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Quick Question:

Briefly detail your level of experience overseeing security operations for critical infrastructures?
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Quick Question:

Within the last 5 years, what role did the following play in your job:
Ensuring security compliance.
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Quick Question:

Within the last 5 years, what role did the following play in your job:
Coordinating security technology infrastructure projects
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Quick Question:

Do you currently live within a reasonable and realistic commuting distance to the greater Chicago area?
Real Estate Security Manager
IL - Chicago


Opportunity Snapshot
Top reasons to consider aligning your career with Digital Realty.
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Own a New Role on a Collaborative, Fast-Paced Team; Support Premier, Chicago-Based Data Centers


If you combine senior-level security operations experience in mission-critical environments (e.g. data centers, hospitals, government,  etc.) with outstanding communication skills and the ability to manage a plethora of moving parts and teams daily, the role of Real Estate Security Manager offers you a strong mix of challenge and opportunity. Consider, in this role you will:
  • Highlight your skills and talent in a highly visible position as you oversee all site-level, campus-level security operations in the Chicago region, and serve as the liaison between the Real Estate and Corporate Security teams, manage 3rd party vendor relationships, and more.
  • Learn the rapid-growth, data center industry, if you don't already know it, with one of the largest full-solution data center providers in the world. In addition, you will be responsible for security operations at several world-class data center properties.
  • Have the opportunity to leverage the breadth of your skills, serve as an SME and help shape the role from daily execution to building out KPIs.
  • Enjoy the close-knit camaraderie of a strong, collaborative team as well as the stability and resources of a thriving, global corporation.
  • Earn competitive compensation, including bonus potential, and comprehensive benefits
Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.
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Join a Global Leader in Data Center Solutions & Make Your Mark in an Important New Role

The Requirements
Find out what it takes to qualify for the Property Assistant role.
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To meet the basic qualification for this role you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. To be a strong fit for the Real Estate Security Manager opportunity, you will also need:
  • 10+ years of security operations experience required, preferably in a corporate environment or government agency with mission-critical operations.  Quick question for you - click here
  • Advanced knowledge of physical security operations, technical design and system trends.
  • A bachelor’s degree from a four-year college or university (preferred), or law enforcement experience, or a U.S. military background with an honorable discharge, or a combination of both educational and relevant, job-related work experience.
  • Customer focus and experience working with top Fortune 100 customers.
  • Experience with security systems and software platforms required, preferably including Lenel, AMAG and/or Genetec.
  • Strong commitment to and understanding of security policies, rules and procedures; ability to influence, help write and roll-out future policies.
  • Must be computer literate and possess intermediate to advanced-level proficiency in Microsoft Office (e.g. Outlook, PowerPoint, Excel and Word). 
  • Prior experience with business continuity and emergency response planning and operations coordination preferred.
  • Knowledge and experience with the use of quality and/or continuous improvement tools, techniques, practices, etc. preferred.
  • Data center operations, experience with managing large, multi-complex facilities and/or technology industry experience preferred.
  • Must have a valid driver’s license, reliable transportation and the ability to travel locally as required. 
Just as important will be the following qualities and characteristics:
  • Self-driven, detail-oriented, with a bias for action.
  • Excellent communication skills (verbal, written and presentation).
  • Advanced customer (internal/external) interfacing, problem-solving and relationship skills required.
  • A polished professional demeanor and commercial mindset.
  • Ability to analyze complex problems and work solutions through to completion with absolute discretion and confidentiality when required.
  • Strong team player with a demonstrated track record and history of establishing and maintaining effective working relationships and solving problems.
In addition, you must have the ability to work a flexible schedule as required. We operate 24/7/365. Overnight travel for training or to visit other sites may be required on rare occasions. 

