Digital Realty Career Opportunities
Do you have a minimum of 2-4 years of finance and accounting experience, with a preference for billing or accounts receivable?
Within the last 5 years, what role did the following play in your job:
Processing data and preparing reports for management
Within the last 5 years, what role did the following play in your job:
Working in a billing and AR department preparing spreadsheets, manipulating data, performing integrity checks, and variance analysis?
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Billing Specialist
NY - New York
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Grow Your Skills in Billing as Well as Analysis and Reporting on Strong Team

This is an opportunity to expand your knowledge and experience not only with processing, but also with billing analysis and reporting at one of the largest full-service data center providers in the world. The major functions of this position are to process monthly invoices, update customer data files, respond to customer's billing issues, and interface with the CRM and Legal teams in order to ensure the accuracy of billing. Quick question for you - click here You will join and learn from a strong, seasoned team, gain exposure to multiple systems (in fact, we're planning to implement a new system in the near future) and learn about our unique business model at the intersection of real estate and high tech. While we'll look to you to be flexible in your schedule, we very seldom work long hours. Our culture is employee-centric; we're proactive about rewarding and recognizing achievements, we organize employee outings and teambuilding events, and we offer excellent compensation and generous benefits.

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products. With the acquisition of Telx in October 2015, Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers' needs. At the same time, we can now connect them to the cloud and their critical partners on an open platform that includes 135 properties and 198 buildings in 33 markets around the globe. In May 2016 we became part of the S&P 500.

The Requirements

To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Billing Specialist opportunity, you also should have:
  • A bachelor's degree in Accounting or Finance. We also will consider non-degreed candidates with significant relevant experience.
  • 2 to 4 years of experience in accounting and/or finance, including experience in billing or accounts receivable.
  • General knowledge of accounting terms and concepts (debits, credits, etc.).
  • Solid analytical skills and experience preparing spreadsheets, manipulating data, performing integrity checks and conducting variance analysis. Quick question for you - click here
  • Experience with SAP, including accounting/billing functionalities.
  • Familiarity with Salesforce is a plus.
Just as important as your experience and skills will be the following characteristics and competencies:
  • A strong detail orientation.
  • Solid communication and interpersonal skills.
  • The ability to work as a team member as well as to achieve goals independently.
  • Reliability and dependability.
As stated above, you will need to be flexible in your schedule. Typically you'll work 9 AM to 6 PM, but there may be occasions, such as quarterly closing, when you'll need to stay a little later. In these cases you'll usually earn overtime.

The Role

Reporting to the Senior Manager, Billing, you will join a team that includes two Senior Billing Specialists and two other Billing Specialists. You will support a specific set of data center locations. In this role you will focus on three key activities:
  • Ensuring invoicing for Telx's colocation services are completed accurately and on-time.
  • Processing and calculating billing consistent with company policy and procedure.
  • Preparing and reviewing billing activity reports, and discussing them with management.
While you will handle regular monthly billing activities, this role may be different from your previous positions as it involves a fair amount of analysis. For example, you'll identify any contracts that are due to expire soon, or adjust billing for de-installations, sales order upgrades and more. Quick question for you - click here

More specifically, you will:
  • Issue monthly billing for assigned company locations.
  • If there are no changes, an invoice that is similar to previous month will be issued from the billing system:
    • Run a preliminary batch and compare against Sales Analysis Report, in order to make sure billing changes are properly captured.
    • Check Escalation Report for eventual applicable increases (calculate manually).
    • Check the Disconnect Report and manually remove disconnected items.
    • Check the De-Install Report and process accordingly.
  • Verify and process all approved deliveries*, so the revenue can be captured correctly and timely.
  • Process the billing in the system and send the invoices to customers in the manner requested by them.
  • Process Monthly Cross Connect deliveries.
  • Confirm that the Senior Billing Manager has approved the upload of the monthly Technical Service Ticket invoices, and then send invoices to customers.
  • Check new deliveries daily:
    • For one-time charges, verify the accuracy of charges and convert delivery into an invoice.
    • If there are both recurring and one-time charges, prorate the recurring charge and save data to system for future monthly invoicing.
  • Process approved credits and adjust monthly invoices.
  • Prepare and analyze various variance analysis reports, credit reports etc., and review findings and action items with your manager.
  • Prepare special invoices, such as initial payment invoices, security deposit invoices, etc.
*"Delivery" refers to the delivery of documents demonstrating that a service has been completed.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why Digital and Telx

More than just processing
You'll do more than just issue some invoices. You'll also showcase your analytical skills and handle unique cases. As you identify variances and trends, you will discuss them with your manager and participate in appropriate responses.

