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Quick Question:

How many years of data-center or mission critical facility management experience do you have?
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Quick Question:

Within the last 5 years, what role did the following play in your job:
Networking in critical facilities, including basic familiarity with structured cabling systems, networking and connectivity standards, and hardware installation requirements
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Quick Question:

Within the last 5 years, what role did the following play in your job:
Managing engineers within a mission critical or data center environment
Data Center Manager
AZ - Phoenix


Opportunity Snapshot
Top reasons to consider aligning your career with Digital Realty.
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Take Ownership of a Key Role and Lead a Growing Engineering Team as We Move to 24/7 Operations at a Mission-Critical Facility

If you combine knowledge of large-scale data centers, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems, with strong leadership skills and a hands-on approach, the role of Data Center Manager offers you some compelling opportunities. You will:
  • Own a key leadership role and make an impact on the development of processes and procedures and the growth of the Engineering and Remote Hands teams as we transition to a 24/7 facility on November 1.
  • Continue to evolve your skills as you grow and develop the team, work with high-profile scale and colocation clients, and exchange ideas with leaders and experts at other sites.
  • Showcase your talent and potential to take on additional responsibilities and/or pursue advancement. As we expand, we're looking for professionals with the bandwidth to grow with us.
  • Earn competitive compensation, bonus potential, and comprehensive benefits.
Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.
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Align Your Career with a World Leader in Data Center Solutions at a State-of-the-Art Facility

The Requirements
Find out what you'll need to work and thrive in this role.
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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Data Center Manager opportunity, you will have:
  • 10 years of related facility management experience in data center operations (or related electrical or mechanical engineering field) with a minimum of 5 years’ experience managing or leading data center operations teams in a large-scale mission-critical environment.  Quick question for you - click here
  • A bachelor’s degree in Electrical or Mechanical Engineering preferred.
  • Solid and proven experience in the construction, commissioning, acceptance and operation of mission-critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems.
  • Extensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements.  Quick question for you - click here
  • Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring.
  • Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments.
  • Experience managing a change control environment.
  • Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.
  • Knowledge of industry data center standards, policies & methodologies.
  • Knowledge of performance management and critical awareness methods and implementation standards.
  • Strong interpersonal, presentation and communication skills.
  • Strong organizational skills; detail oriented.
  • Experience managing own budget and analyzing expenses.
  • Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Visio and/or AutoCad.
  • Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system.
You will work a Monday-Friday day shift, with a willingness to take after-hours calls in the evening and on weekends as needed.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Overview
As Data Center Manager, you will need experience in data center electrical, mechanical and network system operations and possess knowledge of large-scale data centers, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems. In addition, you will participate in the scheduling, coordination and completion of all significant planned and emergency maintenance events for the facility, and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems.
 
Ultimately, you will be responsible for identifying, evaluating and executing operational strategies to ensure Digital Realty’s data center operations achieve the highest level of availability.

Role Details
As Data Center Manager, you will be responsible for overseeing the execution of local data center operations at our Phoenix, Arizona data center property. Data center operations include, but are not limited to:
  • Engineering operations and core infrastructure maintenance  Quick question for you - click here
  • Data center construction management, commissioning and start-up
  • Delivery of data center services including colocation, connectivity, raised floor services and deployment
  • Installation and management of all cable and network infrastructure supporting facility and customer connectivity
  • Technical event management including post-event root cause analysis and infrastructure repair
Your specific responsibilities will include:
  • Executing all aspects of data center operations including the operation, maintenance and repair of all mission-critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
  • Supervising all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards.
  • Witnessing testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
  • Managing provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers.
  • Managing all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements.
  • Overseeing local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel.
  • Supervising local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar.
  • Developing, implementing and auditing local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Digital Realty’s standards and industry best practices.
  • Supervising local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers.
  • Managing all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Digital Realty’s performance standards and scopes of work.
  • Responsible for timely execution of data center services such as remote hands, customer installations and service requests.
  • Supervising security personnel and manage security systems including the adherence to security policies and compliance programs (as required by the Real Estate Manager).
  • Acting as primary technical and operational contact for data center customers – both as the technical lead and local point of escalation during emergency events and day-to-day operations. Developing knowledge of our customers' core businesses and the business function of the customer’s local data center operation.
  • Managing technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post-event remediation.
  • Identifying trends and analyzing risks to articulate implications and impact to data center operations. Tracking operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
  • Identifying process-based improvements that generate operational and financial efficiencies including the development and presentation of the business case.
  • Supporting the Real Estate Manager with the management of expenses and assist all budgeting, forecasting and reporting requirements by providing capital and expense requirements and justifications.
  • Supporting pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Digital Realty standards and local requirements.
  • Supporting various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
  • Maintaining compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes.
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Why Join Us
More good reasons to bring your talents to Digital Realty.
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Professional development
You will have wide exposure and reach, and while you'll come in with strong skills, you're bound to add to your skills and knowledge. In addition, we are committed to helping our people grow professionally, including providing training opportunities. 

State-of-the-art equipment
We are committed to staying on the cutting-edge of our industry. As such, you will be exposed to and work with top technology, keeping your skills polished and current.

Career options
While you could be challenged in this role for years to come, if you're driven to further advance your career, success in this position could set you up for other opportunities within our global organization. Your career opportunities will be determined by your talent, goals and success in this role.

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally.

Video: Digital Realty's PlatformDIGITAL™ is purpose-built to enable the ever-changing data, control and networking demands of global enterprises.
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Road to Success
Explore the characteristics that will enable you to stand out.
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While your technical skills will be paramount, just as important will be your leadership and team-building ability, and your ability to handle issues and challenges. We're building a team of nine Engineers to cover 24/7 operations. That means right off the bat, you'll be involved with hiring and efforts to both rebuild and expand the team. Your ability to effectively manage people and team dynamics will be central to your success. In addition, you will ensure we achieve:
  • Five 9’s of Availability for all data center operations
  • 100% compliance with all customer SLAs
  • 100% compliance with all capacity & inventory management requirements
  • 100% site compliance to all standard operating procedures
  • Internal & external customer communication and relationships maintained to the highest standard
  • 100% compliance with internal escalation protocols for all customer-impacting events pursuant to Digital Realty’s escalation standards
  • 100% compliance with all health & safety standards and electrical and building codes
  • 100% compliance with Digital Realty’s critical stock & parts standards
  • 100% compliance with Digital Realty’s internal quality assurance and assessment programs as well as the various accreditation initiatives undertaken by Digital Realty, including, but not limited to, SSAE16, SOC2, ISO 27001
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Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at jdibenedetto@engage2excel.com.