If you have a system mindset with the ability to see how multiple technical components work together to drive business success, this position offers you some compelling opportunities. You will:

• Make an impact as our ServiceNow subject matter expert, driving improvements and shaping the ServiceNow roadmap. Quick question for you - click here
• Gain a broad view of both the technology and business aspects of our operations, potentially setting you up to pursue multiple career paths within Digital Realty. In fact, this position is open because the incumbent is doing just that.
• Grow your technology knowledge as well as your leadership skills as you help people in diverse functional areas embrace best practices.
• Keep your hands-on skills sharp not only with ServiceNow, but also with multiple integrated platforms such as Salesforce MCIM.
• Enjoy a collaborative culture with a commitment to exceptional performance, as evidenced by 10+ years of five nines uptime (99.999%).

Digital Realty: Where the cloud lives and business thrives. We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create a unique power of choice and value when and where our customers need it.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the ServiceNow System Administrator opportunity, you will have:

• System administration experience with ServiceNow, ideally in data center or other mission-critical environments.
• Experience in supporting cross-platform integrations (API and iPaaS), including the ability to grasp how different platforms interact in functional teams. Quick question for you - click here
• ServiceNow certification required.
• Experience managing 3rd party staffing augmentation (contractors).
• Solid interpersonal skills and the ability to collaborate with stakeholders to understand their business needs.
• Experience with Salesforce is strongly preferred.
• Digital Realty cares about the health and safety of its workforce, customers, and vendors. Except in limited circumstances where an employee is legally entitled to an accommodation, Digital Realty requires all new hires to be fully vaccinated by their start date as a condition of employment. 

Please see the More Insights tab for additional information.

Reporting to the Manager of Operations Systems, you will support the Global Operations Systems team in maintaining ServiceNow and Salesforce platforms. Ongoing support will consist of basic end-user support, account management, maintenance planning configuration, other routine database maintenance as well as managing third-party staff augmentation. You'll focus on completing collaborative efforts between and among various departments within the business. Quick question for you - click here

Please see the More Insights tab for additional information.

Strategic impact
ServiceNow is deployed across our global footprint and integrates with many other applications. As SME, you'll guide the ongoing evolution of this key platform in our operations, ensuring it supports a variety of user needs.

Broad visibility
If you're looking for a behind-the-scenes role, this is not the position for you. You'll interact with multiple stakeholders from different functional areas, not only probing to clarify requirements, but also managing expectations.

Growth without limits
We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial culture
We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally.

Excellent compensation
In addition to a competitive salary and discretionary bonus potential, we offer a comprehensive benefits package that includes all you would expect plus some pleasant surprises, like multiple flexible spending plans, a generous company match on the 401(k) plan, and more.

More about the Requirements
In addition to the qualifications described under The Requirements tab, you will need:

• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• A detail orientation with strong organizational skills.
• A bachelor’s degree in Business or Computer Science is preferred.

You could work from a home office or a Digital Realty location. Our preference is that you live in the Central or Eastern US, although we will consider highly qualified candidates in other US regions. You'll work typical business hours Monday through Friday, but you also will need to be prepared to respond, as needed, to situations that may arise during off hours. You'll also need to be flexible in your schedule to accommodate meetings with people in different time zones. The role also may require occasional travel.

More about the Role
In addition to the responsibilities described under The Role tab, specific responsibilities will fall into four key areas:

• End-user support – Support the successful completion of end-user support requests within expected SLA timeframes. This can include diagnosing and resolving:
  • Work order errors
  • Asset inaccuracies
  • CMDB inaccuracies
  • User account issues
• Account management – Support the creation and termination of end-user accounts within expected SLA timeframes.
• Maintenance planning configuration – Support the Data Center Operations team in configuring both global and location-specific maintenance plans.
• Other routine database maintenance – This can be a variety of activities and typically involves working with departments across geographies to ensure data within a specific application is audited/corrected.

In addition, you will:

• Provide developer guidance for corrective or enhancement measures within applications, using descriptive stories and acceptance criteria to outline the issue resolution.
• Provide guidance on defining and execution of user acceptance testing on new functions, features and cross-product integrations.
• Support and manage troubleshooting and problem resolution across system integrations often spanning multiple vendors.
• Manage third-party staff augmentation and workload delegation.

More about your success
Your technological expertise will be essential, but just as important will be your ability to immerse yourself in our business. Many system administrator roles boil down to a simple checklist, but in this position, you'll need to develop a broad view of our operations and how various functions and tools interact to enable us to achieve business goals. In addition to taking concepts and translating them into requirements, you'll need to be able to influence and motivate people to embrace positive change.

You’ll need to have a positive attitude and a strong work ethic to succeed in this dynamic role. The company is growing, so you’ll also need the flexibility to shift gears as needed to meet changing priorities. In addition, as you work with people in other countries, you'll need to be patient in communicating across cultures. Ultimately, you will need a strong sense of ownership and accountability regarding the ServiceNow platform, along with a commitment to ensuring it supports our business and the users effectively.