Professional development
We know you'll have solid billing experience as you come on board. At the same time, there are unique aspects to our business and our systems and you're sure to learn new things. For example, you'll deepen your SAP experience, gain exposure to Salesforce and help implement a new billing system. When you become a member of our team, you receive our commitment to your continued development and support.

Rewards and recognition
We value our employee's hard work and contributions and we're proactive about showing it. For example, we track team performance on a quarterly basis and standout team members have earned generous gift cards; we also provide "spot rewards" when people go above and beyond. Your performance over the year could set you up for an annual compensation increase. We also organize outings, such as holiday parties and cocktail cruises.

Exciting time to join
With the acquisition of Telx, Digital Realty adds robust colocation, strategic network dense connectivity, a vast and open partner ecosystem and unmatched freedom of choice to one of the world's largest data center footprints. As we integrate processes and teams from the two companies, there will be opportunities for strong performers to make their mark.

The "best of both worlds"
You'll find that working for our company may be a little bit different. We are small enough, with only 1300 employees across our global portfolio, that your hard work will be visible throughout the organization, yet our extensive offering of services and solutions and proven track record of growth; stability and industry-leading innovation give you the resources and tools you need to take your career to the next level.

Strong foundation
Our financial strength and stability provide our customers with the assurance that Digital Realty and Telx will be their partner for current data center needs and those in the future, and our investment credit ratings provide us access to paths for more capital. We view each of our customers as a long-term partner.

Green standard for sustainability
We are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers and are also a Contributing Member of The Green Grid.

Excellent compensation
In addition to a competitive wage and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and employee stock option plan and more.

Video: While each data center campus is unique, this tour of 850 E. Collins gives you a glimpse of the features and amenities that make Digital Realty the data center provider of choice around the world. This site is part of our 69-acre Digital Dallas Datacampus in the epicenter of North Dallas' high technology corridor.

Keys to Success

To excel in this role you will take a proactive approach to researching and tracking down any information you need; people in other departments may be good sources, but often times they are busy with their own responsibilities, so it will be more efficient for you to find what you need. When you do interact with people in other departments, you should employ a customer service mindset.

Your technical knowledge and skills will be essential, but just as important will be your ability to fit in well with the Billing team. We have created a close-knit dynamic and we work well together. To fit in you will:
  • Prove yourself responsible and dependable.
  • Pitch in and help others when necessary, just as they will help you.
  • Take pride in performing at a high level on a consistent basis.
  • Contribute effectively to team activities and also assume ownership of your individual responsibilities.
In addition, in order to be an outstanding Billing Specialist, you will:
  • Bring rigorous attention to detail, but also understand the big picture and how the details fit into it.
  • Manage multiple activities and priorities effectively.
  • Remain flexible as processes change and as our company continues to evolve and grow.
  • Combine analytical thinking and creativity as you solve problems.
  • Keep a constant eye out for ways to improve processes.

About Us

About Digital Realty Trust, Inc.

Globally delivering the Right Workload, in the Right Place, at the Right Value ℠.

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

About Telx

Telx, Digital Realty's Colocation and Interconnection line of business, fuels infrastructure, interconnection and business progress. With industry-leading 100% uptime and 100% on-time service level agreements, Telx helps companies build more agile businesses faster with reduced infrastructure complexity and broader reach to new markets. At Telx, we're not just about making connections. We're all about making a difference.

