If you complement your property management experience with strong customer-facing skills and an analytical mindset, this position offers you some very compelling opportunities. You will:

• Make your mark in a visible role as you support our data centre at 1 Century Place in Vaughn, a key link connecting Toronto and Canada to our global network.
• Expand your skills in a broad position that includes managing financials, leading staff, helping oversee operations and more. Quick question for you - click here
• Lead a team within a dynamic and supportive management structure.
• Join an exciting industry, interact with some high profile clients, and build a progressive career home. 
• Showcase your potential to take on additional responsibilities and advance within our growing organization, including overseeing additional data centre locations.

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data centre campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data centre expertise. The new Digital Realty combines unparalleled data centre services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.

Pictured: Just outside Toronto, 1 Century Place spans over 66,000 square metres (711,000 square feet) with a critical power capacity of up to 54MW. Boasting Digital Realty’s newest design, the Toronto data centre offers the best in flexibility and performance.

To be a good fit for the Commercial Real Estate / Property Manager opportunity, you will have:

• A bachelor's degree or comparable experience.
• 4 to 7 years of related experience in commercial real estate / property management. Data centre experience is a strong plus.
• Strong customer engagement skills, a service-oriented attitude and the ability to "think on your feet."
• A strong understanding of budgets, financial terms and principles (i.e. cash vs. accruals process), including:
  • The ability to analyze and conduct complex financial and business decisions.
  • Experience with common area maintenance (CAM) reconciliation. Quick question for you - click here
  Basic knowledge and understanding of common terms and components related to HVAC and electrical infrastructure.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Experience with property management software, preferably Yardi.

Just as important will be the following competencies and characteristics:

• Strong leadership skills, including the ability to coach and mentor others.
• A strong sense of urgency to complete tasks for both tenants and internal departments.
• Strong organizational skills and a detail orientation.
• The ability to work in a fast-paced, high-volume environment.
• Exceptional communication skills, both written and verbal.
• Great customer service ability, with a service-driven mindset and excellent skill with tenant relations, with the ability to effectively resolve situations or complaints from customers, employees, or management.
• Problem-solving skills, a resourceful nature, and the willingness to seek solutions and information.

For the most part, you will work typical business hours, Monday through Friday. At the same time, we'll look to you to be flexible about working overtime on occasion. You'll also need to be willing and able to respond outside of normal business hours, 24/7, by phone or email if needed.

Currently, the team is working remotely and we are working on finalizing our back-to-work policies. Once we come back to the office, you'll be based on Vaughn location, but you also will need to travel to the other data centre in Markham. You may need to travel to Chicago or Northern Virginia for initial training, assuming it is safe to do so. That means you'll need a valid passport.

Reporting to the Senior Real Estate Manager, Portfolio Operations, Northeast, you will partner with a Data Centre Manager who oversees all infrastructural operations. It is vital that you develop a close collaboration with the DC Manager. You'll provide direction to a Real Estate Assistant, Property Assistant and Facility Assistant. In addition, you'll have support from shared services work groups in areas such as accounts payable and receivable.

Overall you'll be responsible for all financial aspects and the overall management and maintenance of buildings on the Vaughn campus. You'll manage accruals, oversee budgets, and put together report packages as you also review and approve purchase / work orders to ensure compliance with the budget. In addition, you'll oversee third-party security employees. Also under your purview will be custodial services, exterior and interior maintenance and repair, etc.

More specifically, you will:

• Oversee and be responsible for the planning, budgeting and control of operating and capital expenditures. Quick question for you - click here
• Manage the preparation of multi-million dollar annual budgets, forecasts, quarterly reports, and variance reports.
• Support the accounts receivable and accounts payable processes, including preparing common area expense estimates, true-ups, reconciliations and all related documentation. You'll also ensure compliance with lease terms.
• Oversee the compliance of all customer lease agreements to ensure all obligations of the Landlord and Customer are being met.
• Respond to customer requests and needs and coordinate with the Portfolio Operations and Technical Operation Teams to solve the issues.
• Maintain a strong relationship with customers.
• Oversee the selection and performance of vendor services, including preparation of request for proposals and service agreements; monitor vendor performance to ensure compliance and standards established in the service agreement are being met; supervise scheduling and facilitating maintenance with vendors and customers.
• Perform property inspections on a regular basis; make recommendations to maintain/enhance the asset.
• Maintain a strong relationship with the Asset Manager and Technical Operations Team for the portfolios to ensure that all corporate objectives are being met.
• Supervise and manage your team members to ensure exceptional performance is being achieved.
• Set and attain performance goals.
• Hold the responsibility for the development, coaching, and counseling of the team members.

Ownership and impact
You will play an integral part in managing the operational and financial aspects of several important properties, giving you great exposure and visibility. You will work with and learn from talented leaders and join a team that works well together.

Professional development
We place a strong emphasis on helping people grow, and are committed to promoting from within whenever possible. Success in this role could set you up to pursue a variety of career paths within our organization.

Global reach
Digital Realty is in 20 countries on 6 continents, and provides interconnected ecosystems for 700+ network and content providers, 600+ cloud and IT providers, and 800+ enterprises. It is always on, including 24/7 support 365 days a year, delivering 99.999% uptime.

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally.

Excellent compensation
In addition to a competitive salary and discretionary bonus potential, we offer a comprehensive benefits package that includes all you'd expect such as insurances, multiple flexible spending accounts, and a 401(k) plan, along with some nice surprises, such as a low employee contribution on health insurance, a generous match for the 401(k), a pet insurance offering and more.

Video: PlatformDIGITAL™ is a global data centre platform from Digital Realty that enables clients to host their critical infrastructure and interconnect to digital ecosystems across the world.

To excel here you will be a motivated go-getter with a proactive approach to getting up to speed quickly. Ours is a fast-paced environment and we're looking for a professional who takes pride in their ability to handle pressure, multi-task and remain flexible and adaptable as priorities change. As the face of Digital Toronto to our customers, you should be highly customer service oriented and also able to manage expectations.

While you don't need an engineering background, you should bring enough technical knowledge to know when to ask questions and when to push back. The largest portion of the budget you'll manage is dedicated to infrastructure operations, so the more you learn, the better. You also should bring a strong sense of ownership and accountability.

Analytical skills will be essential, but it won't be enough simply to report the numbers. You should be motivated to dig into those numbers, interpret the data, and leverage those insights in enhancing and growing the business. The role requires a strong detail orientation, and the dynamic environment requires the ability to grasp the big picture and how the details fit into it.