Make an Impact in an Important Collection Role Offering Strong Training, Work/Life Balance, Flexibility and More

If you combine experience in high volume corporate collections with strong communication, prioritization and multitasking skills, the role of Collections Specialist with Digital Realty offers you some compelling opportunities. You will:

• Join us alongside other new Collections Specialists. Our New York office is being shifted to Dallas. Some of the staff is transferring but we're also bringing in fresh talent.
• Play an important role on the Corporate Collections team. You'll have the autonomy to make an impact along with strong support when you need it.
• We've been growing rapidly, both organically and through acquisitions. In our dynamic environment, there are problems to solve, plenty to learn and ample opportunities to evolve your skills.
• Enjoy a good work/life balance, including some flexibility. Currently, we're working 100% virtually but will return to our newly remodeled Dallas corporate offices in 2022. Though no solid plan is yet in place, this could become a hybrid role with a mix of in-office and remote hours.  Quick question for you - click here
• Learn about the data center industry, if it's new to you. Ours is a growing, global business at the intersection of high tech and real estate. You'll not only understand the financial side, but also the operational side. 

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Collections Specialist opportunity, you will have:

• 2-5 years high-volume corporate collections experience  Quick question for you - click here
• Knowledge of accounts receivable and collections procedures
• Commitment to excellent customer service
• A strong goal orientation with the ability to prioritize and efficiently manage multiple responsibilities
• Exceptional communication, attention to detail, problem-solving, and analytical skills
• Strong computer skills including proficiency in Adobe Acrobat and Microsoft Office Suite, with advanced proficiency and experience with Excel (e.g., accounting formulas, pivot table, VLOOKUP, etc.); experience with Oracle (preferred), SAP Business One or similar
• High school diploma or GED equivalent; a college degree or college coursework preferred  

Typically, you'll work a standard Monday-Friday day shift from 8 AM to 5 PM with the flexibility to do some evening work as needed.

Reporting to the Lead Supervisor, as Collections Specialist, you will be responsible for collection calls and correspondence in a fast-paced, goal-oriented collections department. You will provide customer service regarding collection issues, process customer refunds, process and review account adjustments, and resolve client discrepancies and short payments. You will work an assigned customer base - approximately 500 colocation customers - and be responsible for monitoring and keeping the accounts current through customer calls, account adjustments, small balance write off, customer reconciliations and processing credit notes. Quick question for you - click here Specifically, you will be accountable for:

• Reducing delinquency for assigned accounts
• Doing weekly and monthly ledger reconciliations, aging review and reporting to supervisor
• Enlisting the efforts of various internal groups to accelerate the collection process
• Communicating with and effectively following up with customers regarding their accounts daily
• Establishing and maintaining effective and cooperative working relationships with customers, asset managers and property operation teams

Strong Training and Development
The Collections team has a great mix of new to seasoned talent and includes trainers who have been with us for over a decade. We'll ensure you have the strong training needed to learn our process and excel in the role. Training will be a mix of virtual learning with the New York team and onsite in Dallas. 

Career Options
Success in this position could set you up to pursue advancement within Collections or along other paths, such as stepping up to a Lead role or moving into Billing, Cash Applications, Accounting, etc. You could also grow by taking on additional responsibilities such as special projects. At Digital Realty, we are committed to helping our people grow professionally and to hiring from within whenever possible.

Growth Without Limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Global Reach
Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.

Excellent Compensation
In addition to competitive compensation and a bonus opportunity, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.

More About the Requirements
The following competencies and characteristics are just as important as the qualifications described under The Requirements tab:

• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
• Experience in a real estate environment is preferred but not required

More About the Role
In addition to the responsibilities described under The Role tab, as part of your specific tasks, you will:

• Be responsible for making a high volume of phone calls to assigned delinquent customers
• Provide monthly delinquency notifications to Real Estate Management teams
• Process monthly credit memos and gather appropriate documentation and approvals
• Reconcile customer disputes as they pertain to the payment of outstanding balances due
• Provide excellent and considerate customer service to external and internal customers
• Participate in team planning meetings
• Meet defined department goals and activity metrics
• Perform other assigned tasks and duties necessary to support the accounts receivable department

Collection's workflow is split by account types -- colocation (smaller) and scale (large) customers. You will work with 4 other Collection Specialists on the colocation side in Dallas but also work with 5-6 billers and cash application people seated in Los Angeles and supporting scale customers.

About Your Success
This is a busy role. Call volume will be steady and you'll need to be able to maintain a positive, solution-oriented approach and customer focus, even through challenging calls. Those who excel here tend to think outside the box and go beyond the minimum. They volunteer to help, support peers, enjoy learning new things and seek out learning opportunities. In addition, to be an outstanding Collections Specialist, you will:

• Remain customer-focused and professional, but also assertive as needed
• Bring a strong goal orientation and take pride in meeting and exceeding your goals
• Achieve goals independently but also contribute as a team player
• Remain open to coaching and take a proactive approach to improving your skills
• Keep an eye out for ways to improve processes and effectiveness

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.