Digital Realty Career Opportunities
Within the last 5 years, what role did the following play in your job:
Being responsible for inquiries coming directly to you from customers/clients/vendors in-person, by email, and via telephone on a daily basis?
Within the last 5 years, what role did the following play in your job:
Reading, interpreting, and understanding complex MSA's and contracts
Within the last 5 years, what role did the following play in your job:
Solving billing disputes, inventory discrepancies and looking at audit information and comparing it to inventory from an analytical perspective
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Client Relationship Manager
NY - New York
or
Apply with

Bring Your Client Services Savvy to One of the World's Largest Full-Solution Data Center Providers

If you combine your exceptional customer-facing skills with solid technical knowledge, this position offers you the opportunity to expand your skills and experience within a unique, highly successful business model at the intersection of high tech and real estate. Your mission will be to establish yourself as a valued business partner to clients from diverse industries, coordinating among internal teams not only to meet but also to exceed customer expectations. Quick question for you - click here You will ensure a consistent, high quality customer experience across multiple data centers, including onboarding new clients, taking point on incident management, maintaining proactive, open communications and more. Your success in this role could set you up to pursue multiple career paths within our growing organization.

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products. With the acquisition of Telx in October 2015, Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers' needs. At the same time, we can now connect them to the cloud and their critical partners on an open platform that includes 135 properties and 198 buildings in 33 markets around the globe. In May 2016 we became part of the S&P 500.

The Requirements

To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Client Relationship Manager opportunity, you also should have:
  • 3 to 5 years of account management or similar customer-facing experience, preferably in a technical organization (media, IT, etc.) and ideally with colocation/data center/cloud services.
  • Demonstrated strength in developing relationships and resolving issues, including troubleshooting and root cause analysis.
  • Proven strong analytical abilities.
  • Solid organizational, administrative and documentation skills.
  • Excellent project management skills and the ability to create and manage cross-functional internal teams for identified customer projects.
  • Advanced skills in Microsoft products, including Windows, Office Suite and Visio.
  • Strong skills in developing and delivering presentations to groups and comfort in interacting with senior executives.
  • The ability to thoroughly understand internal organization, policies, processes and systems.
  • Strong mathematical and problem-solving skills including, but not limited to, the ability to perform financial and inventory analysis, researching and evaluating data to resolve inventory discrepancies and billing disputes.
  • A bachelor's degree in Business or Engineering, or equivalent work experience.
Top candidates will have experience with many of the following:
  • Colocation, networking, hardware and software.
  • Scheduling and facilitating meetings with customers.
  • Coordinating audits.
  • Managing and interpreting contracts. Quick question for you - click here
  • Analyzing data.
  • Training others.
Just as important as your experience and skills will be the following characteristics and competencies:
  • The ability to learn quickly.
  • Strong self-motivation and the ability to work independently with minimal or no supervision in a fast-paced environment.
  • Flexibility and adaptability.
  • Solid organizational skills and the ability to manage multiple activities and priorities effectively.
  • Exceptional leadership, communication, interpersonal and team building skills.
  • Attention to detail and excellent follow-through habits.
Preferred but not required:
  • Knowledge of business fundamentals (profit/loss, strategy, sales/marketing, operations).
  • Salesforce experience.
  • SAP experience.
  • PMP or similar certification.
  • ITIL Foundations certification.
This position is located in Manhattan and you will need to be willing and able to commute to and work in the city regularly. You also will need to be willing and able to travel, although we don't expect you will travel more than about 10% of the time. You may travel to meet with customers, support issue resolution at a data center campus, or for other reasons. In addition, you'll need to be flexible in handling the occasional after-hours issue.

The Role

Reporting to the Senior Client Services Manager, you will join a team of 15 in Customer Operations. You'll manage relationships with an assigned account base consisting of mid-sized businesses with installations in multiple data center sites.

Your main focus will be to ensure the satisfaction of the strategic customer base through proactive management and coordination of services. You'll work with all service delivery teams within Digital Realty and Telx to ensure we effectively meet strategic customer requirements and the day-to-day business objectives of our company. In addition, you will aid in identifying additional sales opportunities, support revenue growth and account retention. You'll serve as a customer advocate and primary point of contact for assigned account base.

