Make an Impact as You Take Business Analytics to the Next Level

Leverage Our Newly Built Data Warehouse to Answer Questions, Build Stories, and Inform Decisions

If you are a motivated professional who complements your experience as a business analyst with expertise working with BI tools and databases, and the skill to effectively translate data into usable knowledge that will inform business and operations decision making, the role of Senior Business Intelligence Analyst offers you some compelling advantages. Consider:

• This is an exciting time to join us -- we've spent the last two years building a data warehouse and are now looking for a skilled analyst who can take the raw materials and put the pieces together to answer critical questions and inform business and operational strategy. The right candidate will unlock the full value of the data we have.
• You will enjoy wide exposure and visibility as you work with internal stakeholders and our offshore teams (APAC and EMEA). You'll have the opportunity to be creative and entrepreneurial -- no two days will be exactly the same.
• Not only will you have project and ad hoc reporting responsibilities, but you will also pursue "light bulb" moments as you leverage your analytical curiosity to find patterns and trends, generate interesting "I wonder why" questions and uncover information that will help move the business forward.
• You can highlight your skills and ability to take on additional responsibilities and/or advance your career in our global organization. In fact, this role is open due to a promotion.
• Enjoy the supportive atmosphere of a strong team as well as the stability and resources of a thriving, rapidly growing global corporation.

You will be the second member of our U.S.-based BI team. This role can be performed by a fully remote candidate or one who prefers to work in a hybrid role, splitting his/her time between a home office and one of our data centers around the U.S.  Quick question for you - click here

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Senior Business Intelligence Analyst opportunity, you will have:

• Bachelor's degree in Business, Statistics, Accounting or a related field  Quick question for you - click here
• 5-7 years of business analysis experience in an enterprise organization, with experience collaborating with Finance and Operations functions to lead initiatives. We may also consider candidates with less experience and expertise in BI tools, particularly Oracle Analytics (highly preferred), Power BI and/or Tableau or similar programs  Quick question for you - click here
• Ability to understand business requirements and translate to database, dashboard and/or data-driven solution using business intelligence tools such as Oracle Analytics, Tableau and Power BI.
• Experience with Oracle Analytics, Power BI, Tableau, to simplify and visualize raw data   to support strategic decision making and manage ongoing global operations  Quick question for you - click here
• Strong proficiency in Excel including the ability to build models to solve business problems; Microsoft Access and PowerPoint skills and experience
• Proficiency in advanced statistical analysis like correlation and regression
• Experience in infographics and developing presentations for executive-level review

Reporting to the Vice President of Portfolio Operations, as Senior Business Intelligence (BI) Analyst, you will be responsible for the overall collection, analysis and management of operational and financial data to drive performance reporting against defined performance benchmarks. You will work directly with senior management to analyze performance data to drive business and operational strategies, as well as identify trends to forecast projected operational and financial performance results. Additionally, you will drive ad hoc projects to collect, analyze and summarize financial and operational data to support business and operational strategies and planning.

This is a hands-on, often collaborative role where you will gather and organize data, pull it into systems, sometimes working with the offshore development team to build tools and dashboards, then analyze and present your findings to audiences from the site level to the leadership team.  Quick question for you - click here

Strong Training and Development
This is a complex role and we understand there will be a learning curve as you learn our business and systems. We'll provide the training you need to succeed, but you should be ready to jump in learn on the fly, and always remain open to advancing your skills and knowledge. 

Career Options
Success in this position could set you up to pursue advancement within Operations or along other paths. At Digital Realty, we are committed to helping our people grow professionally and to hiring from within whenever possible.

Growth Without Limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Global Reach
Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.

Excellent Compensation
In addition to competitive compensation, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.

More about the Requirements
In addition to the qualifications described under The Requirements tab, we value the following core competencies and characteristics:

• Experience bridging operational and financial analysis
• Excellent written and oral communications skills
• Training in business processes and principles
• A team player mentality and strong learning acumen
• The ability to work in a fast-paced environment, maintaining a strong sense of urgency and turning in quality work under strict time constraints
• Flexibility and the desire to go above and beyond what is required

More about the Role
In addition to the responsibilities described under The Role tab, as part of your specific responsibilities, you will:

• Be responsible for developing periodic performance reports by collecting, analyzing and summarizing data in areas such as:
  • Operating and maintenance costs
  • Capital improvements
  • Workload and headcount utilization; overtime
  • Energy efficiency and usage
  • System reliability and incidents
  • Inventory management
  • Vendor contracts
  • Other metrics as assigned or discovered
• Develop operational performance indicators (KPIs) and dashboards summarizing performance vs. benchmarks
• Develop standardized business reporting processes in partnership with Operations, Accounting and Asset Management
• Manage and analyze property performance audit scores and work across functions to create performance benchmarks
• Partner with engineering personnel to summarize incident statistics, including incident frequencies, root cause and mean time between incidents/repairs
• Collect and summarize customer service data, including requests type, response times and customer satisfaction
• Work with energy management personnel to report energy efficiency (PUE), energy spend and conservation savings and capacity vs. consumption trends
• Monitor, analyze and address potential operational and risk areas for the company based on data analysis
• Leverage existing asset databases to analyze and produce inventory forecast requirements
• Analyze and prepare vendor contract spend and savings achieved following portfolio bid programs
• Partner with the Enterprise Technology Services team to develop, design and implement systems to support business reporting and statistics requirements
• Be responsible for establishing partnerships and fostering productive working relationships with other business units in the organization to understand business needs, drivers and constraints
• Effectively manage external stakeholders and resources to execute deliverables accurately and on time
• Align team deliverables with management and business needs and proactively evaluate and execute analysis

About your Success
To excel in this role you will be a problem solver who can discern what information will be valuable to your audience, such as a data center manager. You'll think from their point of view -- what knowledge would be helpful -- and with that objective in mind, decide on the best tool (i.e., report-based data or dashboard-driven data). You may answer queries by site, look at data points across the country, by product, team, down to the individual team member, etc.
 
Communication skills will be essential. You'll need to be able to work effectively with individuals at all levels of the organization and at different locations. Collaboration is key here, so you'll call on your organizational agility to successfully coordinate with different stakeholders and departments across multiple time zones in the U.S. and abroad. Additionally, you'll need to be able to manage multiple projects, identify priorities and exercise good judgment. We're looking for a skilled and highly motivated individual who can research, compile, analyze, report and present findings in a clear and concise way.

To fit in well with the team, you should be able to thrive in a fast-moving, sometimes stressful environment and maintain an easy-going manner and sense of humor, even as you undertake your responsibilities with a sense of urgency.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.