More about the requirements
In addition to the qualifications described under
The Requirements tab, we value the following preferred qualifications:
- CompTIA A+ / Net + Certification
- General knowledge of AC/DC electrical theory
- Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
- Effective organizational skills and attention to detail
- Leadership and Team experience
- Knowledge of Telcordia installation standards
- Strong analytical skills
- Advanced skills in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
- Manufacturer Certifications and BICSI Certifications a plus
- State EL06 license desired, but not required
Physical demands will include the ability to:
- Lift and handle up to 50 pounds
- Walk, sit, use power tools, tolerate working in awkward positions, and using hands to pull cables and wires overhead for extended periods of time
- Work in a safety harness and/or confined spaces, climb ladders and/or scaffolding and vertical shafts
- See with 20/30 close and distance vision (corrective lenses acceptable) and be able to distinguish between colors, regardless of the position of colors
- Tolerate a moderate to loud work environment, and outside weather elements
- Fine motor skills for precision work such as fiber splicing and cable terminations
- Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
- Climb ladders (up to 16 feet) to reach plenum spaces
More about the role
In addition to the responsibilities described in
The Role tab, as part of your specific tasks, you will:
- Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
- Equipment Rack and Stack
- Cable, terminate, and dress fiber or copper network cabling, including coaxial
- Assist customers with the diagnosis of hardware and software issues on their equipment
- Power cycling of customer equipment
- Perform cabinet/cage audits
- Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
- Testing and troubleshooting of copper and fiber optic circuits
- Perform migrations of equipment, power, or networking devices
- Shipping and Receiving of packages
- Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
- Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
- Provide timely customer and internal updates using a computer-based ticketing system
- Perform and document inventory verification/counts
- Adherence to Standard Operating Procedures
- Work under a raised data center floor
- Assist to maintain overall Data Center cleanliness and appearance
- Report to the facility within a one hour average for emergency assistance as needed
About your success
Your technical knowledge will be essential, but just as important will be teamwork skills. Our customers hold us to high expectations, the environment is time-sensitive, and the pressure can be high. By working well together, we can all succeed and thrive.
You will need to grasp the important role played by the equipment and infrastructure in this data center, and the critical role played by the data center in our customers' businesses. Billions and even trillions of dollars are transacted over the networks we support. Downtime of even a few minutes can cost millions. Digital Realty has achieved five 9s (99.999%) uptime in each of the last nine years, in no small part because of the dedication and passion of our technicians.
In addition, to be an outstanding Data Center Technician II, you will:
- Own your position
- Bring a strong work ethic including reliability, timeliness, a sense of ownership, a commitment to quality and pride in your work
- Effectively communicate with customers and internal stakeholders and document your work
- Work independently and also as a strong team member
- Remain open to learning new things, including the Digital Realty way of doing business
- Be willing to dig in to discover the cause of issues and be creative in solving them
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.