Own a 3rd Shift Remote Hands Role & Support Big-Name Customers at a Premier New York Data Center

Build a Progressive Career at a Growing Industry Leader

If you combine proven technical knowledge with a strong customer service mindset, this 3rd shift, remote hands role is a unique opportunity to join an outstanding team at a state-of-the-art, New York City data center location at one of the largest providers of full-service data center solutions in the world. Additionally, as Data Center Technician II, you will:

• Play an essential role on a growing team of skilled technicians providing remote hands service, including installations, troubleshooting, testing and more. 
• Continue to build your skillset across a variety of activities, including installing cross-connects of various types of circuits, rack and stack of network devices, and much more. 
• Enjoy proactive professional development opportunities; we'll help you fill in any gaps -- maybe you are new to data centers -- through formal and informal training and strong mentorship.
• Showcase your potential to take on additional responsibilities and pursue advancement. As we expand, we're looking for professionals with the bandwidth to grow with us.
• Earn a competitive wage (including annual bonus and merit increases, as well as potential overtime) along with comprehensive benefits.

You will work the Wednesday-Saturday night shift (8:00 or 9:00 PM to 6:30 or 7:30 AM).  Quick question for you - click here

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Data Center Technician II opportunity, you will have:

• 3+ years of technical experience in a data center or telecom environment
• A solid understanding of telecom structured cabling standards (fiber, copper, DS3, T1, RJ45, Cat5/Cat6, etc.)
• A solid understanding of network device deployment
• A solid understanding and ability to use industry-standard test equipment (light source, light meters, OFI, fluke power meters and OTDR test sets)
• Solid troubleshooting of fiber and ethernet circuits as well as root cause analysis skills
• Solid computer skills including Microsoft Office applications or similar
• Strong customer-facing skills; the ability to work effectively with carriers and your peers
• A strong work ethic including reliability, timeliness and pride in your work
• A commitment to quality and the ability to work well in a team environment
• Professional business and written and verbal communication and interpersonal skills
• Effective organizational skills and attention to detail

Preferred but not required:

• General knowledge of AC/DC electrical theory
• Leadership experience
• Knowledge of Telcordia installation standards
• Mission-critical data center facility maintenance experience

This is a 3rd shift role, but you will train on 1st shift for up to two weeks. 

You will join a team that includes three other 3rd shift technicians covering nights 7/365. There are two technicians on each shift. 

As Data Center Technician II, you will assist all Digital Realty customers by providing “best in class” technical support. You will work with and support all customer demands including remote hands support, racking and stacking of network devices, cabling, cross-connects, and power.

Internally, you will work with the Deployment and Implementation team, the Command Center, Provisioning and Project Management to ensure all installations meet delivery dates and create a positive customer experience. You will be primarily responsible for racking and stacking network devices, cabling, terminating, testing, labeling and troubleshooting of copper and fiber optic circuits and cross-connects while responding to technical support requests within the agreed Service Level Agreement time frame. As Data Center Technician II, you will also assist other members of Operations, ensuring 100% uptime to all customers.

Some projects will last a few days while others may be completed in a couple of hours. More specifically, you will:

• Perform remote hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to, the following services:
  • Equipment rack and stack.  Quick question for you - click here
  • Cable, terminate and dress fiber or copper network cabling. 
  • Assist customers with the diagnosis of hardware and software issues on their equipment.
  • Power cycling of customer equipment.
  • Blade/card, memory, hard drive, and transceiver installations or removal.
  • Testing and troubleshooting of copper and fiber optic circuits. 
• Perform cabinet/cage audits.
• Perform migrations of equipment, power, or networking devices.
• Ship and receive packages.
• Receive, install, and test customer and internal cross-connects of copper and fiber optic interconnections.
• Use power and hand tools ( source & light meters, OTDR test sets, screwdrivers, drills, wire strippers, lacing tool, punch down tools, etc.).
• Provide timely customer and internal updates using a computer-based ticketing system (Insite, FNT & Salesforce).
• Perform and document inventory verification/counts.
• Adhere to standard operating procedures.
• Perform infrastructure builds including:
  • Cages
  • Cabinets
  • Relay Racks
  • Ladder Racking and Basket Tray
  • Fiber Trough
• Monitor and report on Mechanical HVAC systems
• Monitor and report on Critical Power Systems
• Be flexible about performing other tasks as required.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Professional development
You will gain exposure to many different areas of the data center, including areas that may be new to you. In addition, we are committed to helping our people grow professionally, including providing training opportunities. This is a highly dynamic DC and no two days will be the same.

State-of-the-art equipment
We are committed to staying on the cutting-edge of our industry. As such, you will be exposed to and work with top technology, keeping your skills polished and current.

Career options
While you could be challenged in this role for years to come, if you're driven to further advance your career, success in this position could set you up for a Data Center Technician III role. In time, you could work up to a leadership position. Your career opportunities will be determined by your talent, goals and success in your role.

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally.

Excellent compensation
In addition to a competitive wage and discretionary bonus program, we offer a comprehensive benefits package.

Video: Digital Realty's PlatformDIGITAL™ is purpose-built to enable the ever-changing data, control and networking demands of global enterprises.

Your technical knowledge will be essential, but just as important will be teamwork skills. Our customers hold us to high expectations, the environment is time-sensitive, and the pressure can be high. By working well together, we can all succeed and thrive. To be successful on this team you'll need to see this as much more than a job -- you'll need to see it as a mission.

You will need to grasp the important role played by the equipment and infrastructure in this data center, and the critical role played by the data center in our customers' businesses. Billions and even trillions of dollars are transacted over the networks we support. Downtime of even a few minutes can cost millions. Digital Realty has achieved five 9s (99.999%) uptime in each of the last nine years, in no small part because of the dedication and passion of our technicians.

In addition, to be an outstanding Data Center Technician II, you will:

• Achieve goals independently, but also know when to ask for help.
• Remain open to learning new things, including the Digital Realty way of doing business.
• Be willing to dig in to discover the cause of issues and be creative in solving them.
• Demonstrate a strong sense of ownership and pride in your work.