The role includes traditional relationship management activities, such as responding to inquiries, as well as transactional responsibilities such as interpreting contracts and auditing inventory. More specifically, you will:
  • Serve as a dedicated resource to ensure a positive customer experience throughout the life of the relationship, providing ongoing proactive and responsive interaction with the customer. As main point of contact for your customers and a key escalation point for internal teams, you will respond to a wide variety of inquiries and issues. You'll coordinate among internal teams in responding, and follow through to ensure resolution.

  • Conduct weekly/monthly conference calls, as needed, to monitor status of ongoing projects, installations, audits, network migrations, etc. You'll also conduct quarterly account reviews designed to review inventory and invoicing for quarterly reconciliation, master service agreement (MSA) review related to service cancellations, breakage and consolidations. This will include preparing and presenting quarterly Invoice and Inventory Summary Reports.

  • Manage and oversee all aspects of MSAs, assuming a leadership role in coordinating the activities of all internal teams involved in fulfilling the terms of the MSA. You'll create service orders for new services, account consolidations/mergers and contract renewals. In addition, you'll project manage service changes and cancellations, ensuring services are correctly identified and removed from the invoice on the effective date. This will include reviewing MSAs and contracts, and explaining relevant clauses to the customer.

  • Manage inventory; these accounts are high density connectivity with customized MSA terms and pricing. You'll initiate physical audits (performed by others) and compare results to our database, ensuring corrections or updates are made. You also will project manage inventory consolidations (grooms, consolidations, migrations) for customer acquisitions and mergers, and project manage service cancellations so services are correctly identified and removed from inventory.

  • Provide financial management; strategic accounts often have multiple billing accounts, and you'll manage the financial terms of the contract. Quick question for you - click here You also will provide assistance with any billing issues the client may have. This will include analyzing and researching billing disputes for immediate resolution, determining validity and amount to be considered if credit is approved.

What's in It for You

Professional development
This role is an excellent platform for professional growth. In addition to learning our business, you will gain solid insight into a number of different customer organizations. The breadth of the position means you'll deepen your account management experience while also expanding your skills in analysis, contract management and other areas. Initially, you will focus on the colocation side of the business but in the near future the entire Customer Operations team will be learning more about the real estate side.

Career options
This role can offer challenges and rewards for years to come. At the same time, depending on your performance and aptitude, the experience you acquire in the position can set you up to pursue advancement within the Customer Operations group, or even into other areas of Digital Realty.

Work with the best
You'll work with strategic accounts in eCommerce, financial services and other industry sectors -- companies with high expectations. You'll be confident in meeting those expectations with Digital Realty and Telx behind you. Our operational discipline and strong customer focus have resulted in our achieving five 9s (99.999%) uptime in each of the past nine years.

Exciting time to join
With the acquisition of Telx, Digital Realty adds robust colocation, strategic network dense connectivity, a vast and open partner ecosystem and unmatched freedom of choice to one of the world's largest data center footprints. As we integrate processes and teams from the two companies, there will be opportunities for strong performers to make their mark.

The "best of both worlds"
You'll find that working for our company may be a little bit different. We are small enough, with only 1400 employees across our global portfolio, that your hard work will be visible throughout the organization, yet our extensive offering of services and solutions and proven track record of growth; stability and industry-leading innovation give you the resources and tools you need to take your career to the next level.

Unique culture
We are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.

Strong foundation
Our financial strength and stability provide our customers with the assurance that Digital Realty and Telx will be their partner for current data center needs and those in the future, and our investment credit ratings provide us access to paths for more capital. We view each of our customers as a long-term partner.

Green standard for sustainability
We are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers and are also a Contributing Member of The Green Grid.

Excellent compensation
In addition to a competitive wage and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.

Video: While each data center campus is unique, this tour of Digital Ashburn, in Northern Virginia, gives you a glimpse of the features and amenities that make Digital Realty the data center provider of choice around the world. Digital Ashburn offers nearly 2 million square feet of data centers located in the second largest data center market in the U.S.

