The Requirements
To meet the basic qualification for this position you must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a good fit for the Technician II opportunity you also should have:- 3+ years of technical experience in Telecommunications or Data Center related field Quick question for you - click here
- Understanding of telecom structured cabling standards Quick question for you - click here
- Knowledge of industry standard test equipment (circuit, fiber /ethernet, light meters, OTDR testing, testing ethernet)
- Understanding of network device deployment
- Understanding of MEP (Mechanical, Electrical, and Plumbing) standards and operations
- Knowledge of AC/DC electrical theory and understanding how to test DC circuits
- Ability to effectively communicate in writing and verbally
- The ability to work flexible shift schedules and provide rotational on-call coverage as needed
- Excellent customer services skills
- Strong analytical skills
- Advanced skills in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
- Strong troubleshooting and root cause analysis skills
- Professional business communication and interpersonal skills
- Effective organizational skills and attention to detail
- A professional demeanor and proactive, self-motivated approach to your work
- The ability to work independently and also as part of a dynamic team
- Strong initiative and drive to succeed
- Proven multi-tasking skills and the ability to thrive in a fast-paced environment where priorities can change quickly
- A college degree or equivalent combination of technical training and/or hands-on experience.
- CompTIA A+ / Net + Certification
- Building Management System and Branch Circuit Monitoring experience
- Leadership experience
- Mission Critical Data Center Facility Maintenance
- Knowledge of Telcordia installation standards
- 2nd shift: Starts at 11 am or 12 pm and ends at 7:30 pm or 8:30 pm.
- 3rd shift: Starts at 8 pm or 9 pm and ends at 6:30 am or 7:30 am.
The Role
Reporting directly to the Remote Hands Manager, as a Technician II, you will assist all Digital Realty customers by providing “best in class” technical support. You will work with and support all customer demands including remote hands support, racking and stacking of network devices, cabling, cross connects, and power. Internally, you will work with the Deployment and Implementation team, the Command Center, Provisioning, Engineering, Operations, Project Management and other teams to ensure all installations meet delivery dates and create a positive customer experience. You will work in partnership with a team of about 13 other Technicians and we operate in a 24x7x365 environment. Quick question for you - click hereOn a day to day basis, you will spend the majority of your time racking and stacking network devices, cabling, terminating, testing, labeling and troubleshooting of copper and fiber optic home runs and cross-connects while responding to Technical Support Requests within the agreed Service Level Agreement time frame. You will also assist other members of the Operations Team ensuring 100% uptime to all customers.
More specifically, you will perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
- Equipment Rack and Stack
- Cable, terminate, and dress fiber or copper network cabling
- Assist customers with the diagnosis of hardware and software issues on their equipment
- Power cycling of customer equipment
- Perform cabinet/cage audits
- Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
- Testing and troubleshooting of copper and fiber optic circuits
- Perform migrations of equipment, power, or networking devices
- Shipping and receiving of packages
- Assist with security-related items (e.g. Access Control System, DVR and CCTV systems)
- Help Security administer badges for internal and external customers
- Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
- Provide timely customer and internal updates using a computer-based ticketing system
- Receive, log, and store internal packages
- Perform and document inventory verification/counts.
- Perform infrastructure builds including:
- Cages
- Cabinets
- Relay Racks
- Ladder Racking and Basket Tray
- Fiber Trough
- Perform DC power installations per Facility Engineering design specifications
- Monitor and report on Mechanical HVAC systems
- Monitor and report on Critical Power Systems
- Maintain overall Data Center cleanliness and appearance
- Work flexible shift schedules
- Provide rotational on-call coverage
- Report to the facility within a 1 hour average for emergency outage assistance
Why Digital Realty
Growth without limitsWe merged with DuPont Fabros Technology (DFT), effective in September 2017, accelerating our commitment to provide the most comprehensive set of data center solutions and expertise in the market. We now are able to support deployments ranging from single-cabinet colocation and interconnection to multi-megawatt to hyperscale. The combined company has an equity market cap of approximately $27 billion, and a total enterprise value of over $35 billion.
People-focused culture
We are a collaborative, people-focused group dedicated to quality and continuous improvement. When you join us, you receive our commitment to your continued development and support. We strive to promote a friendly, fun and open work environment, and our dedication to this is reflected in the tenure of our employees. People like it here and tend to stay.
Green standard for sustainability
We are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers and are also a Contributing Member of The Green Grid.
The "best of both worlds"
You'll find that working for our company may be a little bit different. We are small enough, with only 1400 employees across our global portfolio, that your hard work will be visible throughout the organization, yet our extensive offering of services and solutions and proven track record of growth; stability and industry-leading innovation give you the resources and tools you need to build a long-term career.
Excellent compensation
In addition to a competitive wage and the opportunity to earn some overtime, we offer a comprehensive benefits package that includes all you would expect, such as a variety of insurances, plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
Keys to Success
To excel in this role you will grasp the important role played by the equipment and infrastructure in this data center, and the critical role played by the data center in our customers' businesses. Billions and even trillions of dollars are transacted over the networks, cables and equipment we support. Downtime of even a few minutes can cost millions. Digital Realty has achieved five 9s (99.999%) uptime in each of the last several years, in no small part because of the dedication and passion of our Technicians.To be successful on this team you'll need to see this as much more than a job -- you'll need to see it as a mission. It should be clear by now that this is a hands-on role; you'll need a foundation of knowledge and we'll provide you with the training and support you need to succeed. In addition, to be an outstanding Technician II, you will:
- Achieve goals independently, but also know when to ask for help.
- Remain open to learning new things, including the Digital Realty way of doing business.
- Be willing to dig in to discover the cause of issues, and be creative in solving them.
- Demonstrate a strong sense of ownership and pride in your work.
- Bring a commitment to teamwork.
About Us
Globally delivering the Right Workload, in the Right Place, at the Right Value℠.Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.
Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers' needs. We can connect them to the cloud and their critical partners on an open platform that includes 156 data centers in 33 global markets on 4 continents.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Our Mission
To provide our customers with the trusted foundation for the digital world
Our Vision
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Our Values
Guide our decisions and actions every day -- above all else, we value customers, excellence, talent, teamwork and success.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.