The Requirements
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Senior Product Manager, Data Center Services opportunity, you will have:- A bachelor’s degree from an accredited institution. Quick question for you - click here
- 5-8+ years of relevant work experience in Data Center or Colocation fields.
- 3+ years of leadership or management experience
- Proven success as a product manager
- In-depth understanding of what a Data Center is.
- In-depth understanding of the Colocation and/or Scale Product and Market.
- Experience working with third-party vendors.
- Familiar with all IT Services, like Cloud, Hosting and Telecom Services.
- In-depth understanding of the services market, including market trends, competitors and pricing fluctuations. In particular, as these topics relate to multi-tenant data center providers
- Working experience with PLM process and development/management of a product
- Understanding of cost modeling and ability to interpret financial metrics like ROI, ROIC, EBITDA and Gross/Net Margins fluently
- MBA desirable
- Experience selling, implementing or managing professional services engagements
- 3-5 Years of Services product experience (Professional Services, Installation Services, Equipment Resale, etc.) Quick question for you - click here
- Relevant work experience in Networking, Cloud and Hosting fields
- An analytical mindset and systematic approach.
- Excellent people skills, including the ability to network internally and coordinate among customers, colleagues and cross-functional teams.
- Excellent written and verbal communication skills.
- The ability to work independently and manage multiple priorities.
- A collaborative, team-player approach.
Pictured: Interconnection. Our Interconnection products and services are designed to help clients adapt to rapidly changing technology and business needs. Through high-performance and product flexibility, our options are tailored to meet versatile requirements.
The Role
Reporting to the Vice President of Global Product Management, as Senior Product Manager, Services, you will join a strong product management services team working virtually throughout the U.S. While this is an individual contributor role, you'll provide leadership to cross-functional teams, including contributors from Operations, IT, Product Marketing, Sales, external vendors and others.Throughout your role, you'll invest a good deal of your time in managing projects to support the development of our existing Service Products set including Remote Hands, Implementation Services and Electrical Fit Outs.
Your mission will be to ensure that each of the Service Products, along with the rest of the Digital’s Scale and Colocation suite of products, are properly managed and performing within the acceptable revenue growth, margin and churn ranges, as set forth by the executive management team. You will manage the full product lifecycle and strategy for existing service products as well as product development for new products. More specifically, you will:
- Manage the full lifecycle of Digital’s Service Products; ensure that we have a complete understanding of our current product set and where it falls within the PLM cycle in order to ensure that we have an appropriate product strategy.
- Work closely on cross-functional team(s) to improve our Quote to Cash process; reduce the of time it takes for Digital to get from Quote to Cash and increase our revenue.
- Work closely with Product Marketing to maintain up-to-date knowledge of the competitive landscape, market trends, and product/sales collateral.
- Provide Sales the tools needed to be effective and assist the department with proper decision making.
- Take ownership of cost models by site and pricing for all service products -- ensure that we have a detailed understanding of what our costs are by site so that we can provide reliable margins on a deal by deal basis. Also, ensure that service products are priced appropriately within the market.
- In the area of sales training and development, you will ensure that the Sales team has the appropriate sales training required to effectively sell service products.
- Manage inventory by working with the various Operations, Engineering and Finance organizations to ensure that Digital has the appropriate amount of inventory available within the right markets to hit our growth targets.
- Work on special projects that drive revenue growth, cost reduction, and/or customer satisfaction improvements.
- Perform customer surveys and Voice of the Customer engagements.
- Manage Product Availability Matrix (PAM).
Pictured: Digital Realty’s Remote Hands Services are supported by a qualified team. They’re on the ground in your data center where they can perform a wide range of remote management and troubleshooting tasks to keep your data center up and running.
More Good Reasons
Leadership growthThe VP to whom you'll report is a recognized industry expert and brings deep experience in guiding world-class products from idea to impact. He's also committed to your professional and leadership development. Success in this role could set you up to take on even greater responsibilities and challenges within product management, or you might pursue other career paths within the company.
Growth without limits
We merged with DuPont Fabros Technology (DFT), effective in September 2017, accelerating our commitment to provide the most comprehensive set of data center solutions and expertise in the market. We now are able to support deployments ranging from single-cabinet colocation and interconnection to multi-megawatt to hyperscale. We're also seeing rapid growth in services. The combined company has an equity market cap of approximately $27 billion, and a total enterprise value of over $35 billion.
People-focused culture
We are a collaborative, people-focused group dedicated to quality and continuous improvement. When you join us, you receive our commitment to your continued development and support. We strive to promote a friendly, fun and open work environment, and our dedication to this is reflected in the tenure of our employees. People like it here and tend to stay.
Excellent compensation
In addition to competitive compensation and bonus potential, we offer a comprehensive benefits package that includes medical, dental and vision plans; a generous allotment of paid time off and paid holidays; flexible spending plans for multiple purposes; a health savings account; a 401(k) plan with company match and much more. We'll also provide the technology and tools needed for your home office.
Pictured: Our global portfolio of data centers includes a growing variety of interconnection products, cloud services and support services designed to scale with the businesses we support.
Keys to Success
This role will involve some creativity, but the emphasis is on execution. You'll need to be a detailed thinker with exceptional planning and organizational skills. In effect you will be the hub in a hub-and-spoke model, so your interpersonal and leadership skills will be just as important as your marketing and technical knowledge. You should be adept at influencing and motivating others, networking internally, and developing solid working relationships.There will be a learning curve and we'll provide training. At the same time, we'll also look to you to be proactive about getting up to speed as quickly as possible. Our best product management professionals have a strong sense of ownership and accountability regarding the results they deliver as well as their own professional development.
In addition, in order to be an outstanding Senior Product Manager, Data Center Services, you will:
- Achieve goals independently and also contribute effectively as a team player.
- Pay close attention to details, but also grasp the bigger picture and how the details fit into it.
- Bring a collaborative approach, knowing when to flex and when to stand your ground.
- Maintain open lines of communication among all stakeholders, ensuring everyone stays in the loop.
- Manage a lot of moving parts effectively in a deadline-driven environment.
- Model a positive, can-do attitude, and help project team members focus on solutions rather than obstacles.
- Stay abreast of trends and developments in the data center services space.
About Us
Globally delivering the Right Workload, in the Right Place, at the Right Value℠.Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.
Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers' needs. We can connect them to the cloud and their critical partners on an open platform that includes data centers in global markets on 4 continents.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Our Mission
To provide our customers with the trusted foundation for the digital world.
Our Vision
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Our Values
Guide our decisions and actions every day -- above all else, we value customers, excellence, talent, teamwork and success.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.