Quick Question:

Within the last 5 years, what role did the following play in your job:
Servers, routers, switches, hubs and networking equipment
Quick Question:

Within the last 5 years, what role did the following play in your job:
1+ years of working experience in a data center/telecom environment (e.g., call center, help desk or Network Operations Center)
Quick Question:

Within the last 5 years, what role did the following play in your job:
Rack and stack (infrastructure cable)
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Remote Hands Technician I
CA - Santa Clara

Opportunity Snapshot
Top reasons to consider aligning your career with Digital Realty.
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Enjoy strong training and development and evolve your career at an essential, high growth business

Some technical experience in telecommunications, Data Center, or similar industries. Knowledge of telecom structured cabling standards and understanding of network device deployment. The ability to learn, adapt, evolve, and excel in a fast-paced, critical infrastructure environment. If that describes you, this prime, entry-level opportunity with Digital Realty -- an industry leader in data center solutions -- offers you some compelling advantages. 
  • You will expand your skills and experience in a multi-faceted role where you'll work with a variety of stakeholders and equipment, including servers and switches, from multiple manufacturers.  Quick question for you - click here
  • You will enjoy strong training and mentorship from the Remote Hands Manager and other team members, and work with an outstanding group of smart and talented professionals. The environment is very fast-paced and supported by strong processes and clear expectations.
  • Digital Realty is committed to professional growth and development, career-pathing and succession planning. Prove yourself in this role and in time you could step up to a Technician II or related role here in Santa Clara or at one of our other locations across the U.S. and around the world. 
  • Build your career at one of the world's largest data center solution providers. And, we continue to enjoy sustained, rapid growth in the U.S. and across the globe
  • Earn competitive compensation, including overtime opportunities, and excellent benefits.
Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.
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Build your skills and experience in an important role at a growing, global industry leader

The Requirements
Find out what you'll need to work and thrive in this role.
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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a strong fit for the Technician I opportunity, you will have:
  • 1+ years of experience in a data center (preferred), telecommunications, Central Office / Head End or another IT-related environment  Quick question for you - click here
  • Basic understanding of telecom structured cabling standards
  • Understanding of network device deployment
  • Solid written and verbal communication skills
  • Effective organization skills and attention to detail
  • A valid driver's license and reliable transportation to move between multiple sites (approximately 1.5 miles apart)
Preferred, but not required, requirements:
  • Experience using industry-standard test equipment
  • Knowledge and experience with CompTIA A+ / Net + Certification
  • Knowledge of Telcordia installation standards
  • General knowledge of AC/DC electrical theory 
  • Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
  • Knowledge of inventory control
  • Strong analytical skills
  • Experience with Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) or equivalent programs
The physical demands of the role include the ability to: 
  • Lift and handle up to 50 pounds
  • Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
  • Work under a raised data center floor
  • Climb ladders (up to 16 feet) to reach plenum spaces
You will train on the day shift and then must have the flexibility to join the teams' rotating schedule including days (7 AM - 3:30 PM) and second shifts (11 AM - 9 PM), as well as overtime when needed. We also have a standby call list for after-hours calls (i.e. earn 4 hours when you're the team member to respond first).
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Reporting to the Remote Hands Manager, as Remote Hands Technician I, you will assist Digital Realty customers by providing best-in-class customer and technical support. You will support all customer requests, which may include, racking and stacking of equipment, cabling, cross connects and more. Internally, you may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure installations meet delivery dates and create a positive customer experience.

In Santa Clara, we have nine buildings, three of which tend to be very busy, including scale and colocation customers. Daily, you will work within Digital Realty's ticketing system and primarily be responsible for responding to customer requests within the Service Level Agreement time frame. You may also assist members of the Operations team to ensure 100% uptime for all customers. Your tasks may include, but not be limited to, the following services:
  • Equipment Rack and Stack  Quick question for you - click here
  • Cable, terminate, and dress fiber or copper network cabling
  • Assisting customers with the diagnosis of hardware and software issues on their equipment
  • Power cycling of customer equipment
  • Performing cabinet/cage audits
  • Blade/card, memory, hard drive, and transceiver installation or removal
  • Testing and troubleshooting of copper and fiber optic circuits
  • Assisting with migrations of equipment, power, or networking devices
  • Shipping and receiving of packages
  • Receiving, installing and testing customer and internal cross connects of copper and fiber optic interconnections
  • Using power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
  • Providing timely customer and internal updates using a computer-based ticketing system
  • Assisting with the documentation and inventory verification/counts
  • Adherence to Standard Operating Procedures (SOPs)
  • Maintaining overall Data Center cleanliness and appearance
  • Working flexible shift schedules, including overtime
  • Reporting to the facility within a 1-hour average for emergency assistance, as required
Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
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Why Digital Realty
More good reasons to join our team.
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Tight-Knit Team
You will be the sixth member of a tight-knit team of level I, II, and III technicians who support one another and work well together. Every member is dedicated and capable of working independently, but also act as strong team members. You'll have plenty of mentorship and support when you need it.

Growth Without Limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial Culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally. For example, the Data Center Manager joined Digital Realty as a Tech II and worked his way up.

Focused Mission, Vision and Values
Our Mission
To provide our customers with the trusted foundation for the digital world.
Our Vision
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.
Our Values
To guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.

Excellent Compensation
In addition to competitive compensation, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
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Road to Success
Explore the characteristics that will allow you to stand out.
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To excel in this role, you will grasp the important role played by the equipment and infrastructure in this data center, and the critical role played by the data center in our customers' businesses. Billions and even trillions of dollars are transacted over the networks we support. Downtime of even a few minutes can cost millions. Digital Realty has achieved five 9s (99.999%) uptime for many years, in no small part because of the dedication and passion of our technicians.

To be successful on this team you'll need to see this as much more than a job -- you'll need to see it as a mission. You'll bring passion, dedication and an upbeat attitude. You should be personable, easy to work with, and reliable, and also bring a hunger for knowledge and the drive to evolve your skills.

It should be clear by now that this is a hands-on role; you'll need a foundation of knowledge and we'll provide you with the training and support you need to succeed. In addition, to be an outstanding Remote Hands Technician I, you will:
  • Achieve goals independently, but also know when to ask for help
  • Remain open to learning new things, including the Digital Realty way of doing business
  • Be willing to dig in to discover the cause of issues, and be creative in solving them
  • Demonstrate a strong sense of ownership and pride in your work
  • Bring a commitment to teamwork
If this sounds like the right mix of challenge and opportunity, and you meet the minimum requirements, including a cultural fit, please click the button below and apply. We look forward to hearing from you. 
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Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at sgaskill@engage2excel.com.