Quick Question:

Are you available and willing to work a flexible work schedule which may include evenings and weekends?
Quick Question:

Do you have 3+ years of experience working in Telecommunications or a Data Center?
Quick Question:

Do you possess an understanding of network device deployment?
Quick Question:

Within the last 5 years, what role did the following play in your job:
Experience with networking, racking, troubleshooting servers, or remote hands
Data Center Technician
OR - Hillsboro

Opportunity Snapshot
Top reasons to bring your career to Digital Realty.
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Strong Communicative Team - Professional Growth & Development Opportunities - 3 Days Off Each Week

If you combine your technical knowledge with strong troubleshooting skills, a customer service mindset, and a sense of pride in your work, the Data Center Technician role with Digital Realty offers you some great opportunities. You can:
  • Spotlight your talent as you make an impact in a critical night-shift role where you will serve as the sole technician three nights per week and partner with another tech on project work one night per week. 
  • Enhance your skills in a broad role that includes racking and stacking, installing fiber and copper cross-connects, construction activities (i.e., putting in cabinets, cable trays and other infrastructure), and much more. 
  • Enjoy interesting challenges and professional development opportunities. In addition to a communicative team that is committed to knowledge sharing, you'll have opportunities and time to expand your knowledge, including earning certifications.
  • Build a progressive career at one of the world's largest providers of full-service data center solutions.
  • Earn a competitive wage, bonus potential and comprehensive benefits.
You will work the Sunday - Wednesday graveyard shift including one 12-hour shift, two 10-hour shifts, and one 8-hour shift. Quick question for you - click here

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.
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Make Your Mark in an Essential Data Center Technician Role at a Global Industry Leader

Your Qualifications
Find out what you'll need to work and thrive in this role.
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To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Data Center Technician opportunity, you will have:
  • 3+ years of experience in Telecommunications or Data Center related field  Quick question for you - click here
  • Understanding of telecom structured cabling standards
  • Understanding of network device deployment  Quick question for you - click here
  • Ability to use industry-standard test equipment
  • Troubleshooting and root cause analysis skills; analytical / critical thinking skills for problem solving
  • Excellent interpersonal, and written and verbal communication skills to share information across shifts and work directly with customers
  • Self-starter able to work independently
  • Ability to meet physical demands including lifting up to 50 pounds; bending, stooping and stretching; working under a raised data center floor
Desired qualifications:
  • CompTIA A+ / Net + Certification
  • General knowledge of AC/DC electrical theory
  • Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
  • Ability and experience using power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.) 
  • Knowledge of Telcordia installation standards
  • Advanced skills in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
  • Effective organizational skills and attention to detail
  • Leadership and team experience
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Your Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Reporting to the Manager, Remote Hands Service, you will join a team that also includes three other technicians and a lead, all responsible for assisting Digital Realty customers by providing best-in-class customer and technical support. This will include working with and supporting all customer demands, such as the racking and stacking of equipment, cabling, cross connects, etc. Internally, you may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience.

Your primary responsibility will be responding to customer requests within the Service Level Agreement time frame. You may also assist other members of the Operations Team, ensuring 100% uptime for all customers. Specific tasks will include, but are not limited to:
  • Performing Remote Hands services (e.g., equipment rack and stack; cable, terminate, and dress fiber or copper network cabling; diagnosis of hardware and software issues on customer equipment; power cycling of customer equipment; cabinet/cage audits; blade/card, memory, hard drive, and transceiver installations or removal; testing and troubleshooting of copper and fiber optic circuits; migrations of equipment, power, or networking devices, etc.)  Quick question for you - click here
  • Receiving, installing, and testing customer and internal cross connects of copper and fiber optic interconnections
  • Providing timely customer and internal updates using a computer-based ticketing system
  • Performing and documenting inventory verification/counts.
  • Performing construction activities
  • Adhering to Standard Operating Procedures
  • Reporting to the facility within a 1 hour average for emergency assistance as needed

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Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at bbrod@engage2excel.com.