you will:
- Establish yourself as a consultant and resource regarding QC and compliance programs, while also taking a “shared ownership” approach
- Be assertive when necessary to ensure consistency on a global platform
- Bring a customer service approach to internal and external interactions
- Fully grasp and communicate the big picture strategy, but also be willing to take a tactical approach to managing the fine details
- Leverage strong organizational skills and the ability to juggle many activities and priorities
- Demonstrate independence, initiative and a proactive approach to achieving goals
About Us
About Digital Realty Trust, Inc.Globally delivering the Right Workload, in the Right Place, at the Right Value℠.
Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international >companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
About Telx
Telx, Digital Realty's Colocation and Interconnection line of business, fuels infrastructure, interconnection and business progress. With industry-leading 100% uptime and 100% on-time service delivery SLAs, Telx helps companies build more agile businesses faster with reduced infrastructure complexity and broader reach to new markets. At Telx we're not just about making connections. We're all about making a difference.
Telx colocation and connectivity products serve a broad range of industries from network dense Internet/Cloud Gateway data centers located across 13 US markets: Atlanta, Charlotte (NC), Chicago, Dallas, Los Angeles, Miami, New Jersey, New York, Phoenix, Portland, San Francisco, Santa Clara, and Seattle. With more than 50,000 network connections, Telx enables the hybrid cloud strategies of our customers, and the interconnection of more than 10 million square feet of data center space around the world.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.