If you combine your technical knowledge with a strong customer service mindset, this position offers you some great opportunities. You will:

• Join the hand-picked team starting up a new data centre that is one of Canada's most advanced. We opened three years ago and we're growing fast.
• Build out your résumé in a broad role that includes racking and stacking, installing fibre and copper cross-connects, and much more. Quick question for you - click here
• Support major-name customers in multiple industries, including finance, cloud, healthcare, gaming and others.
• Build a progressive career home at one of the world's largest providers of full-service data centre solutions.
• Earn a competitive wage, bonus potential and comprehensive benefits.

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data centre campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data centre expertise. The new Digital Realty combines unparalleled data centre services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.

Pictured: Boasting Digital Realty’s newest design, 1 Century Place offers the best in flexibility and performance, delivering top efficiency and reliability to Toronto’s thriving business community.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Data Center Technician II - Remote Hands opportunity, you will have:

• 3+ years of technical experience in a data centre or telecom environment. Quick question for you - click here
• Exceptional customer-facing skills and the ability to deliver on high customer expectations.
• Experience working with carriers.
• An understanding of telecom structured cabling standards (fibre, copper, DS3, T1, RJ45, Cat5/Cat6, etc.).
• An understanding of network device deployment.
• The ability to use industry standard test equipment.
• Troubleshooting and root cause analysis skills.
• A strong work ethic.
• A commitment to quality and the motivation and ability to work well in a team environment.
• Professional business communication and interpersonal skills.
• The ability to communicate written and verbally.

Preferred but not required:

• General knowledge of AC/DC electrical theory.
• An understanding of building management systems (BMS) and branch circuit monitoring systems (BCMS).
• Effective organizational skills and attention to detail.
• Leadership experience.
• Knowledge of Telcordia installation standards.
• Strong analytical skills.
• Advanced skills in MS Office applications (Access, PowerPoint, Word, Outlook, Explorer) and/or equivalents.

You will start out on the day shift, but we'll also look to you to be flexible as the team and DC grow. You'll also participate in an on-call rotation.

You will join a team that will include four other Technicians, and assist all Digital Realty customers by providing "best in class" customer and technical support. This will include working with and supporting all customer demands, such as racking and stacking of equipment, cabling, cross connects, etc. Your primary responsibility will be responding to customer requests within the service level agreement time frame.

Internally, you may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. You also will assist other members of the Operations Team, ensuring 100% uptime to all customers.

Some projects will last a few days while others may be completed in a couple of hours. More specifically, you will:

• Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to, the following services:
  • Equipment rack and stack.
  • Cable, terminate, and dress fiber or copper network cabling. Quick question for you - click here
  • Assist customers with the diagnosis of hardware and software issues on their equipment.
  • Power cycling of customer equipment.
  • Blade/card, memory, hard drive, and transceiver installations or removal.
  • Testing and troubleshooting of copper and fiber optic circuits. 
• Perform cabinet/cage audits.
• Perform migrations of equipment, power, or networking devices.
• Ship and receive packages.
• Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections.
• Use power and hand tools (screwdrivers, drills, wire strippers, punch down tools, etc.).
• Provide timely customer and internal updates using a computer based ticketing system.
• Perform and document inventory verification/counts.
• Adhere to standard operating procedures.
• Assist to maintain overall data centre cleanliness and appearance.
• Report to the facility within a 1 hour average for emergency assistance as needed.
• Be flexible about performing other tasks as required.

Professional development
You will gain exposure to many different areas of the data centre, including areas that may be new to you. In addition, we are committed to helping our people grow professionally, including providing training opportunities. This is a highly dynamic DC and no two days will be the same.

State-of-the-art equipment
We are committed to staying on the cutting-edge of our industry. As such, you will be exposed to and work with top technology, keeping your skills polished and current.

Career options
While you could be challenged in this role for years to come, if you're driven to further advance your career, success in this position could set you up for a Technician II role. In time, you could work up to a leadership position. Your career opportunities will be determined by your talent, goals and success in your role.

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally.

Excellent compensation
In addition to a competitive wage and discretionary bonus program, we offer a comprehensive benefits package.

Video: Digital Realty's PlatformDIGITAL™ is purpose-built to enable the ever-changing data, control and networking demands of global enterprises.

Your technical knowledge will be essential, but just as important will be teamwork skills. Our customers hold us to high expectations, the environment is time-sensitive, and the pressure can be high. By working well together, we can all succeed and thrive. To be successful on this team you'll need to see this as much more than a job -- you'll need to see it as a mission.

You will need to grasp the important role played by the equipment and infrastructure in this data centre, and the critical role played by the data centre in our customers' businesses. Billions and even trillions of dollars are transacted over the networks we support. Downtime of even a few minutes can cost millions. Digital Realty has achieved five 9s (99.999%) uptime in each of the last nine years, in no small part because of the dedication and passion of our technicians.

In addition, to be an outstanding Data Center Technician II, you will:

• Achieve goals independently, but also know when to ask for help.
• Remain open to learning new things, including the Digital Realty way of doing business.
• Be willing to dig in to discover the cause of issues, and be creative in solving them.
• Demonstrate a strong sense of ownership and pride in your work.