Quick Question:

Within the last 5 years, what role did the following play in your job:
Working with operations leaders to identify training needs
Quick Question:

How many of the following training modalities do you have experience with Instructor-led training.
Quick Question:

Within the last 5 years, what role did the following play in your job:
measuring the effectiveness of training programs.
Please note that this position is no longer available.
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Director, Global Operations Training & Development
Remote - Must live in Texas

Opportunity Snapshot
Top reasons to consider aligning your career with Digital Realty
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Lead a strong team and build on existing programs at the intersection of high tech and real estate

If you have a proven ability to create and oversee training and development (T&D) programs that breathe new life into employees, this position offers you some very compelling opportunities. You will:
  • Showcase your creativity as you evaluate existing programs, identify gaps and implement improvements to ensure we have effective, adaptable and scalable operations training and resources Quick question for you - click here
  • Make an impact by expanding T&D programs to support engagement and retention with career and professional resources for the entire employment lifecycle
  • Enjoy a good deal of autonomy as our T&D subject matter expert, including owning the roadmap and managing the budget; build a strong case for your ideas and we'll provide the resources
  • Assume leadership of a strong team with deep institutional knowledge that is excited about new leadership
  • Take advantage of the convenience of working in a remote or hybrid arrangement along with the positive energy of a collaborative, entrepreneurial culture
Digital Realty: Where the cloud lives and business thrives. Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business put us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.
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Make Your Mark as the Training Expert at the World's Largest Provider of Data Centers

The Requirements
Find out what it takes to thrive in this role.
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To be a good fit for the Director, Global Operations Training & Development opportunity, you will have:
  • 10+ years of experience leading a training organization
  • A demonstrated ability to develop and deliver measurably effective training
  • The ability to lead others in the creation of learning solutions, using diverse learning strategies, including instructor-led learning; web-based and virtual ILT; hands-on, in-the-work learning; training manuals; etc. Quick question for you - click here
  • Demonstrated strong listening and collaboration skills for uncovering business needs and translating them into executable requirements
  • A proven track record of marrying strategy to practical, results-driven execution – comfortable operating in both strategy and execution domains
  • The ability to use best-in-class design and delivery techniques within budget
  • Experience with learning analytics, and a data-driven results orientation
  • Experience managing budgets
  • Experience with learning management systems, ideally including Cornerstone
  • Legal authorization to work permanently in the United States for any employer
  • A bachelor’s degree is preferred
Just as important will be the following competencies and characteristics:
  • Expertise in building and leading high-performance teams
  • Superior verbal and written communication skills and comfort communicating to C+ or board-level stakeholders
  • A high motivation level and appetite for fast-paced team environment; readily adaptable to changing market and organizational requirements
  • Strong multi-tasking, prioritization, and project management skills
Our preference is that you are based in our corporate headquarters in Dallas, but we are also open to a remote arrangement. Some travel will be required to have face-to-face interaction with key stakeholders, but only as necessary.
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The Role
Explore more about the position to see if it's a good fit for you.
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As Director, Global Operations Training & Development, you will report to the Vice President, Portfolio Operations and play a critical and influential role in driving excellence in Operations organization at Digital Realty. You'll be responsible for running a global training organization and developing a roadmap that creates a competent and empowered Operations organization. Operations include both the technical teams running the data centers and the real estate teams managing the properties.

You'll lead a team of three and work with external resources as necessary. Pivotal to your success will be your ability to build bridges with stakeholders, collaborating with them to identify new training modules to meet changing operational requirements. We have an effective training program in place, but your mission will be to re-prioritize the entire program to ensure alignment with organizational goals and objectives. This will include ensuring we have high-quality relevant content delivered in an engaging way, and that we track program effectiveness. Quick question for you - click here

Over the longer term, you will add in training geared toward onboarding and retention. You'll also develop and implement tools and resources to help managers. In addition, you'll ensure T&D programs are consistent across all global locations. You and your team also will develop reference manuals. Your own responsibilities will involve developing and delivering presentations to executives.

Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
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Digital Realty is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at acolon@engage2excel.com.