Quick Question:

Do you have 10+ years of experience as a business systems analyst with expertise in customer-facing websites and customer portals across desktop and mobile platforms?
Quick Question:

What is the highest level of education you have completed?
Quick Question:

Within the last 5 years, what role did the following play in your job:
Interacting with business stakeholders and collecting requirements and translating to technical requirements support rollout of the Global Customer Portal, APIs and Microservices.
Senior BSA, Global Customer Portal
TX - Dallas

Opportunity Snapshot
Top reasons to consider aligning your career with Digital Realty
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Become part of a sharp, driven team while building a career home at an industry leader

If you combine technical acumen in both API and web development with business savvy and a knack for interfacing effectively with users, this position offers you some great opportunities:
  • Contribute to an important initiative to build an all-new global customer portal using state-of-the-art technology
  • Help make a triple impact that includes enhancing customer satisfaction, providing superior service and reducing IT complexity
  • Continue supporting this product across a multi-year journey -- we have a number of intriguing ideas to implement, such as introducing AI for self-service Quick question for you - click here
  • Build a progressive career home at one of the world's largest data center solution providers
  • Join a team of motivated and imaginative professionals who are building the next generation of collocation and scale offerings in cloud and date-centric solutions
Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.
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Support a High-Profile Initiative and Help Build an All-New, Leading Edge Global Customer Portal

The Requirements
Find out what it takes to thrive in this role.
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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Senior BSA, Global Customer Portal opportunity, you will have:
  • 10+ years of experience as a business systems analyst with expertise in customer-facing websites and customer portals across desktop and mobile platforms
  • Experience with microservices architecture and REST APIs and consumption, with the ability to gather specs
  • Knowledge of front-end development and JavaScript frameworks such as React.JS, Next.JS, Gatsby, and/or Angular.JS
  • Knowledge of content management systems and/or relevant web applications used for web production; headless CMS experience is highly desired
  • Good knowledge of and experience in using Jira
  • A proven track record for product delivery and launch
  • A bachelor's degree in Computer Science or Information Systems; a master's is preferred Quick question for you - click here
Just as important will be the following competencies and characteristics:
  • High-integrity, a team player approach and demonstrated collaboration skills
  • Strong written, verbal and presentation communication skills
  • Solid time management and organizational skills
  • Exceptional analytical, detail-oriented problem-solving skills and excellent follow-up habits
  • The ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
  • Strong interpersonal skills for working with multiple departments, subject matter experts, and colleagues that are geographically dispersed
  • A self-starter approach and the ability to work in a fast-paced, high-demand environment
  • Excellent written and verbal communication skills
  • A strong focus on understanding customer needs
As an essential business, we are taking appropriate steps to ensure the health and safety of all employees. For the time being you will work remotely. We are waiting for more information before finalizing a post-COVID return-to-work policy.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products. To better serve these customers we are consolidating multiple portals into a single, global customer portal.

Reporting to the API Engineering Director, you will be responsible for interacting with business stakeholders and collecting requirements, then translating them to technical requirements to support the rollout of the Global Customer Portal, APIs and Microservices. This will require leveraging your ability to conceptualize abstract business goals and ideas and convert them into formal documentation including written use cases, workflow diagrams, and data flow diagrams. The documentation you develop will be used as the foundation for tasks assigned to software application developers using JIRA.

A sampling of your specific responsibilities:
  • Partner with the business to gather requirements, assist in story writing and manage/groom the backlog Quick question for you - click here
  • Work with stakeholders to create and organize product backlogs
  • Work in an agile environment following scrum development processes
  • Work with cross-functional teams to drive site enhancements
  • Assume responsibility for gathering requirements and translating to technical specifications for desktop and mobile customer-facing websites
  • Partner with the API layer team to ensure front end requirements are met
  • Participate in project planning, scheduling and release forecasting
  • Partner with external consulting company/vendor resources
  • Work with product architects, designers and customers to define and refine the user experience
  • Develop and execute successful go-to-market plans including launch planning and necessary collateral
  • Assume responsibility for supporting new and existing applications; once a new application is deployed, you will be responsible for ongoing support and maintenance
  • And more
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
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Why Join Us
More great reasons to build a career home with us.
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Impact now and later
In addition to supporting the design and launch of the portal, you will be involved in ongoing efforts to take the product to the next level, building on customer feedback, adding intriguing features and more.

High visibility
This is a strategic corporate initiative and your successes will be noticed by senior leadership. Even more importantly, your successes will make a significant difference for our customers.

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally.

Excellent compensation
In addition to a competitive salary and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
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Road to Success
Explore the characteristics that will enable you to stand out.
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To be clear, in this role you will gather requirements for both web and API development. In both cases, you'll need to be able to clearly communicate in both business and technology terms in a variety of formats. Strong verbal, written and visual communication skills are essential, as is the ability to work effectively with all levels of the organization. You should have the ability to conceptualize solutions and also transform those concepts into practical documentation.

In addition, in order to be an outstanding Senior BSA, Global Customer Portal, you will:
  • Pay close attention to details while also grasping the big picture
  • Combine analytical thinking with creativity in solving problems
  • Maintain open lines of communication between and among stakeholders
  • Keep a constant eye out for ways to improve the product and processes
  • Stay abreast of relevant emerging technologies and best practices -- our competitive edge depends on our ability to stay ahead of the curve
  • Ensure a diligent approach to accurate documentation
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Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at swetherall@engage2excel.com.