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Sales Training Coordinator
TX - Dallas


Opportunity Snapshot
Top reasons to consider aligning your career with Digital Realty.
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Make an impact in a visible, near entry-level role with strong career growth potential

Grow Your Skills and Your Career at One of the World's Largest Providers of Data Center Solutions

If you have 1-3 years of relevant experience, this is a great opportunity to join an employer of choice in the rapidly growing data center industry.

If you combine experience in sales, sales training, instructional design or similar with strong technical aptitude and the ability to balance multiple priorities, the role of Sales Training Coordinator with Digital Realty offers you some compelling opportunities. You will:
  • Join a talented Sales Training team where you will support the creation of instruction that enhances the transfer, retention, and application of knowledge and skills, and that contributes to specific roles performance goals and overall positive company culture.
  • Enjoy wide visibility and strong mentorship as you interact with top leaders, the sales training team, including two instructional designers, the wider, 10+ person training team and the sales organization.
  • Wear multiple hats & make your mark as you support the program's effectiveness to directly impact overall productivity in support of the sales team’s goals.
  • Be part of an organization that has been growing rapidly, both organically and through acquisitions. In our dynamic environment, there is plenty to learn, interesting challenges and opportunities to evolve your skills and advance your career.
  • Enjoy a good work/life balance, including some flexibility. Currently, we're primarily working virtually but will return to our newly remodeled Dallas corporate offices in 2022. Though no solid plan is yet in place, this could become a hybrid role with a mix of in-office and remote hours.  
  • Learn about the data center industry, if it's new to you. Ours is a growing, global business at the intersection of high tech and real estate. You'll not only understand the training needs but you'll also learn our technology.
Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.
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Grow Your Skills and Your Career at One of the World's Largest Providers of Data Center Solutions

The Requirements
Find out what you'll need to work and thrive in this role.
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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Sales Training Coordinator opportunity, you will have:
  • An associate degree or college coursework; a bachelor’s degree is preferred
  • 1-3 years of relevant professional experience in Sales, Sales Training & Enablement, and/or Instructional Design in a tech industry, preferably Data Center, Telecommunications, IT or similar  Quick question for you - click here
  • Foundational knowledge of sales strategies, processes, and methodologies
  • Demonstrated success in sales skills training and/or product/service training preferred
  • Solid computer skills, including:
    • Intermediate proficiency in MS Office Suite programs, with particular focus on PowerPoint and Excel Quick question for you - click here
    • Fluency with learning management systems and platforms
  • Capacity to learn new technology concepts and terminologies quickly with ability to translate technical material in terms relevant to services; ability to talk and write effectively about technology
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The Role
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Reporting to the Director of Sales Training, as Sales Training Coordinator, you will be responsible for coordinating the design, development, implementation, delivery, and reporting of training modules for the Global Sales and Marketing organization. This will include topics from technical products and services to processes and sales skills methodologies. At the direction of Sales Programs management, you will partner with sales business units and subject matter experts to develop, implement, and measure sales training modules in support of program and organizational objectives. Additionally, you will measure training module effectiveness through KPIs related to Sales performance and engagement and assist Sales Training leadership in optimizing overall program components for continued development. Quick question for you - click here
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Why Join Us
More great reasons to join our team.
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Strong Training and Development
We'll ensure you have the training needed to learn our processes, products and to excel in the role. Training will be a mix of virtual and in-person learning and will include 30/60/90 training benchmarks.

Career Options
Success in this position could set you up to pursue advancement within Sales, Marketing, Training or along other paths. At Digital Realty, we are committed to helping our people grow professionally and to hiring from within whenever possible.

Growth Without Limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Global Reach
Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.

A strong mission, vision and values

Our Mission
To provide our customers with the trusted foundation for the digital world.

Our Vision
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

Our Values
Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.

Excellent Compensation
In addition to a competitive wage and a bonus opportunity, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, employee stock purchase plan, and more.

 
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More Insight
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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More About the Requirements
In addition to the qualifications described under The Requirements tab, you will need the following core competencies and characteristics:
  • Outstanding organization and prioritization skills with the ability to quickly shift gears to meet evolving business requirements
  • Exceptional listening, verbal, and written communications skills, with the ability to effectively work and present to all levels of the organization, including business and technical personnel
  • Strong ability to work with multiple functions within the organization including Sales, Product Marketing and Product Management to develop training modules 
  • Proven ability to complete full training development cycle (e.g., assess needs, plan, develop, coordinate, monitor and evaluate)
  • Ability to work efficiently and seamlessly on virtual teams and accommodate time zone differences
  • Experience creating content, skill-building activities, and job aids/collateral to support comprehension and retention of key training objectives highly preferred
  • Experience using live and online methods for demonstrations and training delivery preferred
  • Willingness to travel for meetings and/or events on occasion (typically less than 10%)
More About the Role
In addition to the responsibilities described under The Role tab, as part of your specific tasks, you will:
  • Administer sales onboarding programs, certifying sales new hires have the foundational knowledge to be productive in their role
  • Coordinate and facilitate training sessions, both virtual and in the field, including registration, logistics/site prep, and preparation of educational materials (e.g., PowerPoint presentations, training videos, FAQs and step-by-step guidelines)  
  • Utilize the LMS to store and manage curriculum, capture program registration, and run reports on utilization and key performance indicators Training Program Development
  • Work with Sales Training leadership to develop modules that support the overall training curriculum objectives
  • Engage with business leaders and subject matter experts to identify and create training modules designed to ensure teams maintain expertise on the latest services, products, processes, and skills
  • Liaise with Sales Enablement to construct engaging sustainability plans and training communications that reinforce key knowledge and skill development trainings beyond the initial course completion
  • Develop and administer training assessments for all functional areas; provide performance support for Sales & Marketing partners
  • Align with a solution selling methodology and involve engagement of cross-functional teams for content development and delivery Measurement and Optimization
  • Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects sales KPIs
  • Continuously monitor and solicit feedback on all training programs and materials to ensure accuracy, relevance, and effectiveness, while driving enhancements for improved adoption Learning & Development Leadership
  • Promote collaboration and partnership by developing solid working relationships across all strata of the organization
  • Maintain current knowledge of the latest industry trends to ensure the right tools and platforms are leveraged to ensure training is efficient, engaging, and successful in meeting objectives
  • Keep current with training and learning industry methodologies and best practices to identify ones that are the best fit and can be well-executed at Digital Realty for team success
About Your Success
We're searching for a bright and ambitious coordinator to work with a smart, intelligent team and client group. Your training skills and sales and technical knowledge will be essential, but just as important will be strong interpersonal skills to work effectively with stakeholders of various levels and titles. The pace here is fast and those who excel truly enjoy the dynamic environment and remain agile and able to pivot as required. To be an outstanding Sales Training Coordinator, you will:
  • Be a self-starter with a strong work ethic and a positive, results-oriented attitude
  • Be highly organized and able to multitask 
  • Have the ability to build solid, productive, cross-departmental relationships, lead projects with diverse teams, and influence decision making with senior-level audiences
  • Be an analytical thinker, able to summarize large quantities of data and create relevant and effective training material and quiz questions
  • Bring a strong goal orientation and take pride in meeting and exceeding your goals
  • Achieve goals independently but also contribute as a team player
  • Remain open to coaching and take a proactive approach to improving your skills
  • Keep an eye out for ways to improve processes and effectiveness
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
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Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at sgaskill@engage2excel.com.