Digital Realty Career Opportunities
Within the last 5 years, what role did the following play in your job:
End to end familiarity with ShoreTel and Avaya telephony solutions
Within the last 5 years, what role did the following play in your job:
Advanced networking knowledge, with emphasis on Cisco networking solutions
Within the last 5 years, what role did the following play in your job:
Microsoft Office 365 as it relates to Skype for Business for voice and collaboration
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Voice and Collaboration Engineer
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Influence & Impact Driving Global Telephony Solutions Across Widespread Network While Fast Tracking Your Career at Fast Growing IT Department

If you’ve come up through the ranks in the networking space and IT telephony, this is a high impact opportunity to drive telephony solutions ensuring that we have the appropriate carriers, bandwidth, traffic management, service and consistency across a widespread global environment. While the focus in on IT telephony, you will also manage other collaboration solutions, like video conferencing, Skype for business and integrating with WebEx. And we’ll look to you to infuse fresh ideas and insights as you develop new features or enhance existing systems and help push us to the next level through innovation and technology.

The challenge? On the heels of recent M&A (mergers and acquisitions) activity, we’re looking to integrate multiple telephony solutions into a consistent platform leveraging cost-based routing to reduce telephony costs.  

But out of challenges can emerge incredible new opportunities and this is an exciting time to join us for a variety of reasons: Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.
 

The Requirements

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for this opportunity, you will have:
  • Minimum 5 years of experience with ShoreTel and Avaya telephony solutions Quick question for you - click here
  • Advanced networking knowledge with emphasis on Cisco networking solutions Quick question for you - click here
  • Knowledge of Microsoft Office 365 as it relates to Skype for Business for voice and collaboration Quick question for you - click here
  • Experience with cost-based call routing
  • Knowledge of QOS, IPSLA, DMVPN, MPLS, SIP, PRI
  • Working Knowledge of Windows Administration and Active Directory
  • Previous experience with a global company understanding error investigation, troubleshooting, and root cause analysis
  • Self-directed, independent thinker who can take high level requirements and deliver to project plans
  • Multitasking prowess to handle multiple business priorities simultaneously and prioritize and complete work within stringent deadlines
  • Excellent interpersonal communication skills with the ability to support diverse stakeholders across a global footprint
  • A passion for improving processes and a commitment to customer satisfaction
 Preferred, but not required, is familiarity with: 
  • Tandberg video conferencing solution
  • WebEx and integration with audio conferencing services
  • SolarWinds monitoring platform
  • Microsoft Teams, Sharepoint

The Role

This is an individual contributor role reporting directly to the Senior Manager, IT Service Operations. Our IT team is split into: 1) Server and 2) Network teams and you’ll join our Network team. At a high level, you'll spend about 45% of your time on project-based work, such as integrating Skype or WebEx with IT telephony; another 25% with day-to-day administrative work and fixing problems; and the remaining 30% with project management duties managing 3rd party vendors.

Specifically, your responsibilities would be to:
  • Work with stakeholders to gather requirements and develop an implementation plan
  • Drive design and implementation of telephony, video conferencing, and other collaboration solutions
  • Partner with network team to ensure optimal network configurations for telephony and collaboration
  • Provide Tier 3 / SME and on-call support for telephony, video conferencing, and other collaboration solutions
  • Provide escalation point for resolving complex problems requiring advanced skills and research capability
  • Schedule and implement regular patches and upgrades per established process which includes working in coordination with operations, corporate services and information security teams
  • Maintain vendor relationships and ensure compliance with licensing agreements
  • Provide support knowledge sharing, authoring, and maintenance of system run books and documentation
 
 

What's in It for You

Influence & impact within world-class global tech environment: We operate 205 (and growing) data centers serving more than 32 global markets in 11 countries on 4 continents. You'll work on telephony solutions that will touch every part of our global organization as you impact our bottom line and influence our success.

Career options: We place a strong emphasis on helping people grow and are committed to promoting from within whenever possible. Success in this role could set you up to pursue a variety of career paths within our organization, particularly as we grow.