Keys to Success

You will have one foot in the customer's organization and one foot in Digital Realty, so you'll need to build strong relationships with contacts on both sides. You'll need to be able to strike the right balance between acting as the customer's advocate and supporting Digital Realty's business objectives.

This is a broad role with lots going on at once. You should take a proactive approach to getting up to speed quickly, including learning our systems and processes. You'll also need to be flexible: we are slated to make significant changes to those systems and processes, so shortly after you master the existing ones you'll need to learn the new ones. Of course, you'll learn them along with the rest of the team. In fact, about the only thing that is constant in our environment is change, so adaptability will be essential.

While you'll have support when you need it, we'll look to you to assume ownership of your responsibilities and take pride in achieving goals independently. This will require initiative and a proactive mindset. No two days will be the same, and you'll need to be adept at managing multiple activities and competing priorities.

You'll achieve most of your goals over the phone and via email, so effective communication skills will be essential -- it's one of the key ways you will establish your credibility. You'll also need to know when to drive a conversation and when to step back and let it happen. For example, you may facilitate a call between technical resources from both the client's organization and Digital Realty. You'll make sure the call runs smoothly, but the real discussions will take place between the technical experts. While you're facilitating you'll also need to be able to take careful notes.

About Us

About Digital Realty Trust, Inc.

Globally delivering the Right Workload, in the Right Place, at the Right Value℠

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

About Telx

Telx, Digital Realty's Colocation and Interconnection line of business, fuels infrastructure, interconnection and business progress. With industry-leading 100% uptime and 100% on-time service delivery SLAs, Telx helps companies build more agile businesses faster with reduced infrastructure complexity and broader reach to new markets. At Telx we're not just about making connections. We're all about making a difference.

Telx colocation and connectivity products serve a broad range of industries from network dense Internet/Cloud Gateway data centers located across 13 US markets: Atlanta, Charlotte (NC), Chicago, Dallas, Los Angeles, Miami, New Jersey, New York, Phoenix, Portland, San Francisco, Santa Clara, and Seattle. With more than 50,000 network connections, Telx enables the hybrid cloud strategies of our customers, and the interconnection of more than 10 million square feet of data center space around the world.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Bring Your Client Services Savvy to One of the World's Largest Full-Solution Data Center Providers

If you combine your exceptional customer-facing skills with solid technical knowledge, this position offers you the opportunity to expand your skills and experience within a unique, highly successful business model at the intersection of high tech and real estate. Your mission will be to establish yourself as a valued business partner to clients from diverse industries, coordinating among internal teams not only to meet but also to exceed customer expectations. Quick question for you - click here You will ensure a consistent, high quality customer experience across multiple data centers, including onboarding new clients, taking point on incident management, maintaining proactive, open communications and more. Your success in this role could set you up to pursue multiple career paths within our growing organization.

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products. With the acquisition of Telx in October 2015, Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers' needs. At the same time, we can now connect them to the cloud and their critical partners on an open platform that includes 135 properties and 198 buildings in 33 markets around the globe. In May 2016 we became part of the S&P 500.

