The Requirements
To meet the basic qualifications for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Collections Specialist opportunity, you also should have:- At least 1 year of experience with high volume corporate collections; 3+ years is preferred
- Knowledge of accounts receivable and collections procedures
- Solid computer skills, including:
- Experience with enterprise accounting systems such as SAP
- Familiarity with MS Office Quick question for you - click here
- The ability to navigate efficiently among multiple programs and screens
- Exceptional and articulate written and verbal communication abilities
- Strong organizational skills and the ability to prioritize and manage multiple responsibilities in a fast-paced environment
- A commitment to excellent customer service
- Attention to detail
- Problem solving and analytical skills
- The ability to identify and complete critical tasks independently and with a sense of urgency
- Advanced Excel skills, including pivot tables, VLOOKUP, etc.
- Experience in business models involving monthly recurring revenue
- Familiarity with SAP and/or Salesforce
- Experience in the telecom, colocation and/or real estate industries
The Role
Reporting to the Credit and Collections Manager, you will join a team that includes three other Collections Specialists at various levels of seniority. Taking on a share of a large portfolio of accounts, you'll use a customer service approach to drive the collections process.Key responsibilities will include:
- Providing customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, and resolving client discrepancies and short payments
- Monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write off, customer reconciliations and processing credit notes
- Being accountable for reducing delinquency for assigned accounts
- Enlisting the efforts of various internal groups to accelerate the collection process
- Communicating and following up effectively with customers regarding their accounts daily
- Establishing and maintaining effective and cooperative working relationships with customers and fellow employees
- Make a high volume of phone calls and emails to assigned customers with past due balances Quick question for you - click here
- Handle weekly and monthly ledger reconciliations, aging review and reporting to your direct supervisor
- Reconcile customer discrepancies as they pertain to payment of outstanding balances due
- Provide excellent and considerate customer service to external and internal customers
- Participate in team meetings
- Meet defined department goals and activity metrics
- Perform other assigned tasks and duties necessary to support the accounts receivable department
What's in It for You
Stability and growthThis role can offer you challenges and opportunities for years to come. In addition to learning about both the real estate and data center industries, there may be opportunities to learn about credit analysis if you are interested. The company's ongoing growth means we are all continually learning and sharing knowledge with each other.
Autonomy and support
Each member of the team has individual responsibilities and we like to hire people who are self-motivated and able to work autonomously. At the same time, we all sit together and there is always help available. It's definitely busy, but we keep the atmosphere upbeat and fun.
Strong foundation
Our financial strength and stability provide our customers with the assurance that Digital Realty will be their partner for current data center needs and those in the future, and our investment credit ratings provide us access to paths for more capital. We view each of our customers as a long-term partner.
Exciting time to join
Digital Realty continues to grow, both organically and through strategic acquisition. In fact, the acquisition of Telx has added robust colocation, strategic network dense connectivity, a vast and open partner ecosystem and unmatched freedom of choice to one of the world's largest data center footprints.
The best of both worlds
You'll find that working for our company may be a little bit different. We are small enough, with only 1200 employees across our global portfolio, that your hard work will be visible throughout the organization, yet our extensive offering of services and solutions, proven track record of growth, stability, and industry-leading innovation give you the resources and tools you need to take your career to the next level.
Unique culture
We are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.
Green standard for sustainability
We are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers and are also a Contributing Member of The Green Grid.
Excellent compensation
In addition to a competitive salary and bonus incentive program, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
Video: while each campus and data center is unique, this virtual tour of Digital Realty Boston will give you an idea of the infrastructure and other amenities that help make Digital Realty the global leader.
Keys to Success
To excel in this role you will bring a genuine dedication to customer service, always approaching issues with a solution-oriented approach. You'll work repeatedly with many of the same contacts at customer companies, and you should be proactive about developing collaborative relationships with them. We'll also look to you to bring the same spirit to interactions with internal contacts.You also should take pride in your ability to handle a high volume of interactions and transactions effectively. In the course of the day you'll need the energy and focus to prioritize, execute, set new priorities, execute on those, and so on. There will be both proactive and reactive work, so you should be comfortable setting one task aside, dealing with a more immediate issue and then returning to the original task.
In addition, in order to be an outstanding Collections Specialist, you will:
- Practice excellent tracking and follow up skills
- Remain flexible as we evolve; for example, we're getting ready to implement a new collections system that will automate many processes
- Bring both creativity and an analytical mindset to resolving problems
- Maintain a sense of urgency while also delivering quality, detail-oriented work
About Us
Globally delivering the Right Workload, in the Right Place, at the Right Value℠.Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.
With the acquisition of Telx in October 2015, Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers' needs. At the same time, we can now connect them to the cloud and their critical partners on an open platform that includes 156 data centers in 33 global markets on 4 continents.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Our Mission
To provide our customers with the trusted foundation for the digital world
Our Vision
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Our Values
Guide our decisions and actions every day -- above all else, we value customers, excellence, talent, teamwork and success.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.