Quick Question:

Within the last 5 years, what role did the following play in your job:
1 or more years experience working in a telecom environment (e.g., call center, help desk or Network Operations Center) OR 1 year working in a Data Center.
Quick Question:

Within the last 5 years, what role did the following play in your job:
1 or more years experience working in a telecom environment (e.g., call center, help desk or Network Operations Center) OR 1 year working in a Data Center.
Quick Question:

Within the last 5 years, what role did the following play in your job:
Servers, routers, switches, hubs and networking equipment
Data Center Remote Hands/Telecom Technician I (2nd shift)
VA - Ashburn

Opportunity Snapshot
Top reasons to consider aligning your career with Digital Realty.
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Launch a Career with One of the Largest Providers of Full-Service Data Center Solutions

If you combine data center / telecom experience with strong technical knowledge, a positive attitude, and a desire to learn and grow professionally, this position offers you some compelling opportunities. 
  • As Technician I, you'll make an impact as you contribute to a variety of activities in order to meet customer demands including racking and stacking equipment, cabling, installing cross-connects and circuits, and more. Quick question for you - click here
  • Northern Virginia is the largest data center market in the U.S. and Digital Realty operates more than 30 data centers in this area alone, meaning you will enjoy ample learning opportunities and wide exposure.
  • We are proactive about team building and professional development. You'll be able to showcase your potential and as Digital Realty continues to grow, we'll be looking for proven performers to move up. 
  • You will work with a large, diverse group of professionals including technicians, Deployment and Implementation teams, the Provisioning department, Project Management and others who share a strong commitment to operational excellence, as evidenced by 11 consecutive years of five nines uptime (99.999%).
  • We offer a competitive wage, overtime and bonus potential, along with comprehensive benefits
We are currently hiring for the 2nd shift, which runs Monday through Friday from 2:30 to 11 PM.

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.
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Expand Your Skills and Experience and Build Your Career with a Global Industry Leader

The Requirements
Find out what it takes to thrive in this role.
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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to qualify for the Data Center / Telecom Technician I opportunity, you will have:
  • 1+ years of technical experience in a data center / telecom environment (e.g., call center, help desk or Network Operations Center). We may consider slightly less experience depending on education and directly relevant experience 
  • Understanding of telecom structured cabling standards 
  • Understanding of network device deployment
  • Experience using industry-standard test equipment
  • Experience with troubleshooting and root cause analysis
  • Strong interpersonal and verbal and written communication skills
  • Effective organizational skills and attention to detail
  • The ability to work in a time-sensitive, dynamic environment and to adjust to priority changes
In addition, top candidates will have SEVERAL of the following:
  • CompTIA A+ / Net + certification is highly preferred 
  • General knowledge of AC/DC electrical theory
  • Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
  • Proven analytical skills
  • Leadership and team experience
  • Knowledge of Telcordia installation standards
  • Advanced skills in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
Physical demands will include the ability to:
  • Lift and handle up to 50 pounds
  • Bend, stoop and stretch as required for placement and retrieval of network devices, materials, or equipment
  • Work under a raised data center floor
  • Climb ladders (up to 16 feet) to reach plenum spaces
We're looking for technicians with the flexibility to cover other shifts as needed for vacations, on-call responsibilities, etc. Flexibility is key. ​You will train on the first shift from 9 AM to 5 PM for approximately a month, then continue your training on the 2nd shift.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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You will join the Data Center Services (DCS) team providing remote hands services at designated Digital Realty locations. As a Technician on the DCS Team in Ashburn, you will be responsible for installing and troubleshooting circuits and other equipment, tracking service requests from receipt to resolution, answering external and internal inquiries, and assisting with work and projects. 

Internally, you may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. As Technician I, you will primarily be responsible for responding to customer requests within the Service Level Agreement time frame. You will also assist other members of the Operations team ensuring 100% uptime to all customers. More specifically, you will perform remote hands services that are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:

  • Equipment rack and stack
  • Cable, terminate and dress fiber or copper network cabling
  • Assist customers with the diagnosis of hardware and software issues on their equipment Quick question for you - click here
  • Power cycling of customer equipment
  • Perform cabinet/cage audits
  • Blade/Card, memory, hard drive, and transceiver installations or removal
  • Test and troubleshoot of copper and fiber optic circuits
  • Perform migrations of equipment, power, or networking devices
  • Shipping and receiving of packages
  • Receive, install, and test customer and internal cross-connects of copper and fiber optic interconnections
  • Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
  • Provide timely customer and internal updates using a computer-based ticketing system
  • Perform and document inventory verification/counts
  • Adherence to Standard Operating Procedures (SOPs)
  • Assist to maintain overall Data Center cleanliness and appearance
  • Work flexible shift schedules
  • Report to the facility within a 1-hour average for emergency assistance as needed
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
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Why Join Us
More great reasons to join us.
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Professional development
Even if you already have data center experience, you are bound to gain new skills and experience, working with brand-new equipment. In addition, we are committed to helping our people grow professionally, including providing training opportunities. You'll enjoy up to two months of strong initial training, including both on first shift and on your assigned shift.

Career options
Success in this position could set you up to pursue advancement with Digital Realty. Your career opportunities will be determined by your talent, goals and success in your role.

State-of-the-art equipment
We are committed to staying on the cutting-edge of our industry, meaning you'll be exposed to and work with the latest technology.

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools and training they need to excel and develop professionally.

Excellent compensation
In addition to a competitive wage and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
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Road to Success
Explore the characteristics that will enable you to stand out.
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To excel in this position, you will grasp the important role played by the equipment and infrastructure in this data center, and the critical role played by the data center in our customers' businesses. Billions and even trillions of dollars are transacted over the networks we support. Downtime of even a few minutes can cost millions. Digital Realty has achieved five 9s (99.999%) uptime in each of the last eleven years, in no small part because of the dedication and passion of our technicians.

To be an outstanding Technician I, you will be:
  • Enthusiastic and engaged.
  • A self-motivated, go-getter.
  • Able to achieve goals independently, but also know when to ask questions.
  • Remain open to learning new things, including the Digital Realty way of doing business.
  • Willing to dig in to discover the cause of issues, and be creative in solving them.
  • Demonstrate a strong sense of ownership and pride in your work.
  • Bring a commitment to teamwork.
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Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at jdibenedetto@engage2excel.com.