Telx colocation and connectivity products serve a broad range of industries from network dense Internet/Cloud Gateway data centers located across 13 US markets: Atlanta, Charlotte (NC), Chicago, Dallas, Los Angeles, Miami, New Jersey, New York, Phoenix, Portland, San Francisco, Santa Clara, and Seattle. With more than 50,000 network connections, Telx enables the hybrid cloud strategies of our customers, and the interconnection of more than 10 million square feet of data center space around the world.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Grow Your Skills in Billing as Well as Analysis and Reporting on Strong Team

This is an opportunity to expand your knowledge and experience not only with processing, but also with billing analysis and reporting at one of the largest full-service data center providers in the world. The major functions of this position are to process monthly invoices, update customer data files, respond to customer's billing issues, and interface with the CRM and Legal teams in order to ensure the accuracy of billing. Quick question for you - click here You will join and learn from a strong, seasoned team, gain exposure to multiple systems (in fact, we're planning to implement a new system in the near future) and learn about our unique business model at the intersection of real estate and high tech. While we'll look to you to be flexible in your schedule, we very seldom work long hours. Our culture is employee-centric; we're proactive about rewarding and recognizing achievements, we organize employee outings and teambuilding events, and we offer excellent compensation and generous benefits.

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products. With the acquisition of Telx in October 2015, Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers' needs. At the same time, we can now connect them to the cloud and their critical partners on an open platform that includes 135 properties and 198 buildings in 33 markets around the globe. In May 2016 we became part of the S&P 500.

The Requirements

To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Billing Specialist opportunity, you also should have:
  • A bachelor's degree in Accounting or Finance. We also will consider non-degreed candidates with significant relevant experience.
  • 2 to 4 years of experience in accounting and/or finance, including experience in billing or accounts receivable.
  • General knowledge of accounting terms and concepts (debits, credits, etc.).
  • Solid analytical skills and experience preparing spreadsheets, manipulating data, performing integrity checks and conducting variance analysis. Quick question for you - click here
  • Experience with SAP, including accounting/billing functionalities.
  • Familiarity with Salesforce is a plus.
Just as important as your experience and skills will be the following characteristics and competencies:
  • A strong detail orientation.
  • Solid communication and interpersonal skills.
  • The ability to work as a team member as well as to achieve goals independently.
  • Reliability and dependability.
As stated above, you will need to be flexible in your schedule. Typically you'll work 9 AM to 6 PM, but there may be occasions, such as quarterly closing, when you'll need to stay a little later. In these cases you'll usually earn overtime.

The Role

Reporting to the Senior Manager, Billing, you will join a team that includes two Senior Billing Specialists and two other Billing Specialists. You will support a specific set of data center locations. In this role you will focus on three key activities:
  • Ensuring invoicing for Telx's colocation services are completed accurately and on-time.
  • Processing and calculating billing consistent with company policy and procedure.
  • Preparing and reviewing billing activity reports, and discussing them with management.
While you will handle regular monthly billing activities, this role may be different from your previous positions as it involves a fair amount of analysis. For example, you'll identify any contracts that are due to expire soon, or adjust billing for de-installations, sales order upgrades and more. Quick question for you - click here

More specifically, you will:
  • Issue monthly billing for assigned company locations.
  • If there are no changes, an invoice that is similar to previous month will be issued from the billing system:
    • Run a preliminary batch and compare against Sales Analysis Report, in order to make sure billing changes are properly captured.
    • Check Escalation Report for eventual applicable increases (calculate manually).
    • Check the Disconnect Report and manually remove disconnected items.
    • Check the De-Install Report and process accordingly.
  • Verify and process all approved deliveries*, so the revenue can be captured correctly and timely.
  • Process the billing in the system and send the invoices to customers in the manner requested by them.
  • Process Monthly Cross Connect deliveries.
  • Confirm that the Senior Billing Manager has approved the upload of the monthly Technical Service Ticket invoices, and then send invoices to customers.
  • Check new deliveries daily:
    • For one-time charges, verify the accuracy of charges and convert delivery into an invoice.
    • If there are both recurring and one-time charges, prorate the recurring charge and save data to system for future monthly invoicing.
  • Process approved credits and adjust monthly invoices.
  • Prepare and analyze various variance analysis reports, credit reports etc., and review findings and action items with your manager.
  • Prepare special invoices, such as initial payment invoices, security deposit invoices, etc.
*"Delivery" refers to the delivery of documents demonstrating that a service has been completed.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why Digital and Telx

More than just processing
You'll do more than just issue some invoices. You'll also showcase your analytical skills and handle unique cases. As you identify variances and trends, you will discuss them with your manager and participate in appropriate responses.

