Own a 1st Shift Remote Hands Role & Support Big-Name Customers at a Premier Pacific Northwest Data Center

Build a Progressive Career at a Growing Industry Leader

If you combine proven technical knowledge with a strong customer service mindset, this 1st shift, remote hands role is a unique opportunity to join an outstanding team of technicians at a premier, Seattle data center location and work for one of the largest providers of full-service data center solutions in the world. As Data Center Technician II, you will:

• Play an essential role on a proven team of skilled technicians providing remote hands service, including installations, troubleshooting, testing and more. 
• Continue to build your skillset across a variety of activities, including installing cross-connects of various types of circuits, rack and stack of network devices, a good deal of fiber splicing and much more. 
• Enjoy proactive professional development opportunities; we'll help you fill in any gaps -- maybe you are new to data centers -- through formal and informal training and strong mentorship.
• Showcase your potential to take on additional responsibilities and/or pursue advancement. In fact, this role is open because the incumbent took on another opportunity within the company.
• Work in a dynamic data center where you will be exposed to a diverse range of customers and responsibilities. 

You will work a Monday - Friday day shift and be part of the on-call rotation once per week.  Quick question for you - click here

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Data Center Technician II opportunity, you will have:

• 3+ years of technical experience in a data center or telecom environment  
• Understanding of:
  • Telecom structured cabling standards (e.g., fiber, copper, DS3, T1, RJ45, Cat5/Cat6, etc.)
  • Network device deployment  
  • Industry-standard test equipment (e.g., light source, light meters, OFI, fluke power meters and OTDR test sets)
• Solid troubleshooting and root cause analysis skills  Quick question for you - click here
• Ability to understand Customer’s specification manuals, wire run lists and engineered drawings
• Solid computer skills including Microsoft Office applications or similar
• Strong written and verbal communication, professional business and interpersonal skills
• Strong customer-facing skills; the ability to work effectively with carriers and your peers
• A valid driver's license

As Data Center Technician II, you will assist all Digital Realty customers by providing “best in class” customer and technical support. You will work with and support all customer demands including remote hands support, racking and stacking of equipment, network devices, cabling, cross-connects, etc.

Internally, you will work with the Deployment and Implementation team, the Command Center, Provisioning and Project Management to ensure all installations meet delivery dates and create a positive customer experience. You will be primarily responsible for racking and stacking network devices, cabling, terminating, testing, labeling and troubleshooting copper and fiber optic circuits and cross-connects while responding to technical support requests within the agreed Service Level Agreement time frame. As Data Center Technician II, you will also assist other members of Operations, ensuring 100% uptime to all customers.  Quick question for you - click here
 

Professional development
You will gain exposure to many different areas of the data center, including areas that may be new to you. In addition, we are committed to helping our people grow professionally, including providing training opportunities. You'll work on a strong and stable team -- we have been working together for a long time -- including experts who will help you get up to speed on our processes and provide support when it's needed.

State-of-the-art equipment
We are committed to staying on the cutting-edge of our industry. As such, you will be exposed to and work with top technology, keeping your skills polished and current.

Career options
While you could be challenged in this role for years to come, if you're driven to further advance your career, success in this position could set you up for a Data Center Technician III role. In time, you could work up to a leadership position. Your career opportunities will be determined by your talent, goals and success in your role.

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally.

Excellent compensation
In addition to a competitive wage and discretionary bonus program, we offer a comprehensive benefits package.

Video: Digital Realty's PlatformDIGITAL™ is purpose-built to enable the ever-changing data, control and networking demands of global enterprises.

More about the requirements
In addition to the qualifications described under The Requirements tab, we value the following preferred qualifications:

• CompTIA A+ / Net + Certification
• General knowledge of AC/DC electrical theory
• Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
• Effective organizational skills and attention to detail
• Leadership and Team experience
• Knowledge of Telcordia installation standards
• Strong analytical skills
• Advanced skills in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
• Manufacturer Certifications and BICSI Certifications a plus
• State EL06 license desired, but not required

Physical demands will include the ability to:

• Lift and handle up to 50 pounds
• Walk, sit, use power tools, tolerate working in awkward positions, and using hands to pull cables and wires overhead for extended periods of time
• Work in a safety harness and/or confined spaces, climb ladders and/or scaffolding and vertical shafts
• See with 20/30 close and distance vision (corrective lenses acceptable) and be able to distinguish between colors, regardless of the position of colors
• Tolerate a moderate to loud work environment, and outside weather elements
• Fine motor skills for precision work such as fiber splicing and cable terminations
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
• Climb ladders (up to 16 feet) to reach plenum spaces

More about the role
In addition to the responsibilities described in The Role tab, as part of your specific tasks, you will:

• Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
  • Equipment Rack and Stack
  • Cable, terminate, and dress fiber or copper network cabling, including coaxial
• Assist customers with the diagnosis of hardware and software issues on their equipment
• Power cycling of customer equipment
• Perform cabinet/cage audits
• Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
• Testing and troubleshooting of copper and fiber optic circuits
• Perform migrations of equipment, power, or networking devices
• Shipping and Receiving of packages
• Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
• Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
• Provide timely customer and internal updates using a computer-based ticketing system
• Perform and document inventory verification/counts
• Adherence to Standard Operating Procedures
• Work under a raised data center floor
• Assist to maintain overall Data Center cleanliness and appearance
• Report to the facility within a one hour average for emergency assistance as needed

About your success
Your technical knowledge will be essential, but just as important will be teamwork skills. Our customers hold us to high expectations, the environment is time-sensitive, and the pressure can be high. By working well together, we can all succeed and thrive. 

You will need to grasp the important role played by the equipment and infrastructure in this data center, and the critical role played by the data center in our customers' businesses. Billions and even trillions of dollars are transacted over the networks we support. Downtime of even a few minutes can cost millions. Digital Realty has achieved five 9s (99.999%) uptime in each of the last nine years, in no small part because of the dedication and passion of our technicians.

In addition, to be an outstanding Data Center Technician II, you will:

• Own your position
• Bring a strong work ethic including reliability, timeliness, a sense of ownership, a commitment to quality and pride in your work
• Effectively communicate with customers and internal stakeholders and document your work
• Work independently and also as a strong team member
• Remain open to learning new things, including the Digital Realty way of doing business
• Be willing to dig in to discover the cause of issues and be creative in solving them

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.