Growth without limits: We merged with DuPont Fabros Technology (DFT), effective in September 2017, accelerating our commitment to provide the most comprehensive set of data center solutions and expertise in the market. We now are able to support deployments ranging from single-cabinet colocation and interconnection to multi-megawatt to hyperscale. The combined company has an equity market cap of approximately $27 billion, and a total enterprise value of over $35 billion.

People-focused culture: We are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.

Green standard for sustainability: At Digital Realty we are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers, as well as, adopting and building to LEED and BREEAM certification requirements. We are also a Contributing Member of The Green Grid.

Excellent compensation: In addition to a competitive salary and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
 
 

Keys to Success

This role requires a sophisticated fusion of technical horsepower--to position yourself as an IT telephony subject matter expert--coupled with interpersonal finesse--to support customers and vendors in a global environment, building bridges with tact and grace, and adjusting your communication style to overcome cultural and language barriers. Additional facets of success are to:
  • Create momentum for your projects by engaging all the key contributors and keeping them on-task with their deliverables; you’ll communicate and coordinate effectively with both technical and non-technical people.
  • Apply critical systems thinking in your implementations and anticipate and prevent problems before they occur; you’ll identify alternatives and design telephony/collaboration solutions being an actively engaged participant throughout the process.
  • Showcase flexibility in your schedule; our IT equipment sustains a 24/7 production environment and you’ll maintain sensitivity to our needs and be prepared to be on-call during evenings and weekends as needed.
  • Maintain self-initiative to see what needs to be done and doing it without being told; you’ll also keep a pulse on emerging technologies in telephony and collaboration, not needing a permission slip to infuse fresh ideas and best practices to help us maintain our leading edge.

About Us

Globally delivering the Right Workload, in the Right Place, at the Right Value℠.

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.

Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers' needs. We can connect them to the cloud and their critical partners on an open platform that includes 156 data centers in 33 global markets on 4 continents.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Our Mission
To provide our customers with the trusted foundation for the digital world

Our Vision
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

Our Values
Guide our decisions and actions every day -- above all else, we value customers, excellence, talent, teamwork and success.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Influence & Impact Driving Global Telephony Solutions Across Widespread Network While Fast Tracking Your Career at Fast Growing IT Department

If you’ve come up through the ranks in the networking space and IT telephony, this is a high impact opportunity to drive telephony solutions ensuring that we have the appropriate carriers, bandwidth, traffic management, service and consistency across a widespread global environment. While the focus in on IT telephony, you will also manage other collaboration solutions, like video conferencing, Skype for business and integrating with WebEx. And we’ll look to you to infuse fresh ideas and insights as you develop new features or enhance existing systems and help push us to the next level through innovation and technology.

The challenge? On the heels of recent M&A (mergers and acquisitions) activity, we’re looking to integrate multiple telephony solutions into a consistent platform leveraging cost-based routing to reduce telephony costs.  

But out of challenges can emerge incredible new opportunities and this is an exciting time to join us for a variety of reasons: Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.
 

The Requirements

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for this opportunity, you will have:
  • Minimum 5 years of experience with ShoreTel and Avaya telephony solutions Quick question for you - click here
  • Advanced networking knowledge with emphasis on Cisco networking solutions Quick question for you - click here
  • Knowledge of Microsoft Office 365 as it relates to Skype for Business for voice and collaboration Quick question for you - click here
  • Experience with cost-based call routing
  • Knowledge of QOS, IPSLA, DMVPN, MPLS, SIP, PRI
  • Working Knowledge of Windows Administration and Active Directory
  • Previous experience with a global company understanding error investigation, troubleshooting, and root cause analysis
  • Self-directed, independent thinker who can take high level requirements and deliver to project plans
  • Multitasking prowess to handle multiple business priorities simultaneously and prioritize and complete work within stringent deadlines
  • Excellent interpersonal communication skills with the ability to support diverse stakeholders across a global footprint
  • A passion for improving processes and a commitment to customer satisfaction
 Preferred, but not required, is familiarity with: 
  • Tandberg video conferencing solution
  • WebEx and integration with audio conferencing services
  • SolarWinds monitoring platform
  • Microsoft Teams, Sharepoint

The Role

This is an individual contributor role reporting directly to the Senior Manager, IT Service Operations. Our IT team is split into: 1) Server and 2) Network teams and you’ll join our Network team. At a high level, you'll spend about 45% of your time on project-based work, such as integrating Skype or WebEx with IT telephony; another 25% with day-to-day administrative work and fixing problems; and the remaining 30% with project management duties managing 3rd party vendors.

