Make your mark in a robust office management role handling everything from vendor, project, and relationship management to billing/invoicing, reception, supplies and more.

If you combine excellent communication and relationship-building skills with professionalism and a knack for effectively handling a wide variety of tasks and projects, the role of Office Manager offers you some compelling opportunities. You will:

• Own the full office manager responsibilities for Digital Realty's newest Center of Excellence from day one. The site will include two full floors and approximately 200 employees, which we anticipate will grow over time.  
• Expand your skills and experience as you interact with a variety of internal and external contacts, including an outstanding team of Office Managers dispersed across multiple Digital Realty sites, and learn the data center industry and our colocation products.  
• Leverage your full range of skills and talent in a busy hands-on role with a plethora of responsibilities. We can promise, you'll never be bored.  Quick question for you - click here
• Enjoy the stability and resources of a global organization posting ongoing growth as well as a strong and stable financial profile. 
• Be part of a collaborative culture with engaged leadership that truly values employees and is committed to professional development. Additionally, you'll join a seasoned, tight-knit Workplace Services team that supports one another and enjoys good work/life balance.

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Office Manager opportunity, you will have:

• 3-5 years of relevant experience in a corporate environment preferred  Quick question for you - click here
• Excellent written and verbal communication skills and attention to detail; strong problem-solver with the ability to develop creative and innovative solutions to complex problems
• Strong computer skills including MS Office Suite applications (Word, Excel, PowerPoint, Outlook); Sharepoint and/or Yardi, or similar software preferred
• Leadership skills; ability to proactively manage stakeholder needs, address crises, and manage change effectively  Quick question for you - click here
• Professional presence with the ability to build credibility and collaborate directly with office leadership

Pictured: 2323 Bryan Street, Dallas. You will train and work on the 23rd floor initially, where our corporate offices are located, then move downstairs when construction and fitting are complete on the 17th and 18th floors, which will house the new center of excellence.

As Office Manager, you will be responsible for the oversight and management of all aspects of Workplace Services using a centralized service delivery model supporting the office and multiple internal clients in a service center environment. You will manage the office and provide hands-on support in multiple areas including all reception, administrative, hospitality, and office services. This role will work closely with other leaders, both locally and nationally, to drive the efficiency and cross teams that are critical to delivering the highest levels of service. You will learn and retain deep knowledge of the company, our employees and their needs to provide outstanding service. Additionally, you will serve as the main point of contact regarding office operations, building strong and professional relationships with internal stakeholders and external vendors.

Excellent compensation
In addition to a competitive wage and bonus opportunity, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, an employee stock purchase plan, gym membership reimbursement and more.

Strong training and support
You will enjoy strong training from your supervisor and others. Post-training, you will enjoy the autonomy to own your role, as well as strong support when you need it. 

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Strong foundation
Our financial strength and stability provide our customers with the assurance that Digital Realty will be their partner for current data center needs and those in the future, and our investment credit ratings provide us access to paths for more capital. We view each of our customers as a long-term partner.

Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools and training they need to excel and develop professionally.

Pictured: We are committed to driving environmental efficiency through sustainable design to minimize the impact on the environment, optimize the use of energy, and deliver improved performance to our customers.

More about the Requirements
In addition to the qualifications already described, you should have:

• The ability to:
  • Manage change and act as a change agent
  • Analyze/interpret difficult situations, and quickly make recommendations for resolution
  • Develop strong working relationships with people at all levels
  • Define and communicate clear business objectives and desired outcomes
  • Work independently and manage multiple priorities
  • Lift 25 lbs boxes
• A customer-driven mindset and insatiable appetite for engineering excellence and driving for outcomes
• Basic maintenance skills to keep office equipment functioning.

You will work a Monday through Friday day shift (8:30 - 5:30), with occasional overtime.

More about the Role
Specifically, your responsibilities will include:

• Managing daily operations duties including:
  • All aspects of facilities operations to ensure the highest levels of efficiency and stakeholder satisfaction.
  • Reception duties for the office (and as a member of the workgroup support tree for other North American offices), including phones and reception desk guest services.
  • Incoming and outgoing mail services. Note, you may be required to move boxes up to 25lbs.
  • Administrative, hospitality, and office services tasks.
  • Maintenance and restock of the break room, kitchen and copy areas.
• Managing office manager responsibilities including:
  • Vendor and payment management.
  • Managing client and vendor relationships including landlord/building service providers to ensure consistency and quality service delivery is maintained at the highest levels.
  • Workstation space allocation management.
  • Budget management.
  • Project management for special office-related projects.
• Partnering with others to develop and execute service strategies, programs, and processes for delivering a superior employee experience; ensuring the consistent implementation and compliance of local, regional and national initiatives.
• Collaborating with other groups to promote and facilitate cross-training and teaming; proactively building a cohesive team by educating, sharing information, and providing updates.
• Monitoring various reporting tools to ensuring compliance with operational policies and procedures (daily time reporting, over time, Yardi, etc.).
• Building strong relationships with local office leadership by understanding business needs, managing flawless service delivery, resolving issues, and bringing solutions for all employee needs. Leveraging relationships, as needed, to seek conflict resolution as it relates to people or services provided.
• Serving as an ambassador for Workplace Services and educating employees and team members on service offerings and capabilities.
• Assisting in the budget planning process as it relates to the Workplace Services budgets and expense forecasting for atypical items such as capital purchases and increased maintenance spend.
• Proactively managing/leveraging resources to balance overtime requests with services provided.
• Analyzing monthly financial results and providing guidance/consultation to key stakeholders.
• Acting as a project manager for office projects including the overall planning, direction, coordination, implementation, execution, control, and completion of specific project requirements.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

More about your success
We're looking for a highly driven, self-motivated individual who can own this role and wants to build a long-term career with Digital Realty. A key factor in succeeding in this role will be your ability to build effective relationships, communicate effectively, and serve as both a leader and member of a high-performing team. Additionally, to be an outstanding office manager, you will:

• Maintain a thorough knowledge of all Workplace Services support activities and best practices. 
• Ensure services consistently meet stakeholder needs and expectations, while complying with organization standards, policies, and practices.
• Drive accountability for and create a culture of understanding the needs of our employees.
• Actively seek to understand employee feedback to continuously improve their experience.
• Bring professionalism, emotional intelligence and a proactive approach to providing service.