Professional development
We know you'll have solid billing experience as you come on board. At the same time, there are unique aspects to our business and our systems and you're sure to learn new things. For example, you'll deepen your SAP experience, gain exposure to Salesforce and help implement a new billing system. When you become a member of our team, you receive our commitment to your continued development and support.

Rewards and recognition
We value our employee's hard work and contributions and we're proactive about showing it. For example, we track team performance on a quarterly basis and standout team members have earned generous gift cards; we also provide "spot rewards" when people go above and beyond. Your performance over the year could set you up for an annual compensation increase. We also organize outings, such as holiday parties and cocktail cruises.

Exciting time to join
With the acquisition of Telx, Digital Realty adds robust colocation, strategic network dense connectivity, a vast and open partner ecosystem and unmatched freedom of choice to one of the world's largest data center footprints. As we integrate processes and teams from the two companies, there will be opportunities for strong performers to make their mark.

The "best of both worlds"
You'll find that working for our company may be a little bit different. We are small enough, with only 1300 employees across our global portfolio, that your hard work will be visible throughout the organization, yet our extensive offering of services and solutions and proven track record of growth; stability and industry-leading innovation give you the resources and tools you need to take your career to the next level.

Strong foundation
Our financial strength and stability provide our customers with the assurance that Digital Realty and Telx will be their partner for current data center needs and those in the future, and our investment credit ratings provide us access to paths for more capital. We view each of our customers as a long-term partner.

Green standard for sustainability
We are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers and are also a Contributing Member of The Green Grid.

Excellent compensation
In addition to a competitive wage and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and employee stock option plan and more.

Video: While each data center campus is unique, this tour of 850 E. Collins gives you a glimpse of the features and amenities that make Digital Realty the data center provider of choice around the world. This site is part of our 69-acre Digital Dallas Datacampus in the epicenter of North Dallas' high technology corridor.

Keys to Success

To excel in this role you will take a proactive approach to researching and tracking down any information you need; people in other departments may be good sources, but often times they are busy with their own responsibilities, so it will be more efficient for you to find what you need. When you do interact with people in other departments, you should employ a customer service mindset.

Your technical knowledge and skills will be essential, but just as important will be your ability to fit in well with the Billing team. We have created a close-knit dynamic and we work well together. To fit in you will:
  • Prove yourself responsible and dependable.
  • Pitch in and help others when necessary, just as they will help you.
  • Take pride in performing at a high level on a consistent basis.
  • Contribute effectively to team activities and also assume ownership of your individual responsibilities.
In addition, in order to be an outstanding Billing Specialist, you will:
  • Bring rigorous attention to detail, but also understand the big picture and how the details fit into it.
  • Manage multiple activities and priorities effectively.
  • Remain flexible as processes change and as our company continues to evolve and grow.
  • Combine analytical thinking and creativity as you solve problems.
  • Keep a constant eye out for ways to improve processes.

About Us

About Digital Realty Trust, Inc.

Globally delivering the Right Workload, in the Right Place, at the Right Value ℠.

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

About Telx

Telx, Digital Realty's Colocation and Interconnection line of business, fuels infrastructure, interconnection and business progress. With industry-leading 100% uptime and 100% on-time service level agreements, Telx helps companies build more agile businesses faster with reduced infrastructure complexity and broader reach to new markets. At Telx, we're not just about making connections. We're all about making a difference.

Telx colocation and connectivity products serve a broad range of industries from network dense Internet/Cloud Gateway data centers located across 13 US markets: Atlanta, Charlotte (NC), Chicago, Dallas, Los Angeles, Miami, New Jersey, New York, Phoenix, Portland, San Francisco, Santa Clara, and Seattle. With more than 50,000 network connections, Telx enables the hybrid cloud strategies of our customers, and the interconnection of more than 10 million square feet of data center space around the world.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at sgaskill@engage2excel.com.
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