Top reasons to consider aligning your career with Digital Realty
Join a Strong, Cohesive Team Supporting Customers' Interconnection Services Needs
Expand your knowledge, work with major name customers, and enjoy competitive compensation and career opportunities.
You combine your strong technical acumen and telecom industry knowledge with strong interpersonal and customer service skills, and the motivation to excel in a fast-paced, high-volume role. You're accurate, detail-oriented, and able to work independently and as a strong team member. If that describes you, the Provisioner II position with Digital Realty offers you some compelling advantages. Consider:
While experience in data centers is a plus, as long as you have telecom provisioning experience, this could be your chance to add data center experience to your resume and expand your knowledge in other areas, such as fiber and copper connections.
You will support facilities around the country, and you may have opportunities to gain international exposure.
You will work with a variety of customers, including some of the biggest names on the Internet.
Once you have proven yourself in this role, you could advance your career, such as stepping up to a circuit design provisioner role or pursuing other paths within Digital Realty.
Enjoy the supportive atmosphere of a strong team as well as the stability and resources of a thriving, rapidly growing global corporation.
Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.
Grow Your Skills and Your Career with the Largest Wholesale Data Center Provider in the World
Find out what it takes to own and thrive in this role.
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Provisioner II opportunity, you will have:
Associate degree or three years of telecom experience
Understanding of telecom structured cabling standards
High proficiency in managing and resolving customer inquiries
Must work well in a team environment
General knowledge of circuit provisioning
Knowledge of/IXC/CLEC/inter-company operations and procedures
Data center experience is a plus
Explore the primary responsibilities of this role.
Reporting to the Provisioning Manager, as Provisioner II, you will join a proven and cohesive Provisioning team on the customer-focused, Service Assurance side, and support customer orders as they relate to interconnection services. You will learn and understand Digital Realty's business model and daily operations, and work internally with our implementation teams, the Global Command Center, Billing, and the Customer Service team to create a positive customer experience. Your primary responsibilities will include managing customer communication for interconnection services, finalizing all activities related to product selection, ensuring order and billing accuracy, and forwarding the order to the Circuit Design side of Provisioning for completion.
Why Join Us
More good reasons to join our team.
There will be opportunities to expand your knowledge and skills in this role. For example, you'll share ideas and insights with a strong team in Provisioning, and also interact regularly with Technicians. We are committed to helping our people grow professionally, including providing training.
Success in this position could set you up to pursue advancement to a Provisioner III and beyond in either Service Assurance or Circuit Design. You could also choose other career paths in our global organization.
Growth Without Limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.
Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.
In addition to a competitive salary and discretionary bonus program, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the opportunity, please read below.
More about the requirements
The following competencies and characteristics are just as important as the qualifications described under The Requirements tab:
Proficiency with Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook) and or/equivalents; experience with Salesforce preferred
Effective organizational skills and attention to accuracy and details
Strong analytical skills
Effective verbal and written communication skills (telephone, email)
Ability to build effective internal and external relationships
Ability to work and multitask in a fast-paced, high-volume environment
More about the role
In addition to the responsibilities described in The Role tab, you will:
Review customer cross connect and disconnect requests for all interconnection services
Troubleshoot all CFAs (Circuit Facility Assignments) with the customer, carriers, and onsite Digital Realty staff
Verify LOA (Letter of Authorization) information and ensure accurate billing is applied as per customer contract
Apply accurate products to each customer interconnection order and ensure its correctness within inventory and billing systems
Act as the primary point for various data entry projects
Keys to your success
To excel in this role you will demonstrate initiative in learning our process flow, databases and Salesforce so you can get up to speed quickly. You'll leverage your technical knowledge daily but will also maintain a strong customer focus as you get to know our customers and their preferences. With direct customer interaction being frequent, you’ll want to be specific, clear and helpful in your communication.
To fit in well with the team, you should be willing to pitch in and help other provisioners when their workloads spike, and they'll do the same for you. The team is dispersed across multiple locations but works well together. A proactive approach to communicating with your Manager and teammates is essential.
In addition, to be an outstanding Provisioner II, you will:
Achieve goals independently, but also know when to ask for help
Remain open to learning concepts and other information as you start out and moving forward
Dig in to discover the cause of issues, and be creative in solving them
Demonstrate a strong sense of ownership and pride in your work
Pay attention to details and the accuracy of your work
Remain flexible and adaptable to meet demands
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at firstname.lastname@example.org.
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