Specifically, your responsibilities would be to:
  • Work with stakeholders to gather requirements and develop an implementation plan
  • Drive design and implementation of telephony, video conferencing, and other collaboration solutions
  • Partner with network team to ensure optimal network configurations for telephony and collaboration
  • Provide Tier 3 / SME and on-call support for telephony, video conferencing, and other collaboration solutions
  • Provide escalation point for resolving complex problems requiring advanced skills and research capability
  • Schedule and implement regular patches and upgrades per established process which includes working in coordination with operations, corporate services and information security teams
  • Maintain vendor relationships and ensure compliance with licensing agreements
  • Provide support knowledge sharing, authoring, and maintenance of system run books and documentation
 
 

What's in It for You

Influence & impact within world-class global tech environment: We operate 205 (and growing) data centers serving more than 32 global markets in 11 countries on 4 continents. You'll work on telephony solutions that will touch every part of our global organization as you impact our bottom line and influence our success.

Career options: We place a strong emphasis on helping people grow and are committed to promoting from within whenever possible. Success in this role could set you up to pursue a variety of career paths within our organization, particularly as we grow.

Growth without limits: We merged with DuPont Fabros Technology (DFT), effective in September 2017, accelerating our commitment to provide the most comprehensive set of data center solutions and expertise in the market. We now are able to support deployments ranging from single-cabinet colocation and interconnection to multi-megawatt to hyperscale. The combined company has an equity market cap of approximately $27 billion, and a total enterprise value of over $35 billion.

People-focused culture: We are a collaborative, people-focused company dedicated to quality and continuous improvement. When you become a member of our team, you receive our commitment to your continued development and support.

Green standard for sustainability: At Digital Realty we are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers, as well as, adopting and building to LEED and BREEAM certification requirements. We are also a Contributing Member of The Green Grid.

Excellent compensation: In addition to a competitive salary and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
 
 

Keys to Success

This role requires a sophisticated fusion of technical horsepower--to position yourself as an IT telephony subject matter expert--coupled with interpersonal finesse--to support customers and vendors in a global environment, building bridges with tact and grace, and adjusting your communication style to overcome cultural and language barriers. Additional facets of success are to:
  • Create momentum for your projects by engaging all the key contributors and keeping them on-task with their deliverables; you’ll communicate and coordinate effectively with both technical and non-technical people.
  • Apply critical systems thinking in your implementations and anticipate and prevent problems before they occur; you’ll identify alternatives and design telephony/collaboration solutions being an actively engaged participant throughout the process.
  • Showcase flexibility in your schedule; our IT equipment sustains a 24/7 production environment and you’ll maintain sensitivity to our needs and be prepared to be on-call during evenings and weekends as needed.
  • Maintain self-initiative to see what needs to be done and doing it without being told; you’ll also keep a pulse on emerging technologies in telephony and collaboration, not needing a permission slip to infuse fresh ideas and best practices to help us maintain our leading edge.

About Us

Globally delivering the Right Workload, in the Right Place, at the Right Value℠.

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 600 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include domestic and international companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.

Digital Realty is uniquely positioned to provide a complete range of data center solutions on a global scale that best fit our customers' needs. We can connect them to the cloud and their critical partners on an open platform that includes 156 data centers in 33 global markets on 4 continents.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Our Mission
To provide our customers with the trusted foundation for the digital world

Our Vision
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

Our Values
Guide our decisions and actions every day -- above all else, we value customers, excellence, talent, teamwork and success.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at wlinden@engage2excel.com.
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