If you have mission-critical facility security experience, operational savvy and strong customer-facing skills, this position offers you some great opportunities. In this job, you will:

• Make an impact overseeing the vendor providing all site-level security operations, collaborating with the site property team and corporate security, auditing contracts, reconciling involves and more. Quick question for you - click here
• Learn the dynamic data center industry, if you don’t already know it, at the region’s strongest interconnection and colocation data center, supporting high-profile customers in diverse industries.
• Showcase your potential to grow – prove yourself in this location and you could open a variety of opportunities within an organization committed to employee development. Security is one of our most important deliverables.
• Enjoy the close-knit camaraderie of a strong, collaborative team as well as the stability and resources of a thriving, global corporation.
• Earn great compensation, including a competitive salary ($90K to $110K, depending on experience), bonus potential, and comprehensive benefits.

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.

Pictured: The Westin Building is the key telecommunications hub and Internet gateway for the Pacific Northwest. This 34-story colocation data center includes 400.4K sq. ft. and supports 120+ cloud and network service providers and other customers.

To be a good fit for the Manager, Real Estate Security opportunity, you will have:

• 5+ years of security operations experience, preferably in a corporate environment or government agency, with advanced knowledge of physical security operations and technical design and system trends.
• A four-year bachelor’s degree or law enforcement or US military background with honorable discharge or a combination of both educational and relevant, job-related work experience.
• A demonstrated ability to manage security in large, complex facilities, including critical infrastructure environments.
• A strong customer focus and experience working with Fortune 100 customers.
• Experience managing relationships with contractors, including analyzing and understanding contracts and holding contractors accountable.
• Experience with security systems and software platforms.
• A strong commitment to security policies, rules and procedures.
• Computer literacy and advanced-level proficiency in Microsoft Office (Outlook, PowerPoint, Excel and Word).
• A valid driver’s license, reliable transportation and the ability to travel locally as required.
• Legal authorization to work permanently in the United States for any employer.
• Experience with business continuity and emergency response planning and operations coordination is preferred.
• Knowledge of and experience with the use of quality and/or continuous improvement tools, techniques, practices, etc. preferred.

Just as important will be the following qualities and characteristics:

• Self-drive, a detail-orientation and a bias for action.
• Excellent verbal, written and presentation communication skills.
• Advanced internal and external customer interfacing, problem-solving and relationship skills.
• A polished professional demeanor and commercial mindset.
• A strong team-player approach with a demonstrated track record and history in establishing and maintaining effective working relationships and solving problems.

In addition, you must have the ability to work a flexible schedule as required. We operate 24/7/365. Overnight travel may be required on an as-needed basis, but we don’t expect you will travel more than 10% of the time.

As a member of the Portfolio Operations team, in this highly visible role, you will oversee all site-level, campus-level security operations for the assigned properties by administering the third-party guarding service contract, coordinating security technology infrastructure projects and ensuring overall security compliance with Digital Realty’s policies and procedures and other regulatory and contractual requirements.

More specifically, you will:

• Oversee day-to-day security operations and management of site security vendor for assigned territory.
• Manage budget and assigned security infrastructure projects for assigned security operations. Quick question for you - click here
• Drive operational and security compliance; and create accountability through effective change management, leadership and innovation.
• Meet or exceed customer satisfaction KPIs as evidenced in feedback surveys, audit results, zero security breaches and policy violations.
• Oversee third-party security vendor recruitment and training, ensuring third-party security guard firm complies with the service contract, KPIs and SLAs objectives.
• Establish an annual security operation plan for assigned properties on staffing, recruiting and retention, systems, infrastructure upgrades and maintenance, budget management and customer satisfaction. Set KPIs to measure and report on operational and systems performance.
• And more.

Keys to Success

To excel in this role, you will:

• Be proactive about building relationships with a variety of internal and external stakeholders.
• Work independently, as your supervisor, the Regional Manager, West Region, is based in Texas.
• Remain flexible in a fast-paced, constantly changing environment.
• See the big picture but also remain willing to jump in and get hands-on as necessary.
• Bring familiarity with the most current technology (such as bio readers) and a knack for troubleshooting.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.