The Requirements

To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Client Relationship Manager opportunity, you also should have:
  • 3 to 5 years of account management or similar customer-facing experience, preferably in a technical organization (media, IT, etc.) and ideally with colocation/data center/cloud services.
  • Demonstrated strength in developing relationships and resolving issues, including troubleshooting and root cause analysis.
  • Proven strong analytical abilities.
  • Solid organizational, administrative and documentation skills.
  • Excellent project management skills and the ability to create and manage cross-functional internal teams for identified customer projects.
  • Advanced skills in Microsoft products, including Windows, Office Suite and Visio.
  • Strong skills in developing and delivering presentations to groups and comfort in interacting with senior executives.
  • The ability to thoroughly understand internal organization, policies, processes and systems.
  • Strong mathematical and problem-solving skills including, but not limited to, the ability to perform financial and inventory analysis, researching and evaluating data to resolve inventory discrepancies and billing disputes.
  • A bachelor's degree in Business or Engineering, or equivalent work experience.
Top candidates will have experience with many of the following:
  • Colocation, networking, hardware and software.
  • Scheduling and facilitating meetings with customers.
  • Coordinating audits.
  • Managing and interpreting contracts. Quick question for you - click here
  • Analyzing data.
  • Training others.
Just as important as your experience and skills will be the following characteristics and competencies:
  • The ability to learn quickly.
  • Strong self-motivation and the ability to work independently with minimal or no supervision in a fast-paced environment.
  • Flexibility and adaptability.
  • Solid organizational skills and the ability to manage multiple activities and priorities effectively.
  • Exceptional leadership, communication, interpersonal and team building skills.
  • Attention to detail and excellent follow-through habits.
Preferred but not required:
  • Knowledge of business fundamentals (profit/loss, strategy, sales/marketing, operations).
  • Salesforce experience.
  • SAP experience.
  • PMP or similar certification.
  • ITIL Foundations certification.
This position is located in Manhattan and you will need to be willing and able to commute to and work in the city regularly. You also will need to be willing and able to travel, although we don't expect you will travel more than about 10% of the time. You may travel to meet with customers, support issue resolution at a data center campus, or for other reasons. In addition, you'll need to be flexible in handling the occasional after-hours issue.

The Role

Reporting to the Senior Client Services Manager, you will join a team of 15 in Customer Operations. You'll manage relationships with an assigned account base consisting of mid-sized businesses with installations in multiple data center sites.

Your main focus will be to ensure the satisfaction of the strategic customer base through proactive management and coordination of services. You'll work with all service delivery teams within Digital Realty and Telx to ensure we effectively meet strategic customer requirements and the day-to-day business objectives of our company. In addition, you will aid in identifying additional sales opportunities, support revenue growth and account retention. You'll serve as a customer advocate and primary point of contact for assigned account base.

The role includes traditional relationship management activities, such as responding to inquiries, as well as transactional responsibilities such as interpreting contracts and auditing inventory. More specifically, you will:
  • Serve as a dedicated resource to ensure a positive customer experience throughout the life of the relationship, providing ongoing proactive and responsive interaction with the customer. As main point of contact for your customers and a key escalation point for internal teams, you will respond to a wide variety of inquiries and issues. You'll coordinate among internal teams in responding, and follow through to ensure resolution.

  • Conduct weekly/monthly conference calls, as needed, to monitor status of ongoing projects, installations, audits, network migrations, etc. You'll also conduct quarterly account reviews designed to review inventory and invoicing for quarterly reconciliation, master service agreement (MSA) review related to service cancellations, breakage and consolidations. This will include preparing and presenting quarterly Invoice and Inventory Summary Reports.

  • Manage and oversee all aspects of MSAs, assuming a leadership role in coordinating the activities of all internal teams involved in fulfilling the terms of the MSA. You'll create service orders for new services, account consolidations/mergers and contract renewals. In addition, you'll project manage service changes and cancellations, ensuring services are correctly identified and removed from the invoice on the effective date. This will include reviewing MSAs and contracts, and explaining relevant clauses to the customer.

  • Manage inventory; these accounts are high density connectivity with customized MSA terms and pricing. You'll initiate physical audits (performed by others) and compare results to our database, ensuring corrections or updates are made. You also will project manage inventory consolidations (grooms, consolidations, migrations) for customer acquisitions and mergers, and project manage service cancellations so services are correctly identified and removed from inventory.

  • Provide financial management; strategic accounts often have multiple billing accounts, and you'll manage the financial terms of the contract. Quick question for you - click here You also will provide assistance with any billing issues the client may have. This will include analyzing and researching billing disputes for immediate resolution, determining validity and amount to be considered if credit is approved.

What's in It for You

Professional development
This role is an excellent platform for professional growth. In addition to learning our business, you will gain solid insight into a number of different customer organizations. The breadth of the position means you'll deepen your account management experience while also expanding your skills in analysis, contract management and other areas. Initially, you will focus on the colocation side of the business but in the near future the entire Customer Operations team will be learning more about the real estate side.