Pictured: Our East Devon data center. You will be assigned to multiple properties, all within approximately a 45-minute drive of each other.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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As Real Estate Security Manager, you will serve as a key member of the Portfolio Operations team and will be responsible for overseeing all site-level, campus-level security operations for your assigned properties. Duties will be comprehensive, from overseeing daily security operations to working with corporate security on long-range initiatives to interfacing directly with customers and more. You will administer the third-party security guard service contract, coordinate security technology infrastructure projects and ensure overall security compliance with Digital Realty’s policies and procedures and other regulatory and contractual requirements. Quick question for you - click here Additionally, you will:
  • Oversee day-to-day security operations and management of site security vendor for assigned properties.
  • Manage budget and security infrastructure projects for assigned security operations.  Quick question for you - click here
  • Drive operational and security compliance; create accountability through effective change management, leadership and innovation.   
  • Meet or exceed customer satisfaction KPIs as evidenced in feedback surveys, audit results, zero security breaches and policy violations.
  • Oversee third-party security vendor recruitment and training, ensuring third-party security guard firm complies with the service contract, KPIs and SLAs objectives including closely monitoring alarm response, building/grounds physical security protection, customer lease SLA requirements, effective crisis management, employee/customer safety, investigations, fire and life safety.
  • Establish an annual security operations plan for assigned properties on staffing, recruiting and retention, systems, infrastructure upgrades and maintenance, budget management and customer satisfaction. Set KPIs to measure and report on operational and systems performance.
  • Ensure all training requirements and/or annual company-sponsored security operational exercises, compliance requirements and audits are completed on-time.
  • Lead business continuity and emergency response planning and operations coordination.
  • Monitor and regulate security platform transactions, security vendor KPI’s and SLA’s in assigned territory; and develop corrective actions to address deficiencies.
  • Keep records and prepare accurate timely reports both manually and through automated methods.
  • Facilitate security equipment deployment projects as appropriate and assigned.
  • Support internal and external regulatory audits and certifications, customer/sales/corporate tours as needed.
  • Liaise with Digital Realty’s corporate Portfolio Security, other Digital departments, local fire and police officials, contractors and others to identify, analyze and solve problems and create opportunities for continuous improvement.
  • Provide initial on-boarding and training for contracted security provider’s key supervisory staff (e.g. site lead, area managers) on technology, customer SLAs, site policy and procedures.
  • Coordinate with guard services provider to ensure consistent development of, and compliance with, post orders.
We are following stringent COVID-19 precautions and initially, you will work from home part-time and go into work part-time (2-3 days per week). Once it is safe, we will implement a responsible full-time return-to-work plan. We expect that it will involve some flexibility, but at this time nothing is definite.  Quick question for you - click here

Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Video: 9377 Grand Ave. is part of the Franklin Park data center campus, a 40-acre master planned campus. It consists of three buildings, totaling over 500,000 square feet of space, with a wide array of scalable offerings and flexible design options supporting single cabinet to multi-megawatt deployments.
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Why Digital Realty
More great reasons to join the Digital Realty team.
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Professional development
This is a key role in a mission-critical, data center environment. You are bound to add to your skills and experience as you execute your responsibilities and through professional development, including strong training. 

Career development
We promote from within whenever possible so your success in this role could set you up to pursue promotional opportunities within Digital Realty here in Chicago or in other Digital Realty locations in North American and around the world.

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for proven performers.

Green standard for sustainability
We are committed to improving the performance and energy efficiency of our data centers through the creation, adoption and promotion of industry-leading best data center practices and experience. We are pioneers in thinking about green data centers and are also a Contributing Member of The Green Grid.

Excellent compensation
In addition to a competitive salary and a discretionary bonus program, we offer a comprehensive benefits package that includes medical, dental and vision plans; flexible spending plans for multiple purposes; a health savings account; a 401(k) plan with company match, and much more.

Pictured: from Dublin (top) to Singapore (bottom), Digital Realty is about removing limits to global business. Through our seamless, interconnected global network we offer more open data center service choices than anyone, including choices around vendors, service partners, network carriers, configurations and locations.
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The road to success
Find out what is needed to thrive and excel with Digital Realty.
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To succeed at Digital Realty, you will proactive and thrive when working independently. This is an uncharted role so you will take the reins, learn our business and operations, the players, dive into policy, and quickly get up to speed. You'll be flexible and adaptable -- able to deal with change, ambiguity and deadlines -- and maintain a positive attitude and agreeable demeanor. The nature of the work means you will interact with a lot of different people. You must be a strong communicator who's easy to work with, while also ensuring we are contractually compliant and always follow policy.

In addition, in order to be an outstanding Real Estate Security Manager, you will:
  • Bring professionalism and polish to interact with a diverse range of internal and external contacts and customers.
  • Be available and approachable as you assume full ownership of your areas of responsibility.
  • Bring self-motivation, a positive attitude and the drive to excel to your role.
  • Work and thrive in a dynamic, time-sensitive environment.
  • Adapt to changing priorities; be flexible and able to pivot easily.
  • Be open to learning new things, including the Digital Realty way of doing business.
  • Demonstrate a strong sense of ownership and pride in your work.
  • Bring a commitment to teamwork.
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Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at cbrown@engage2excel.com.