Career options
This role can offer challenges and rewards for years to come. At the same time, depending on your performance and aptitude, the experience you acquire in the position can set you up to pursue advancement within the Customer Operations group, or even into other areas of Digital Realty.

Work with the best
You'll work with strategic accounts in eCommerce, financial services and other industry sectors -- companies with high expectations. You'll be confident in meeting those expectations with Digital Realty and Telx behind you. Our operational discipline and strong customer focus have resulted in our achieving five 9s (99.999%) uptime in each of the past nine years.

Exciting time to join
With the acquisition of Telx, Digital Realty adds robust colocation, strategic network dense connectivity, a vast and open partner ecosystem and unmatched freedom of choice to one of the world's largest data center footprints. As we integrate processes and teams from the two companies, there will be opportunities for strong performers to make their mark.

The "best of both worlds"
You'll find that working for our company may be a little bit different. We are small enough, with only 1400 employees across our global portfolio, that your hard work will be visible throughout the organization, yet our extensive offering of services and solutions and proven track record of growth; stability and industry-leading innovation give you the resources and tools you need to take your career to the next level.

Unique culture
We are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.

Strong foundation
Our financial strength and stability provide our customers with the assurance that Digital Realty and Telx will be their partner for current data center needs and those in the future, and our investment credit ratings provide us access to paths for more capital. We view each of our customers as a long-term partner.

Green standard for sustainability
We are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers and are also a Contributing Member of The Green Grid.

Excellent compensation
In addition to a competitive wage and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.

Video: While each data center campus is unique, this tour of Digital Ashburn, in Northern Virginia, gives you a glimpse of the features and amenities that make Digital Realty the data center provider of choice around the world. Digital Ashburn offers nearly 2 million square feet of data centers located in the second largest data center market in the U.S.

Keys to Success

You will have one foot in the customer's organization and one foot in Digital Realty, so you'll need to build strong relationships with contacts on both sides. You'll need to be able to strike the right balance between acting as the customer's advocate and supporting Digital Realty's business objectives.

This is a broad role with lots going on at once. You should take a proactive approach to getting up to speed quickly, including learning our systems and processes. You'll also need to be flexible: we are slated to make significant changes to those systems and processes, so shortly after you master the existing ones you'll need to learn the new ones. Of course, you'll learn them along with the rest of the team. In fact, about the only thing that is constant in our environment is change, so adaptability will be essential.

While you'll have support when you need it, we'll look to you to assume ownership of your responsibilities and take pride in achieving goals independently. This will require initiative and a proactive mindset. No two days will be the same, and you'll need to be adept at managing multiple activities and competing priorities.

You'll achieve most of your goals over the phone and via email, so effective communication skills will be essential -- it's one of the key ways you will establish your credibility. You'll also need to know when to drive a conversation and when to step back and let it happen. For example, you may facilitate a call between technical resources from both the client's organization and Digital Realty. You'll make sure the call runs smoothly, but the real discussions will take place between the technical experts. While you're facilitating you'll also need to be able to take careful notes.

About Us

About Digital Realty Trust, Inc.

Globally delivering the Right Workload, in the Right Place, at the Right Value℠

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

About Telx

Telx, Digital Realty's Colocation and Interconnection line of business, fuels infrastructure, interconnection and business progress. With industry-leading 100% uptime and 100% on-time service delivery SLAs, Telx helps companies build more agile businesses faster with reduced infrastructure complexity and broader reach to new markets. At Telx we're not just about making connections. We're all about making a difference.

Telx colocation and connectivity products serve a broad range of industries from network dense Internet/Cloud Gateway data centers located across 13 US markets: Atlanta, Charlotte (NC), Chicago, Dallas, Los Angeles, Miami, New Jersey, New York, Phoenix, Portland, San Francisco, Santa Clara, and Seattle. With more than 50,000 network connections, Telx enables the hybrid cloud strategies of our customers, and the interconnection of more than 10 million square feet of data center space around the world.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.
or
Apply with